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    • That "oh dear" doesn't sound good  
    • Oh dear.. Misuse of facility...  Cat 6... No wonder everything is being nuked from high orbit... More in a bit.. 
    • Thank you fkofilee First question: what do I do if Monzo close my account? I need an account but no one will touch me with this marker against me. Is there anywhere/any other option that I have if Monzo close my account? MCB is My Community Bank?  Yes What Category of Marker do you have? This is what it says on the Cifas SAR: Application date: 07 December 2023 Date recorded: 09 April 2024 Expiry date: 09 April 2030 Cifas Case Identifier: 15435315 Product relating to the application, proposal, account or facility: Personal Loan – Unsecured Facility: Granted Case type: Misuse of facility Reason(s) for filing: Evasion of payment Financial Loss Value of Loss: £5000.00 When did you raise the complaint? Last night via email Do you have Correspondence / Audit Trails of communications showing that you were in severe financial strain due to an event AFTER you took the loan? I can prove that I had to buy a new washing machine, I have my pay slips showing the emergency tax code and a letter from the tax office after I had spoken with them to get it corrected and of course I can get a copy of my vet bill. And all of this was in the first 2-3 months of 2024.  I panicked. Stupid I know and as you say, I have learned the hard way and I am not in any way denying anything that I have done wrong, but it just feels a bit unfair.  It is what it is I guess and if I have to have it on me forever then so be it. I am just so worried about the bank situation 😕    
    • If it is MCB    National Fraud Database Members | Preventing Fraud Losses | Cifas WWW.CIFAS.ORG.UK A range of organisations use the National Fraud Database to share data on confirmed fraud cases, preventing over £1 billion in fraud losses every year.   They are on the register  
    • Hi @LilMissM   I guess you could call me our resident CIFAS Specialist - Personally have been through all of what you have and now have come out the other side when my marker fell off in May 2023. For a start Monzo may close your account but as I had a Marker for App Fraud (Vodafone ended up making a whole hoohah of the account I had with them) - I was with them and still am from Oct 2017 till today. And not once did they close my account. I actually spoke to a couple of current account providers at the time that I had accounts with - Nationwide and Barclays - Told them what was going on and provided all the evidence to them. They advised they may do so but it was highly unlikely now that they understood why it happened and what I was doing to fight it.    Anyway - On to your marker. MCB is My Community Bank?  I can say to you that on experience that On Monday you can be on top of the world then on Tuesday you whole life changes in a flash of an eye. Suddenly you cant pay your bills, Work isnt feasible and you are left with no other choice but to scrape by.  If this has happened to you, then join the club.  - Why is this important? Well Financial institutions get one whiff of potential fraud and you are guilty without a chance to respond. You found out the hard way   If it sounds like I'm waffling, I'm not - Its important to your issue. They have deemed you guilty by the fact that no payments have been made and potentially entered into a loan agreement knowing looking not to pay (Although thats how it may appear, there will always be factors against that)    First off - Questions - What Category of Marker do you have? If unsure, check my signature for a Credit File Guide which will tell you all you need to know about what Categories apply.  - When did you raise the complaint? They will have 8 weeks to respond. More on this in a mo.  - Do you have Correspondence / Audit Trails of communications showing that you were in severe financial strain due to an event AFTER you took the loan?   My next suggestions, Send this complaint to the CEOs office - CEOEMAIL.COM Let them make the decision as per the Complaint Procedure. Then if they refuse to remove the marker. take it to the FOS who can force the company to remove it if found in favour.  Some companies do need a slap or 2 once in a while to bring them down a peg. You could be looking at this right now.   
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DPA letter sent (Update: Preliminary letter now sent)


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My son used to have a Halifx account, but closed it because they were bleeding him dry with charges. He was a young lad with his first job finding his way financially. Even though we told the Halifax this, they weren't bothered. Every time he over spent slightly and missed a direct debit for his mobile or car loan, they whacked him with a hefty charge.

They refused to give him an overdrft to help him out (this would after all help my son but not the bank) so we moved him to Smile with a £500 overdraft facility. NO charges in the two years he's been with Smile!! QED

So, I have sent a letter off special delivery to the Halifax requesting all charges going back six years.

Thanks for the site by the way. This is marvellous!!

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Well, they have replied. A bit of a strange letter. Not sure what this is intended for?

The text is as follows.

 

Complaint

 

Dear Mr H,

 

Thank you for your letter of the 8th March concerning the above mentioned account.

In order to respond in full to the points you have raised, I am currently making some further investigations and I will be in a position to reply to you shortly.

 

Yours sincerely,

Sam Rainbow

 

I sent them the standard DPA letter from the library. There was no mention of it being a complaint!!

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Did you send the £10?

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You should send it. Strictly, it is not a valid DPA request until it is received.

They could reply back in 40 days and say that the clock hasn't started ticking - and they would be right.

Don't let them be right.

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Do you think it's odd that they've labelled it as a 'complaint'. It was after all a simple request for imformation.

It show's how they are now perceiving these requests!!

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They are idiots. Send them the DPA request again with the money.

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OK. They have sent me the list of charges before I sent them any money! :shock:

The "Preliminary approach for repayment" letter is going off special delivery this morning. I'll keep you advised.

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  • 2 months later...

I'm not sure what's going on now!! The Halifax wrote and offered £560 as they had calculated that this was all they had to pay. They gave me seven days to accept. I wrote back by return (last Thursday) with a copy of the statements they sent to me with each entry highlighted!! This amounted to £925 and I told them that this was the amount I would accept and that I rejected their offer. However, I now see that they have paid £560 plus costs into the bank account!!! I have not received a reply to my last letter rejecting this offer. What are they doing????

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  • 8 months later...

Thanks:-D site really useful. Will be sending them preliminary letter asap! Bank charges are a joke seriously halifax told me that my a/c was froze but yet there still taking £28 of me for being over my overdraft???? how can they do that if its frozen???? :???:

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hi i am new to this so i might have done it wrong

i just wrote to halifax and asked for the last six years statments told them

that i would be expecting no more than a £10 charge.

two days later they took £5 out of my account, then three days later

i recieved my statments.

hope i posted in the right place.

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Hello all,

 

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  • 8 months later...
Hello all,

 

Welcome to the forum.

 

The best way to get all the help you need is to make your own thread.

At the bottom of the threads there is a box marked NEW THREAD.

If you start one here it will be yours and if you keep adding to it we can all see where you are.

 

Dont be afraid to ask anything, we all help each other on here..! :D

:confused: I am sorry to bother you, but I still cant find box to enter a new thread and I have a question to ask.

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Everything you need to find your way around this site is in this link.

 

It really is excellent, and will help you.

http://www.consumeractiongroup.co.uk/forum/welcome-consumer-forums/107001-how-do-i-dummies.html

HOW TO...DUMMIES GUIDE TO CAG...Read here

STEP BY STEP GUIDE...Read here

F&Q's... Read here

EVERYTHING YOU NEED THE A~Z GUIDE...Read here

 

Go to our Cag Toolbar Download page here

 

Please don't forget this site is run on DONATIONS If this site has helped in any way, then please give a little back. ;-)

Any opinions are without prejudice & without liability. All I know has come from this site. If you are unsure, please seek professional advice. .

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  • 11 years later...

This topic was closed on 03/06/19.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

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