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    • i dont think the reason why the defendant lost the case means anything at all in that case. it was a classic judge lottery example.
    • Hello, I will try to outline everything clearly. I am a British citizen and I live in Luxembourg (I think this may be relevant for potential claims). I hired a car from Heathrow in March for a 3-day visit to family in the UK. I was "upgraded" to an EV (Polestar 2). I had a 250-mile journey to my family's address. Upon attempting to charge the vehicle, there was a red error message on the dashboard, saying "Charging error". I attempted to charge at roughly 10 different locations and got the same error message. Sometimes there was also an error message on the charging station screen. The Hertz 0800 assistance/breakdown number provided on the set of keys did not work with non-UK mobiles. I googled and found a bunch of other numbers, none of which were normal geographical ones, and none of which worked from my Luxembourg mobile. It was getting late and I was very short on charge. Also, there was no USB socket in the car, so my phone ran out of battery, so I was unable to look for further help online. It became clear that I would not reach my destination (rural Devon), so I had no choice but to find a roadside hotel in Exeter and then go to the nearest Hertz branch the following day on my remaining 10 miles of charge. Of course, as soon as the Hertz employee in Exeter plugged it into their own charger, the charging worked immediately. I have driven EVs before, I know how to charge them, and it definitely did not work at about 10 different chargers between London and Exeter. I took photos on each occasion. Luckily they had another vehicle available and transferred me onto it. It was an identical Polestar 2 to the original car. 2 minutes down the road, to test it, I went to a charger and it worked immediately. I also charged with zero issues at 2 other chargers before returning the vehicle. I think this shows that it was a charging fault with the first car and not my inability to do it properly. I wrote to Hertz, sending the hotel, dinner, breakfast and hotel parking receipt and asking for a refund of these expenses caused by the charging failure in the original car. They replied saying they "could not issue a refund" and they issued me with a voucher for 50 US dollars to use within the next year. Obviously I have no real proof that the charging didn't work. My guess is they will say that the photos don't prove that I was charging correctly, just that it shows an error message and a picture of a charger plugged into a car, without being able to see the detail. Could you advise whether I have a case to go further? I am not after a refund or compensation, I just want my £200 back that I had to spend on expenses. I think I have two possibilities (or maybe one - see below). It looks like the UK is still part of the European Consumer Centre scheme:  File a complaint with ECC Luxembourg | ECC-Net digital forms ECCWEBFORMS.EU   Would this be a good point to start from? Alternatively, the gov.uk money claims service. But the big caveat is you need a "postal address in the UK". In practice, do I have to have my primary residence in the UK, or can I use e.g. a family member's address, presumably just as an address for service, where they can forward me any relevant mail? Do they check that the claimant genuinely lives in the UK? "Postal address" is not the same as "Residence" - anyone can get a postal address in the UK without living there. But I don't want to cheat the system or have a claim denied because of it. TIA for any help!  
    • Sars request sent on 16th March and also sent a complaint separately to Studio. Have received no response. Both letters were received and signed for.  I was also told by the financial ombudsman that studio were investigating but I've also had no response to that either.  The only thing Studio have sent me is a default notice.  Any ideas of what I can do from here please 
    • Thanks Bank - I shall tweak my draft and repost. And here's today's ridiculous email from the P2G 'Claims Dept' Good Morning,  Thank you for you email. Unfortunately we would be unable to pay the amount advised in your previous email.  When you placed the order, you were asked for the value of your parcel, you stated that the value was £265.00. At this stage the booking advised that you were covered to £20.00 and to enhance this to £260.00 you could pay an extra £13.99 + VAT to fully cover your item for loss or damage during transit, you declined to fully cover your item.  Towards the end of your booking on the confirmation page, you were then offered to take cover again, to which you declined again.  Unfortunately, we would be unable to offer you an enhanced payment on this occasion.  If I can assist further, please do let me know.  Kindest Regards Claims Team and my response Good Afternoon  Do you not understand the court cases of PENCHEV v P2G (225MC852) and SMIRNOVS v P2G (27MC729)? In both cases it was held by the courts that there was no need for additional ‘cover’ or ‘protection’ (or whatever you wish to call it) on top of the standard delivery charge, and P2G were required to pay up in full for both cases, which by then also included court costs and interest. I shall be including copies of both those judgements in the bundle I submit to the court next Wednesday 1 May, unless you settle my claim (£274.10) in full before then. Tick tock…..    
    • IMG_2820-IMG_2820-merged.pdfmerged.pdf Case management was this morning. Here is the Sheriff’s order. Moved case forward to 24/05.   He said there was no signed agreement and after a bit of “erm, erm, yeah but, erm” when he asked them, he allowed time for sol to contact claimant.  what is the next step now? thank you UCM  
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Hi all - a bit of history - I took out a loan with first plus in around April 2006 - with a lump sum insurance amount of around £4000. in October 2006 I refinanced that loan (a 'top-up') for £45000, with a lump sum insurance of around £9000 - when they refinanced, the original £4000 was swallowed up in the new deal - no rebate or anything.

 

I want to know if I can cancel the new PPI (£9000) and get a rebate, and at the same time get some sort of rebate on the original £4000.

 

The second policy I get back the premium if I don't claim in 5 years, however I don't know whether I need it as I have a very good insurance scheme at work. I also can't remember the exact conversation with the salesman, so don't know whether I was 'mis-sold ' the policy.

 

I may also want to re-finance the loan again and don't want another lump sum insurance amount to get swallowed up in the deal. The amount I need to pay off the loan is £55 000!!!!!

 

Any help would be greatly appreciated.

 

I will go away and try and get exact figures/dates.

 

Moo7777

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I should have said thaT I have trawled through the columns here and my main point is:

 

1 should I cancel the PPI and try and get a refund?

2 should I refinance and then claim back afterwards

3 should I try and go along the 'I was mis-sold' the policy route?

 

Thanks

 

Moo7777

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If you had a good enough scheme through work at the time of the first loan you have a case for misselling on both PPI's.

 

You would need to find out what settlement figure, if any, they applied to the first PPI - indeed I would have thought it should have been included on the paperwork.

 

At the end of the day, it is up to you which option you take, so long as you get back what you should not have had to pay.

 

 

 

 

 

 

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Hi Alan - thx for this - will need to locate all paperwork now.........do you think it will make a difference to the claim if I settle the 2nd first plus loan before reaching a settlement, or will it make no differece either way if the loan is still active or paid off...........

 

I am employed with a good deal on sick pay (full pay for at least a year) and also run a business with my wife (so self-employed as well) so need to look into that aspect of it. as to whether it was mis sold ir not. It may be that it was mis-sold to the extent that I only needed insurance to cover my self-employed work, not employed, so only needed half the amount of cover.

 

Either way, the PPI will have lasted 6 months on the first loan and 12 months on the second so there must be some sort of refund due even if I don't go the mis-sold route.

 

Cheers

 

moo7777

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Whatever way you choose to do it should come out with the same result. They will either have to reduce the balance owed - or refund you an equivalant amount after settlement.

 

The only thing to remember is that you now know all the facts, and if you are not planning on settling for a few years, you have to think about the six year limitation issue.

 

 

 

 

 

 

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OK - here are the details:

Loan of £15000 with first plus taken out on 20 March 06. PPP loan taken with this - insurance amount - £3673.50. Total loan - £18673.50

 

I refinanced with 1st plus on 26 Sep 2006 loan amount £46000, PPP loan £11265,40! Part of the £46000 is paying off the previous loan/insurance. I am not sure what the figure is they charged for the 'redemption of the previous loan, so I need to find out that figure either in a phone call or by SAR, if I can't get my hands on the paperwork.

 

Am still trying to work out if I can go the 'mis-sold' route as I can't remember what was said to me on the phone and what I said to them exactly.

 

If I can't do that, is it still possible to get a reasonable refund of the first loan amount, as it was refinanced after 6 months and I'm pretty sure that most of he premium was 'lost/swallowed up' in the refinancing.

 

Also - if I cancelled the existing policy for £11265.40, would I get a reasonable refund due to the new FSA guidelines or do I still need to go the mis-sold route?

 

One other point - have just found the document for when I took out insurance for my main mortgage - I may try to go the misselling route with this as well, but as a point of interest, the premium for a monthly benefit of £1315 (for 12 months) was £4471.03 taken out in july 05- semms ridulous that a mere 14 months later, the insurance amount for a £373 a month paytment was £11265, NEARLY 3 TIMES MORE!

 

Anyway, that's it for now - apologies for the rambling message, look forward yto any feedback

 

Cheers

 

Moo7777

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Really, until you know exactly what you want to claim it is difficult to give any advice.

 

I am presuming that the £18673 loan was not front loaded with interest, and presumably that it was therefore a variable rate loan. If that is correct, you would be looking to claim £3673.50, plus the proportion of your monthly interest that related to the PPI, less the amount that was refunded when the loan was closed.

 

On all of those sums you would be able to add 8% interest p/a from the date the amounts were applied - however, you would need to adjust that to take into account the refund.

 

 

 

 

 

 

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