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    • I do disagree with you regarding one thing - we are not very good with letters or these situations and are slow on the uptake. So far you have stood up to Excel and their threats, immediately given us the information in the sticky, done loads of reading up to educate yourselves, learnt from the mistake of outing the driver so you'll know not to do so in the future, got on to the organ grinder to try to get them to call off their dogs, etc., etc.  Good grief - we wish everyone who came here would do this!!! Most people who get these invoices sadly think they have been fined and if they don't pay a drone from Ukraine will be diverted and will fall on their home (or some such vague grand apocalyptic threat) and they fold and give in.  You haven't.  Well done. Don't worry - you won't be paying a penny.  Although it will take some time to see off this vile company.
    • Spot on!  You learn quickly. Who cares if the case gets sent to debt collectors?  They have no powers.  All the effort you will have to put in will be to open envelopes - and then spend time laughing at their daft "threats".  No stress at all!
    • I did ask them why, but seems they have more spare cash than we do .. ;-( .. I doubt their bank would even support a chargeback after a year has passed. Anyway I've constructed my first DRAFT Snotty Letter .. so here goes ..   RE: PCN 4xxxxx Dear ALLIANCE PARKING Litigation Dept, Thank you for your dubious Letter Of Claim (dated 29th April 2024) of £100 for just 2 minutes of overstay. The family rolled around on the floor in amazement of the idea you actually think they’d accept this nonsense, let alone being confused over the extra unlawful £70 you had added. Shall we raise that related VAT issue with HMRC, or perhaps the custodians of the unicorn grain silos? Apart from the serious GDPR breach you’ve made with the DVLA and your complete failure in identifying the driver, we’re dumbfounded that the PCN is still not compliant with the PoFA (2012 Schedule 4 Under Section 9.2.f) even after 12 years of pathetic trial and error. We also doubt a judge would be very impressed at your bone idleness and lack of due diligence regarding the ANPR entry / exit periods compared with actual valid parking periods. Especially with no consideration of the legally allowed grace periods and the topological nature of the Cornish landscape versus a traditional multi-storey. And don’t even get us started on the invisible signage during the ultra busy bank holiday carnage, that is otherwise known as the random parking chaos in the several unmarked over-spill fields, or indeed the tedious “frustration of contract” attempting to get a data connection to Justpark.  We suggest your clients drop this extreme foolishness or get an absolute hammering in court. We are more than ready to raise the issues with a fair minded judge, who will most likely laugh your clients out in less time than it takes to capture more useless ANPR photos. We will of course be requesting “an unreasonable costs order” under CPR 27.14.2.g and put it toward future taxis to Harlyn Bay instead.  We all look forward to your clients' deafening silence. Legal Counsel on behalf of the Vehicle Keeper.  
    • Hi,t I'm not sure if I'm posting in the right subsection but General Retail appears to be the closest to it I think... About a year and a half ago I got a new phone so I listed my iPhone 10 on eBay.  The listed stated 'UK only' and 'no returns accepted'. Considering I had had the phone for about 4 years, I myself was amazed that I had kept it in such good condition all that time - apart from being slightly scuffed around the charging port there was absolutely nothing wrong with it. It had the original box, its unopened original Apple cable, plug, and earbuds, and I threw in a case for it and It had always had a screen protector on it. Someone wanted it from Armenia, and I stupidly agreed to it.  She paid and I sent it off, fully insured. Not long after she received it, she sent a message saying it 'was not as described', so I asked to see photos of whatever was the problem.  She sent two photographs of the box.  Just the box.  I said I wasn't even going to consider refunding her unless she told me what she meant by 'not as described'.  I thought, if it's been damaged in transit, then it would be covered by the insurance. Anyway, she didn't respond at all, even though I had messaged her several times, so she opened a case with eBay. I have sold a fair few things of mine on eBay in the past buy had never had had anyone come back to me asking for a refund.  I got in touch with eBay several times by phone and by email, and found out they always side with the buyer, no matter what with their 'eBay Seller Guarantee'.  She had been told she could keep the phone and told me they would recover the money from me from my account blah blah.  So I unlinked all of my cards etc and changed my bank account to one that I never use with no money in it. My account got suspended.  I continued to try to explain to eBay that I had been scammed but I got nowhere. My account was permanently inaccessible by this point. I reported the phone stolen and the IMEI blacklisted but I'm not sure if that would make any difference being in Armenia, but it was all I could think of to piss the buyer off. A couple of months later I was contacted by email by a debt recovery company (I can' remember who now), to whom I explained I will not discuss the matter with them until I had received an SAR I had requested from eBay. As I could no longer access my account, I couldn't review the communication I needed to show I was not in the wrong. The SAR was produced but I was advised that the information I was looking for would not be included but I said I wanted it anyway.  There were so many codes etc. and hoops to jump through to access it, that even after trying whilst on the phone to them, I still couldn't get into it, so I never got to see it in the end.  I think they said they would send the code by post but they never did and I forgot about it after a while. I've just come across a couple of emails from Moorgroup, asking me to phone them to discuss a private matter regarding eBay.  I haven't replied or done anything at all yet.  The amount they are trying to recover from me is £200ish from what I remember. I know it's not that much but I don't want to pay the b*astards on general principle. I've had a lot of useful advice from CAG in the past about debt collectors but it has always been about being chased by creditors, I've never been in this situation before. I don't know what power they legally have to recover the 'debt', and most importantly, I am two years into a DRO, and the last thing I want is another CCJ to shake off if I'm cutting my nose off to spite my face.   Any advice gratefully received!!
    • Hi, I have the Sims 4 on Macbook. Over the last year I have paid for multiple add on packs spending a lot of money on them. I bought them all in good faith as my Mac met all the minimum requirements to play them. I have been playing happily for about a year and bought my latest pack just over a week ago. The games were all working fine yesterday. Then suddenly today EA released a new app to launch the games and this new app requires a MAC OS that my computer cannot use. Now suddenly none of my games are accessible and I am unable to play anything. They did not warn us about this change in requirements and if I had known they would be doing this I wouldn't have bought all these add ons as they are now all totally unusable. The games themselves have not changed, only their app to launch them and I can't afford to buy a brand new mac just to play. So my question is how can they change the minimum requirements after I have paid for a game? I agreed to pay for them based on the fact my mac met their requirements and was not informed when purchasing that this would be an issue in the future. I understand new games (like Sims 5 which is to be released next year) might not be compatible but this is a 10yr old game that they have suddenly made inaccessible due to their new launch app. Does anybody know if I can do anything or anyway to get a partial refund from them? Thanks   Here are their T&C... I can't find anything in there about them being able to do this so not sure what to do https://tos.ea.com/legalapp/WEBTERMS/US/en/PC/
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Suspended possession help!


trudd
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Last winter my husband lost his job, payment protection was invalid and we accrued arrears in everything. We reclaimed charges and gave the mortgage company a lump sum. We got a suspended possession order in may (he was back in work by then) and always paid on time since.

Except in december he was paid a different day and there was a tax error. We only had £700 in the day the standing order went out. The bank system decided to pay council tax before mortgage, so mortgage didn't go.

We just found out last week..to top it off the fixed rate ends this month and they want £300 extra a month. We could rent my house for much less than the mortgage repayments!

So we are selling up. They say if we get the missed december (actually it was the january payment but it goes out then) payment to them (hoping work can lend it to us) and prove it's on the market they will hold out they will wait for us to sell before enforcing the warrant.

How can we believe them? Last time when my husband lost his job they said they wouldn't take it to court as long as we kept them informed. They started proceedings the week he got a new job and we started paying again!

I've just heard about the N244. Now would doing this annoy them? Do you have to have sold before filling this out or just prove it's on the market?

We really are trying.

 

just to add I can't see CAB until Tuesday (been this week already) as they only have outreach here. You can't get through on the phone ever!

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Hi there, this situation must be very distressing for you. However, you will get all the help and support you need on this forum. There is no need to submit a N244 form until such time as the mortgage company enforce the warrant. If that happens you can then submit the N244 applying for a further suspension of the warrant to allow you time to sell and continue with payments we can help you to fill this in correctly.

 

If you are able to prove to the judge that you can keep paying while the house is up for sale (and prove it is on the market), then you won't have any problem getting another suspended order. Judges don't like taking houses from people who are genuinely trying to get out of the situation they are in.

 

I would make the missed payment if at all possible and send them confirmation that the house is on the market. When you make the payment you should call them and ask for the name (and correct address) of the person to whom you should send the confirmation of house being on the market. Send it to them with a covering letter confirming their conversation regarding not enforcing the warrant and that you have made the payment as agreed. Send by recorded delivery so you can prove they have received it (you may need to prove this later).

 

I know it's easy to say, but try not to worry too much - you are doing your best to get out of this situation and we will give you as much support as possible.

 

Out of interest, who is the mortgage company?

 

Kind Regards

 

Ell-enn

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Please consider making a donation, however small, if you have benefited from advice on the forums

 

 

This site is run solely on donations

 

My advice is based on my opinion and experience only. It is not to be taken as legal advice - if you are unsure you should seek professional help.

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Thank you! We have 3 young children too so I do hope they realise we are genuinely trying to do something and don't take our home. We can pay all further payments and we have proof with out bank statements and pay slips that this was a genuine mistake...I think I'm going to change my council tax standing order to the next day now too.

The company is Platform.

It's so frustrating that losing your job for just a few months can cause us to lose our home of 10 years. We hope to move somewhere with more employment opportunities so I can get a part time job around the children too.

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Hi there, I am confident, given what you have told us, that if they do take action you will get a further suspended possession order, but we'll deal with that if it happens.

 

Please keep us updated when you have made payment and if there are any further developments.

 

Good Luck, I am sure it will all work out.

 

Kind Regards

 

Ell-enn

Help us to keep on helping

Please consider making a donation, however small, if you have benefited from advice on the forums

 

 

This site is run solely on donations

 

My advice is based on my opinion and experience only. It is not to be taken as legal advice - if you are unsure you should seek professional help.

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Thank you Ell-enn for your help. I'll let you know how we get on. We had it valued today, another estate agent is coming tomorrow, and then we'll decide which to go with and hopefully be on the market very soon.

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payment protection was invalid

Did you claim back the PPI premiums ?

 

to top it off the fixed rate ends this month and they want £300 extra a month.

Mortgage lending is at a ten year low. Have you asked them for a new deal ?

 

We could rent my house for much less than the mortgage repayments! So we are selling up.

I hope only as a last resort.

 

How can we believe them? Last time when my husband lost his job they said they wouldn't take it to court as long as we kept them informed.

Ask for everything in writing.

 

 

Hi there, this situation must be very distressing for you. However, you will get all the help and support you need on this forum.

Indeed, but you can get through this.

 

The company is Platform.

Yuk. Have you searched the market exhaustively ?

I Wish you everything you wish yourself.

 

NatWest Claimed £1,639. Accepted £1,344.

Natwest Paid me again as GOGW £1,656. Yes they can have it back if they say please.

Barclays 1 Claimed £1,260. Won by default. Paid in full

Barclays 2 Claimed £2,378. Won by default. Paid in full

Birmingham Midshires. Claimed £2,122. Accepted £2,075.

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Hi trudd :)

 

Through the fantastic help and support I received from CAG and Ell-enn in particular, I managed to get the eviction suspended on our property in circumstances that were quite bad!

 

Please try not to worry too much, easy to say and hard to do I know, everyone is here to help :D

 

Good luck.

Mr & Mrs Ananya's story so far -

Welcome Finance - account closed - no CCA - 02/07 - £1500

NatWest - settled in full 09/06 - £600

NatWest - settled in full 06/07 - £72

Verso - Settled in full 07/08 - £2002

C.K. Edrupt/Provident - account closed - no CCA - 04/07 - £640

Littlewoods/Shop Direct - 2 accounts closed - Statute Barred - 04/10 - £800

D.C.A.s who've given up so far -10

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Platform have been very good with us - in fact they let us increase our mortgage with them to take out GE Money who did try and repossess our house over a secured loan when things were tough. At that time Platform did listen to us and let us pay the arrears over a year without any further hassle. I would hope that if you tell them your situation they should at least listen, unlike many other lenders. Also, if they tried to enforce the repossession and you have told them what you are doing the court will not be too keen to enforce the repossession.

 

I do hope you can get out of this situation without having to sell your house.

BANK CHARGES

Nat West Bus Acct £1750 reclaim - WON

 

LTSB Bus Acct £1650 charges w/o against o/s balance - WON

 

Halifax Pers Acct £1650 charges taken from benefits - WON

 

Others

 

GE Money sec loan - £1900 in charges - settlement agreed

GE Money sec loan - ERC of £2.5K valid for 15 years - on standby

FirstPlus - missold PPI of £20K for friends - WON

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You need to look at your mortgage if you have to pay a erc it may not be worth selling you could be better off staying where you are for the short term dont be to hasty I went through many repossession hearings and they never got the house the courts will be on your side especialy if you are trying to get straight and you have a familly please dont worry

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Well we paid our missed payment back (only a month late) and got an offer on the house, filled out an income and expenditure form with evidence for them etc They seemed happy yesterday with what was going on.

Now we are most confused. Got a letter today say our mortgage has been transferred to JPMorganChase. Now I spoke to the guy at platform about 4 times yesterday. He never mentioned it. Any idea what might be going on?

I'm worried these guys are there to repossess or something.

Really bugs me when important letters are posted on fridays, Knowing full well they aren't open over the weekend to explain.

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Hi there, what exactly does the letter say. JPMorgan Chase are a financial institution (banking) it could be that Platform have been taken over by them.

 

Kind Regards

 

Ell-enn

Help us to keep on helping

Please consider making a donation, however small, if you have benefited from advice on the forums

 

 

This site is run solely on donations

 

My advice is based on my opinion and experience only. It is not to be taken as legal advice - if you are unsure you should seek professional help.

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It says our mortgage has been transferred to JPMorganChase, that the terms and conditions are still the same. In fact the address is still the same. We do know Western Mortgage Services are who we are really contacting when dealing with our mortgage and it appears it's still them.

A google does bring up business news about JPMorgan buying into the subprime market. Something about "non conforming mortgage securitisation" I can't see the whole story, it's in Euroweek and that's a subscription site.

Just worried and surprised we were never told on friday despite contact during that day.

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Turns out there is nothing to worry about. Nothing changes. Estate agent thinks well complete in 5/6 weeks. Now what I don't anything about is timing. When do we get the money from the sale? before we have to move out or after? Not sure how to put deposit down without the cash from the sale.

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Hi trudd, all the money moves around on completion day. I wonder if your solicitor will contact the new landlord on your behalf and confirm that the deposit will be paid from the sale proceeds. Worth asking.

BANK CHARGES

Nat West Bus Acct £1750 reclaim - WON

 

LTSB Bus Acct £1650 charges w/o against o/s balance - WON

 

Halifax Pers Acct £1650 charges taken from benefits - WON

 

Others

 

GE Money sec loan - £1900 in charges - settlement agreed

GE Money sec loan - ERC of £2.5K valid for 15 years - on standby

FirstPlus - missold PPI of £20K for friends - WON

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Thank you! I think that is what we will be doing...just got to find somewhere now. Toruble is that most landlords give little notice before advertising. Most properties I can find are for now, not a month or so time. Plus I can't put down money and reserve one until exchange. It's a bit unsettling! Be alright if it were just us but with 3 children in tow it's a bit of a worry.

Very luckily our 6% early repayment charge runs out mid march, we complete end of.

Until now we never really noticed how much we were paying on our mortgage in interest. We owe them more than we borrowed despite 2 years of payments.

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You are well out of it then trudd. I wonder if you could find a b&b to stay in (not the down and out type) and store your stuff for a couple of weeks to give you a chance to find the right home rather than taking whatever you can get. Unless friends or family could put you up, or you could borrow someone's caravan. We would have exactly the same problem if we decided to sell up.

BANK CHARGES

Nat West Bus Acct £1750 reclaim - WON

 

LTSB Bus Acct £1650 charges w/o against o/s balance - WON

 

Halifax Pers Acct £1650 charges taken from benefits - WON

 

Others

 

GE Money sec loan - £1900 in charges - settlement agreed

GE Money sec loan - ERC of £2.5K valid for 15 years - on standby

FirstPlus - missold PPI of £20K for friends - WON

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  • 3 weeks later...

They don't have b&b's where I live! Plus the fact we'd need storage for all our stuff. Not enough room at family's for a family or 5 really.

 

We are just now in limbo waiting for exchange, then we can choose a house to rent. I don't think it'll be long, our solicitor has sent the buyer's one the contract now.

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Just an idea, since how you say you could rent your house for less than the mortgage - well have you thoughts about contacting a local investor, see if they are interested in buying your house and renting it to you until you get sorted with somewhere else? most property investors are very happy to do this. The best way to find one is to contact your local LETTINGS agent they will have good contacts. Just a thought....

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Apart from hearing dodgy things about these kind of companies we have desperately needed to move for years now. The shared ownership people class as overcrowded, we have 3 children in a 2 up 2 down and it has been unbearable. Plus once the equity we are going to rent with runs out I need to work (which is when my youngest starts school) and there is no work where I live.

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