Jump to content


  • Tweets

  • Posts

    • Have we seen your court bundle?   If we haven't then it's probably an idea to post it up here especially the index page and the witness statement so we can see if there is anything which might need adding or changing 
    • "Care to briefly tell someone who isn't tech savvy - i.e. me! - how you did this?" Its pretty simple although not obvious. You open the google maps app > click your profile picture > Click Timeline from the list > click today > choose the date you want to see the timeline from. Then you'll see your timeline for that day. Often, places you have visited will have a question mark beside them where google wants you confirm you have actually visited. You either click 'yes' if you have, or you click 'edit' to enter the actual place you visited. Sometimes, you'll see 'Missing visit' This probably happens if your internet connection has dropped out at that time. You simply click 'Add visit' and enter the place. The internet on my crappy phone often loses connection so I have to do that alot.   OK dx, understood mate. 
    • I have now been given a court date vs Evri, 4th Sept 2024. I have completed my court bundle, when am I expected to send copies to the court and Evri and should it be in hard copy or electronic? The Notice of Allocation states that no later than 7 days before the directions hearing both parties must send to the other party their final offers to settle. Does this mean I will have to tell Evri what I'm willing to settle? Rgds, J
    • Ok how about this to the CEO? I know it sounds super desperate but lets call a spade a spade here, I am super desperate: Dear Sir, On 29th November 2023 I took out a loan of £5000 with you. Unfortunately very early into 2024 I found myself in financial difficulty (unexpected bills and two episodes of sickness and the tax office getting my tax code wrong resulting in less pay for two months) and I contacted you (MCB) on 13th February 2024 asking if there was any way I could extend the length of my loan to 36 months. I fully explained why I was requesting this and asked for your help. I did not receive a reply to that email so I again contacted you on 7th March 2024 to advise you of a change in my circumstances which resulted in me having to take out a DMP and asking you to confirm that the direct debit had been cancelled. You would have also received confirmation of this DMP from StepChange but you did not acknowledge receipt of my email. I have only managed to make one payment from my loan but did try and contact MCB to discuss extending my loan, help etc.  I have now therefore fallen behind on several of my debts, yours included, and as a result you have lodged a Cifas marker against my name for "evasion of payment", which has resulted in me having to change banks, which has been an extremely difficult process because of the Cifas marker. I do not feel you have been fair or given me the opportunity to fully explain my situation to you before you lodged the marker against my name. I appreciate it is a business and you have acted accordingly, but I did try to make contact to arrange alternative arrangements and at no point, not even to this day, did I ever intend to not repay my loan. I cannot stress to you enough how much this has affected my mental health. I am having trouble sleeping and my existing health condition has been exacerbated by all of this. What I would like you to do is to please, please remove the Cifas marker and let me make arrangements to pay the loan back through a DMP.  Please sir, I am begging for your help here. I am not a dishonest person and I have never been in a situation like this before. I am desperately trying to make things right but this marker is killing me. Please can you help me? I look forward to hearing from you. Yours faithfully,
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

BT & Moorcroft


Ingrid
style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 5990 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

My daughter has received a Pre-Court Division letter from Moorcroft, having been "instructed by British Telecommuncations plc" for an overdue debt of £181.98.

 

We're not entirely sure how this is made up, other than a large chunk is for a visit by one of their engineers to her home to trace a fault.

 

When she received her next bill she queried the "Payment Charge" of £103.50 and was told that it was the charge for the engineer. BT tried contacting her but have been unable to as she no longer has a landline. She has tried emailing them on a number of occasions but has had no response. She has tried phoning them when she finishes work but has been kept waiting too long and cannot abuse the phone system at her workplace. Obviously, if she uses her mobile it is going to cost a fortune. As I said she does not have a landline.

 

Her boyfriend walked out on her some months back and she is currently suffering from depression and is not coping very well emotionally and is only trying to sort things out.

 

Meantime she has been saddled with late payment charges.

 

At the end of last week she received a Pre Court Division letter from Moorcroft, asking her to settle the debt without delay! Obviously, she has been trying to but has been unable to extract a response from BT. They have added "an administration cost of £36.39 to offset (some of) the costs incurred by (their) client". Not sure what cost she could add for her time and calls to their client!!!!

 

I have been browsing through the forum of late and have noticed Moorcroft's name popping up - I did tell her to contact them, but I'm not sure she should now! Please advise.

Link to post
Share on other sites

Just spoken to my daughter - she wants to know if it is too late to try to resolve this with BT. I'm next to useless to advise her. I don't want to give her duff advice - but I did say it's probably too late for that now.

 

Couple of questions for clarification - why ask Moorcroft for a CCA, is the suggestion that she doesn't have an agreement with Moorcroft, or should they supply one from BT? (yes, I know, I'm thick!) Who should the £1 payment be made out to (take it it's Moorcroft) and is a cheque acceptable? I've als o read elsewhere that it should be stipulated that the payment is only for the CCA - are they likely to try to take it off the debt, and if so, what would that mean?

 

Finally, what happens after the 12 day deadline?

 

Thanks for any help - she's in a pickle regarding far more complex property issues with her ex, so the simple things always seems more complicated!!

Link to post
Share on other sites

The best thing to do is contact BT and resolve it with them. I have had a similar experience with BT and Moorcroft. BT were most helpful. Also make a written complaint to BT about Moorcroft as they are responsible for the actions of these clowns as they used them to recover an alleged debt

Link to post
Share on other sites

So what's to do with Moorcroft - they threaten that legal proceedings will begin if she doesn't contact them by Wednesday.

 

She will try to contact BT again, but she's found it very difficult and time consuming. She can only do it during work hours and just doesn't seem to be able to get through! They have sent her a Final Bill so at least she's not incurring any running costs!

Link to post
Share on other sites

Dont worry about Moorcroft. If she gets in touch with BT then Moorcroft become irrelevant. If she had the money and agreed with the final BT Bill then she should pay it and let Moorcroft continue with their hollow threats

Link to post
Share on other sites

She has been trying to get clarification from BT as to what the charge for the engineer was for. She's trying hard to manage on her own and wants to know that it's a legit charge.

 

It has dragged on over the summer purely because she can't get any response from them. Once she's happy in her mind what it's for she can make provision for payment. She's embroiled in quite a complex mortgage situation with her ex so is being extremely careful with her expenditure.

 

What is Moorcroft likely to do - I don't like the idea of my daughter being hassled by a third party. She's very fragile at the moment.

Link to post
Share on other sites

She has been trying to get clarification from BT as to what the charge for the engineer was for. She's trying hard to manage on her own and wants to know that it's a legit charge.

 

It has dragged on over the summer purely because she can't get any response from them. Once she's happy in her mind what it's for she can make provision for payment. She's embroiled in quite a complex mortgage situation with her ex so is being extremely careful with her expenditure.

 

What is Moorcroft likely to do - I don't like the idea of my daughter being hassled by a third party. She's very fragile at the moment.

 

Can't ofcom get involved with regard to the engineer charge and BTs reticence in providing the information? I must admit ofcom were pretty crap with me - only being interested in statistics - until I emailed the chairman of ofcom himself. Then suddenly they started resolving issues. I'll PM you his email address.

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...