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    • Which Court have you received the claim from ? Civil National Business CEntre Name of the Claimant ? Lowell Portfolio i Ltd How many defendant's  joint or self ? Self   Date of issue –  15 Feb 2024 Particulars of Claim What is the claim for – the reason they have issued the claim?  The claim is for the sum of £922 due by the Defendant under and agreement regulated by the Consumer Credit Act 1974 for a Capital One account with an account reference of [number with 16 digits] The Defendant failed to maintain contractual payments required by the agreement and a Default Notice was served under s.87(1) of the Consumer Credit ACt 1974 which has not been complied with. The debt was legally assigned to the claimant on 16-06-23, notice of which has been given to the defendant. The claim includes statutory interest under S.69 of the County Courts Act 1984 at a rate of 8% per annum from the date of assignment to the date of the issue of these proceedings in the sum of £49.15 The Claimant claims the sum of £972 What is the total value of the claim? £1112 Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? I dont know the details of the PAPDC to know if it was pursuant to paragraph 3, but I did receive a Letter of Claim with a questionaire/form to fill. Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card When did you enter into the original agreement before or after April 2007 ? no Do you recall how you entered into the agreement...On line /In branch/By post ? Online Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. Assigned/purchaser Were you aware the account had been assigned – did you receive a Notice of Assignment? I was aware, I'm not certain I received a 'Notice of Assignment' from Capital One but may have been informed the account had been sold without such a title on the letter? Did you receive a Default Notice from the original creditor? Yes Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Not since the debt purchase, and not from Capital One. Why did you cease payments? I can't remember - it was the tail end of the pandemic and I may not have had enough income to keep up payments - I am self-employed and work in the event industry - at that time. I also had a bank account that didn't allow direct debits and may have just forgotten payments and became annoyed at fines for late payments. What was the date of your last payment? Appears to be 20/4/2022 Was there a dispute with the original creditor that remains unresolved? No Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No Here is my Defence: Defence - 1. The Defendant contends that the particulars of claim are vague and generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. I have in the past had an agreement with Capital One but do not recognise this specific account number or recollect any outstanding debt and have therefore requested clarification by way of a CPR 31.14 and section 78 request.. 3. Paragraph 2 is denied. I am unaware of having been served with a Default Notice pursuant to the Consumer Credit Act 1974. 4. Paragraph 3 is denied. I am unaware of any legal assignment or Notice of Assignment pursuant to the Law and Property Act 1925 Section 136(1) 5. The Defendant has sent a request by way of a section 78 pursuant to the Consumer Credit Act 1974, for a copy of the agreement, the Claimant has yet to comply and remains in default of said request. 6. A further request has been made via CPR 31.14 to the Claimants solicitor, requesting disclosure of documents on which the Claimant is basing their claim. The Claimant has not complied and to date nothing has been received. 7. It is therefore not accepted with regards to the Defendant owing any monies to the Claimant and the Claimant is put to strict proof to: a) show how the Defendant has entered into an agreement and; b) show how the Claimant has reached the amount claimed for and; c) show the nature of the breach and evidence by way of a Default Notice pursuant to sec 88 CCA1974 d) show how the Claimant has the legal right, either under statute or equity to issue a claim 8. As per Civil Procedure 16.5 it is expected that the claimants prove the allegation that the money is owed 9. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of section 136 of the Law of Property Act and section 82A of the Consumer Credit Act 1974 10. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief. .................. Please note that I had to write a defence quite quickly as I hit the deadline. At the time of writing the defence, I hadn't been able to find correspondence from Capital One, but had since found default letter etc. I submitted CCA request and CPR 31.14. However, I didn't get any proof of postage or use registered post for the CPR (an oversight) but did with the CCA request. I received a pack which included a letter from Overdales, going over the defence I'd filed, as well as letters of Lowells and reprints of letters from Capital One. But I have no idea if this pack is in response to the CCA request or the CPR ! I would have expected two separate responses ... although I do know they are both the same company. Looking over the pack today, and looking through old emails .. I find some discrepancies in the Capital One default letters (notice of default and Claim of default). They are both dated *before* an email I have stating that a default can be avoided. The one single page of agreement sent (so not the full agreement) has a 16 digit number at the top in small print, next to 'Capital One' which corresponds to a number called 'PURN' printed at the top of each of the 10 pages of ins and outs of the account (they're not official statements, but a list of monthly goings) yet no mention anywhere on either of the account number. I cant really scan them at the moment - I can later tomorrow, but that will be after the mediation call I'm sure. I guess I may be on my own for this mediation ... I am not certain the CCA request has been satisfied .. or if the CPR has been . And then I appear to have evidence that the Default notices provided are fabricated ? Yet, I do have (elsewhere ... not at home) Default letters from Capital One I can check ..
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Unpaid Holiday pay, ADVICE on letter needed PLEASE...


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Hello, thankyou for reading my request..

 

Basically, i have been working for my employer for over a year and never been paid any holiday.. i assumed this was the norm as i never signed a contract.

 

I handed in my notice the other day and whilst trying to negotiate me staying my boss let slip that i should of had holiday pay, she acted really supprised and angry that i have never had it.

I have since found out that i was entitled to holiday pay all along reguardless of a contract!!!

 

Now i have asked my employer for it she denies i have any, i assume this is because i am still leaving...

 

My next step is to write to my soon to be X-employer asking for my entitled holiday pay,, but i dont know how to put it to words?

 

Does anybody have any idea how i should word this letter?

I would like to request all 4.8 days owed (24 days!)

Please can anyone help...

Regards sam

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Do you know when the company's holiday year runs from, for example May 1st to April 30th, or January 1st to December 31st? This would possibly change the entitlement as they could argue that the fact that you didn't take holiday in the last holiday year was your fault and you may find that you haven't yet accrued the full 4.8 weeks in the current holiday year.

 

A bit worrying that you don't have any form of contract as every employee is legally entitled to a basic statement of terms outlining hours, pay, holiday etc within 2 months of starting work.

Any advice given is done so on the assumption that recipients will also take professional advice where appropriate.

 

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Hi Sidewinder

Thanks for the reply. I dont know when there holiday year should officially run from. I have worked with them from june last year doing 40 hours a week. Never been paid any holiday in that time. When I handed my notice in they didnt want me to leave I said one of the reasons for leaving was because they didnt do holiday pay. My boss then said yeah you do. I said how come I have never had any. The job I have been doing is taxi driver, I get a wage slip every week with 40 hours on it. They lead me to believe while I wasnt working earning them money ,they had no money to pay me holiday pay. I have been taken for a fool and wish I had checked out my entitlements sooner.

I have been to the cab today and even without a acontract they still have to pay me something but I have to put a request in writing. I dont want to word it wrong.

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I'm not sure what you mean by this bit Sam:

 

I would like to request all 4.8 days owed (24 days!)

 

Are you saying you have had all but 4.8 days of holiday pay or haven't you had any.

 

You should have been given a 'Particulars of Employment' when you started work with this company, those particulars should have contained at least:

 

Names of employer and employee;

Date when the employment began;

Pay;

Whether pay is weekly, monthly etc;

Any terms re hours of work, holidays and holiday pay (including overtime)

Job title or description of job;

Place(s) of work;

A person to whom the employee can apply for seeking redress of any grievances relating to his employment can be addressed.

 

The Working Time Regulations 1998 give almost every worker the right to four weeks paid holiday per year, or proportionally for part of a year. A full time worker who works 5 days a week will thus be entitled to a minimum of 20 paid days holiday per year.

 

New rules being phased in from 1st October 2007 increase the minimum number of days of annual paid holiday for most full time workers to 28 by April 2009, pro rata for part time workers.

 

The bit your interested in

 

The regulations give a worker the right to his normal weekly pay in respect of holiday entitlement.

 

If you did not get a particulars of employment then that is unlawful.

 

You should write using recorded delivery requesting 24 days pay as per the 'Working time Regulations'.

 

I am assuming you have had 'no' holiday pay.

 

Dear

 

I request 24 days holiday pay that I am entitled to in accordance with the Working Time Regulations 1998(amended).

 

You have 14 days in which to fulfill my request. If at the end of 14 days you have not responded to me positively then I will take further action which could include redress in the small claims court which will incure further payment from you.

 

Yours

 

If you start the letter Dear Sir, then end it Yours faithfully, if you start it with the name of the person you are sending it to then end it Yours sincerly.

 

They seem to have breached a lot of the rules in not informing you of your holiday entitlement, but if you are happy with 24 days pay, then just send what I have said or similar to them.

Edited by Conniff
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Hi Connif

Thank you for your reply very helpful:). I have never had any holiday pay in the time I have worked for them. I have taken holiday but never got paid whilst I was off.

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Hello sam, it's just a simple letter, but will show them that you have done some research or taken advise and they must adhere to the laws of employment.

 

Keep us informed of what they say in response.

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