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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Sony laptop LCD fault.


markcafc99
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If you can prove it was an inherent fault, yes.

The above post constitutes my personal opinion on the facts in the post compared with my personal knowledge of the applicable legislation. I make no guarantees of its legal accuracy. If you are in doubt seek advice of a legal professional specialising in the area concerned.

 

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Hi

 

You should be able to claim for the repair under the S.O.G.A. First of all do a search with Google to see if there has been a manufacturers recall. If there has, there maybe a contact number / address to use.

 

After looking at the search engine, the common faults are dark screen, which is an inverter or a screen / lid button fault.

 

The Laptop should last a lot longer than 18 months, and it is priced at the higher end of the Laptop market.

 

Is it the PC World shop you have complained to, or the head office, customer service?

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Hi

 

It was Technical support who I rang to find out how much the repair would be.

 

I have not yet complained to PC world about the problem.

 

The problem is my screen went really bright and the response time was really slow on the screen.

 

And your right, this laptop cost me £1270.

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PC Advisor website online has some posts about these faults. There have been a few complaints simular to yours. Toshiba use the same LCD Screen, and there have been reports with their Laptops too. ..

WARNING TO ALL

Please be aware of acting on advice given by PM .Anyone can make mistakes and if advice is given on the main forum people can see it to correct it ,if given privately then no one can see it to correct it. Please also be aware of giving your personal details to strangers

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ok before gizmo pretends he knows everything. he does not know pcworld policies and stuff.

 

i have personally visited the store and actually asked them what the process is.

 

yes under soga pcworld have to do something. this involves you proving to pcworld that it is faulty from production. a independant report from a engineer who has fully tested the laptop.

 

this does not mean getting a friend to write a report. this does not mean just physically looking at the laptop for damage.

 

a proper fully verified independant report.

 

send this to pcworld who will investigate and assess if they use their techguys to repair the laptop or give you ur moneyback as a refund or vouchers for new product.

 

calling techguys direct out of warrenty..

techguys would class themselves as a separate entity then pcworld so would charge for their services. you will require pcworld approval to get it sorted at no cost.

 

toshiba-sony screens.

 

bad news they are totally different. sony use a screen called x-black toshiba do not. ye some of the fundimental pieces of the screen like the thin film protective layer on the screen maybe the same but the backlight is different and the screen itself is different.

 

just go to any retailer selling toshiba and sony and have a look at the screen. you will notice on dark movies that the sony screen is a darker shade of black.

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one other point to make is pcworld will charge for a origional lcd screen, may be worth asking about the prices of a cheap generic screen may not have glare etc on it but will work and will be alot cheaper trust me, worked with some sonys and prices are extortionate for origional parts

Please note:

 

  • I am employed in the IT sector of a high street retail chain but am not posting in any official capacity,so therefore any comments,suggestions or opinions are expressly personal ones and should not be viewed as an endorsement or with agreement of any company.
  • i am not legal trained in any form.
  • I have many experiences in life and do often use these in my posts

if ive been helpful kick my scales, if ive been unhelpful kick the scales of the person more helpful :eek:

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