Clydesdale Bank and SAR

[RFC1872]

Couple of months ago I supported a friend to submit a S.A.R - (Subject Access Request) to the clydesdale bank. Now my friend does not have the now closed account numbers of either his bank account or mortgage account. But my friend has supplied them with the following details - full name, full address in relation to these products along with the branch details the account was held. after a bit of letter table tennis the branch have sent a letter asking for the account number and an up to date telephone number:confused: . Is it worth my friends while to take them to court in the absence of any account numbers?

 

Cheers

[jowalshy]

Hi RFC. How long ago was the account closed? I have recently found this site that can possibly trace old accounts.

 

https://www.mylostaccount.org.uk/search.htm

 

(sorry to any MODS out there if this is a commercial site)

[RFC1872]

Hi RFC. How long ago was the account closed? I have recently found this site that can possibly trace old accounts.

 

https://www.mylostaccount.org.uk/search.htm

 

(sorry to any MODS out there if this is a commercial site)

 

Thanks Jowalshy,

 

It would have been around 2004 that the account was closed.

 

cheers

[RFC1872]

Hi,

 

Its myself again just to update and get advice on whether the next course of action is foolhardy on our part.

 

The story so far is:

 

November last year S.A.R - (Subject Access Request) sent to Clydesdale Bank (CB), details provided are Name of account holder and address at which the account (this also includes a Mortgage secured to the address provided). The CB return the £10 PO and ask for the account number. Allalong they refuse to confirm or deny they are able to locate any info using my mates DOB, address and name of Branch where the account and products were held.

 

Letter sent back to Clydesadale asking them to confirm whether they have or do not have information on the said individual again enclosing the £10 PO. Again they send back the the £10 PO stating they may or may not have info on the said person, again they ask for the account number.

 

Another letter sent to CB reiterating the individuals details and asking that they comply with the SAR by either providing the information or stating they have no information in regards the subject of the SAR this time they are informed that the Information Commisioner will be contacted if they fail to respond. They fail to respond before the 40 days have expired.

 

Complaint sent to the Information Commisioner - reply from the Information Commisioner that the more information should be given to the clydesdale bank.

 

In the mean time the individual making the SAR is able to produce the address of where the account was held. This is sent to the Clydesdale Bank. Then the individual gets a letter from the Branch concerned again asking for the account number.

 

So here we are 5 months down the road and the only way the Clydesdale Bank seem to want to deal with this is through an account number.

 

So I feel given the inaction of the Information Commisioner its time to go through the small claims route, we dont care if we end up losing due to not having an account number it will be worth it to see what the outcome may be - unless it is just a complete waste of time?

 

However before we do this I was wondering apart from the jowalshy's suggestion is their any way that we can get any details of the account with the account number. ALso the Mortgage he had ended up defaulted and a repossesion order persued through the courts - would the courts have a record - would it be worthwile SAR'ing the legal firms involved in the repossesion. Their is other strange things going on with this account. The solicitor who dealt with it from my mates end has only been able to provide him with the name of the solicitors who acted on behalf of the bank. Now this was only 3 1/2 years ago and involved sums of money totaling tens of thousands of pounds.

 

Still any suggestions, has anyone, I am going to have a look in the CB section of bank charges, got information from CB without an account number?

 

Cheers

 

RFC

[caro]

There is no doubt that they should be able to supply the information. I find it incredible that an organisation of this size has such poor administrative skills that they are unable to locate their customers with no more than a name and address. I suggest you now send this.http://www.consumeractiongroup.co.uk/forum/bank-templates-library/6986-data-protection-act-non.html#post38561

[RFC1872]

There is no doubt that they should be able to supply the information. I find it incredible that an organisation of this size has such poor administrative skills that they are unable to locate their customers with no more than a name and address. I suggest you now send this.http://www.consumeractiongroup.co.uk/forum/bank-templates-library/6986-data-protection-act-non.html#post38561

 

 

Caro,

 

Thanks for taking the time to reply, I will be getting the LBA sent on Tuesday this week.

 

Best regards

 

RFC

[caro]

Sorry it took so long, but keep us posted. I should have done the same myself some time back as it's about a year since I asked for info, so I'll be interested to see how you get on.

[RFC1872]

Sorry it took so long, but keep us posted. I should have done the same myself some time back as it's about a year since I asked for info, so I'll be interested to see how you get on.

 

 

I will certianly keep you updated. No worries about timescales for replies there is no dire need with this one. I think some peoples plight on this board requires more urgent attention. I just think itsgreat that others take the time to help others, regardless of their motivation to do so.