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newbie question


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Hello i`m a newbie to this site and i`m acting for my Daughter who has been put in serious trouble due to excessive bank charges .

I wrote to the chief exec of Lloyds requesting that these charges be stopped and that she should be refunded for all previous charges

 

At the time i didn`t know we could claim back six yrs .nor did i threaten legal action .Athough i always knew that i would use this option if i had to (luckily for me i was directed to this site via a newspaper artical)

 

Anyway he passed the letter to their so called customer care team and they have written to my daughter saying they would stop this months charges of £150

and offering a a partial refund on previous charges which i think isn`t a bad result but still nowhere near the amount they have taken off her over the yrs

 

So thanks to this site we are going for the full amount .I dont know the final figure yet i am writting asking for back copies of statements ,

 

i have a question which i hope someone can help me with i have read the rules of engagement and it tells me i should accept this partial refund and tell themi will be pursuing them for the full amount but i was under the impression that one should never accept the first offer in any negotiations

why does that rule not apply in this case ?

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Accept whatever they offer you if there are no conditions attached.

If they say that by accepting the money you agree not to contest the rest then you know what to say (not in front of your daughter, of course).

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  • 12 years later...

This topic was closed on 03/06/19.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

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Thread Locked

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That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

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