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Some Help Please got a bit lost


thomp1983
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basically i posted a long thread in general forum about reclaiming some charges and someone suggested breaking it down into the relevent banking forums so here it goes.

 

capital one credit card, rang them up and they told me how many charges they'd made, totals up to £160. wrote them the first letter from the template file. they responded saying they would not refund the charges as they were my fault and i also agreed to the t's & c's. but as a good will gesture they refund £40. wrote back to them thanking them for the £40 and pointing out that they've broke the t's & c's by applying unlawful charges. they responded by stating they disagree but as a sign of goodwill refunded a further £40 and if i wanted anymore id have to go to the financial ombundsman. should i go to the FO or just file a claim with moneyclaim?

 

cheers

chris

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As with your Lloyds thread, can I take it this is the preliminary letter? You are right to seperate your threads, but this is the same question as you asked there.

 

Please read the FAQ's and step by step instructions more thoroughly as you will find the answers there.

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