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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Newbie saying hi and asking a couple of questions


aj101
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Hi everyone, I am new to this site and have, rather belatedly, checked through my statements from the middle of 2002 to now, and found that Lloyds have flinched me for £1552.

 

Am I too late to start the ball rolling in claiming this back? I hope not, as I have had to open a new account for my child benefit to go into as all the bank charges were leaving me with no money at the end of it. Well, I say open a new account, it is an account I have had with another bank for 7 years or so, and had forgotten about, as there was only a few pence in it and I had lost all the paperwork when I moved house.

 

The other question is, will it act in my favour if I tell them I will write off the overdraft interest thingumies, as seeing as it is £1552 in just charges, then this will do for me, I am not fussed about interest, and judging by some of the posts I have read with people trying to get ANYTHING out of lloyds, then I am going to be hard pushed to get this back as it is.

 

If anyone can give me any pointers in how to go about doing this, then I will be most grateful.

 

Thanks

 

AJ

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Hi and welcome :)

 

I havent personally dealt with Lloyds but what you now need to do is send them this letter http://www.consumeractiongroup.co.uk/forum/bank-templates-library/671-2-letter-preliminary-approach.html

 

Use one of the spreadsheets from here http://www.consumeractiongroup.co.uk/forum/bank-templates-library/182-6-interest-calculation-spreadsheets.html to produce a schedule of charges I used the simple one an example of how to fill it in can be found here .

When you print out your schedule of charges dont include the last two columns.

 

Send this and the letter to Lloyds recordrd/registered delivery :)

 

Hope that helps

 

saint

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It would appear I miscalculated. My charges are actually £1752, as there is just over £200 due out on 3/3 in bank charges. I have included these into the SOC. I take it this means therefore, that I cannot file until at least 3/3???

 

AJ

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