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    • You should start putting everything in writing. Even the ombudsman, to begin a serious complaint by telephone is quite frankly crazy. I hope you have taken a copy of at least the advertisement that you have posted above.  I don't suppose that you kept a copy of the original AutoTrader advertisement.  How much in writing have you got of anything? I would suggest also that you telephone the ombudsman tomorrow and ask them for details of the complaint that they have received from you and tell them that you want it in writing.  You will be amazed how scant The records of which are kept by these people. Read our customer services guide and at least actually give you some idea of how you should deal with customer service people or any call handlers on the telephone.  It is very important that you get a written summary of the report which you made to the ombudsman so that you can see exactly what they are investigating. The complaint to the ombudsman should have been very carefully considered over a period of time rather than simply made in a phone call
    • Funnily enough the ad is still available online Range Rover 4.4 SDV8 Autobiography LWB Previously Sold | Clinkard Performance Cars WWW.CLINKARDCARS.CO.UK Performance, Prestigious and Specialist cars Dealers in Romsey, Hampshire but the autotrader version isn't which was probably slightly different potentially with more information. Reported to FOS over the phone but essentially gave them the same information I've stated here, updating them that I'm paying for a car I haven't had for nearly a month now etc I'll certainly come back with an update. Fingers crossed they will realise it's not worth taking to court. So the inspection among other things found a hairline crack across a load bearing section of the chasis which at the minute to the naked eye looks tiny but could turn out to be catastrophic and has had some filler chucked on top of it but we'll see what Clinkards inspection comes back with. Distance wise I believe they're around 165-170 miles away from me. Also I'm sure many people will have PCP agreements as it's the most common way to buy cars under 5 years old but they just forgotten the terminology or name for it. Pay deposit, choose a length then pay the difference between value today and guaranteed future value at the end of that agreed term   Whole experience has scarred me and moving forward I'd be tempted to pay for a pre purchase inspection myself because these guys are bigggg traders with a lot of top end cars. I just hope they don't make any more silly offers
    • Strange final response. They say that they are still investigating but they are giving you their final response anyway. Seems like a load of nonsense. Have you got a copy of what you then sent to the ombudsman? Anyway, for the moment although would like to know – it really is all for curiosity because as you have put it into the hands of the ombudsman it's probably not worth doing anything more until you have a reply. I would suggest that when you decide to spend this kind of money in future on a used car, that you understand exactly what your rights are before you make the purchase. When you buy anything – and maybe especially used car you should realise that you aren't only paying for the car, you are also paying for a bundle of consumer obligations which are intended to bind the dealer. You are paying for a vehicle which is of satisfactory quality and remains that way for a reasonable period of time and you are paying for any defects which emerge to be addressed and repaired at the expense of the dealer. We've already pointed out that by purchasing the warranty, they have effectively persuaded you to pay for something for which you have already paid. Very decent of you not to want to cause trouble in respect of defects which manifested themselves within the first few weeks. I have no idea why. For £78,000…. This you say that they were age-related problems – that is still no reason why those defects should have been there or why the dealer should not have been responsible for them. It seems to me that you have a clear case against the dealer/the finance company. We don't have many or any PCP purchases on this forum. However, it seems to me that the finance company is probably responsible for the condition of the vehicle because effectively you have bought it from them and to that extent it should be the same as HP. With a hire purchase agreement, it is as if you bought the vehicle directly from the finance company not from the dealer and it is the finance company which bears all the consumer obligations. I think the only thing you can do is to monitor the situation. Update us when you hear from the financial ombudsman and if you need to take the matter to court then we will help you. In principle it should be straightforward – but certainly there is a risk of a serious bill for costs if you lose. I don't see you losing. Did you say somewhere that the report suggested that the vehicle was unroadworthy? Have you got the advertisement for the vehicle? Does it make claims for the vehicle which are clearly untrue? And by the way, four hours away from you is what kind of distance? Have you read our used car guide? Have you looked at the video?
    • there's one in this thread.. i wonder if its the same, they seem to be identical regardless each time we have a thread with one Vehicle Control Services Privacy Notice, Brooke Retail Car Park, HA4 0LN - Private Land Parking Enforcement - Consumer Action Group  
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

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      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Certificate Sent In Error


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What does the law say.I am in debt to a scottish university.Because of a clerical error .I was mistakenLY alllowed to graduate .The university has just discovered it.and has informed me I can use the certificate but they will not provide any reference fOR me.

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no one is obliged to provide a reference for anyone I'm afraid.

Any posts submitted here on the Consumer Action Group under the user name GlasweJen may not necessarily be the view of the poster, CAG or indeed any normal person.

 

I've become addicted to green blobs (I have 2 now) so feel free to tip my scales if I ever make sense.;-)

 

 

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They would actually ahve to provide the reference, but it might only be on the lines of "this person attanedd on such and such a date".

 

I wouldn't worry about it, to be honest. you ahve your certificate and if you have a tutor you got on well with, they can provide a personal reference.

All help is merely my opinion only - please seek legal advice if you need to as I am only qualified in SEN law.

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yes sorry you're right tiglet. I wrote that post in a hurry, what I meant was pretty much what you said, they can provide a basic reference but they don't have to provide a "proper" reference.

 

Something my university is doing to prevent personal references is refusing to allow any references not requested through registry services. Lecturers are not being allowed to write a reference unless the student has filled in the form to allow the lecturer to write about them and send it on to another company and RS has control over who gets a reference request form. Registry services say this is so that they have a record of who says what about students so that they can comply better with the data protection act (not sure how true this is though).

 

You could always negotiate, would they give a reference if you were paying towards your debt in regular installments?

Any posts submitted here on the Consumer Action Group under the user name GlasweJen may not necessarily be the view of the poster, CAG or indeed any normal person.

 

I've become addicted to green blobs (I have 2 now) so feel free to tip my scales if I ever make sense.;-)

 

 

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Thanks,

 

Am working toward paying the debt and have discussed with the University about this.

 

I wish to know ,is an international student debt add to his credit history or report.

 

Does anyone have an idea.

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How can invoke a Data Protection act for information from the university.

 

Does anyone have an idea on what kind of information I am allowed to ask for.if possible a template.

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http://www.consumeractiongroup.co.uk/forum/bank-templates-library/516-1-data-protection-act.html

 

Basically, amend it to suit your situation and they should supply everything they hold on file for you for the last six years.

All help is merely my opinion only - please seek legal advice if you need to as I am only qualified in SEN law.

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THE DPA you sent me is for a bank.

 

I was asking for draft to be sent to university.Why I asked is because I am not clear with what information I am allowed to ask a university to provide.

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Any information they hold on you, basically, which is why I suggested amending for your situation.

All help is merely my opinion only - please seek legal advice if you need to as I am only qualified in SEN law.

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They would actually ahve to provide the reference, but it might only be on the lines of "this person attanedd on such and such a date".

 

I wouldn't worry about it, to be honest. you ahve your certificate and if you have a tutor you got on well with, they can provide a personal reference.

 

wether it is an employer or a university, for a member of staff or for a student, no one is obliged to provide anyone with a reference (except in a particular instance.

 

If you want to leave your job you'll probably want a reference. It's good practice for your employer to give one, but they don't have to if your contract doesn't say they have to, except in some regulated industries like financial services.

 

taken from References and job offers : Directgov - Employment

 

and in the case of universitys

 

there is no legal obligation to provide references

 

taken from Guidelines for Writing References - City University London

 

So to address the OPs original point, the uni are within there rights not to provide the reference.

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Something my university is doing to prevent personal references is refusing to allow any references not requested through registry services. Lecturers are not being allowed to write a reference unless the student has filled in the form to allow the lecturer to write about them and send it on to another company and RS has control over who gets a reference request form. Registry services say this is so that they have a record of who says what about students so that they can comply better with the data protection act (not sure how true this is though).

 

 

Wow!

 

I think it depends on your university then. At mine we frequently provide references for past students without going through Registry.

 

I guess they have a point about the Data Protection Act, but I suspect this is more an attempt at justification of the practice rather than the reason for it.

 

HC

Any help and advice is offered in good faith, based solely on my own knowledge and on experience gathered from this site. I am not qualified to offer legal or financial advice, which you should seek from an expert before making any important decisions. My opinions are therefore offered without liability.

 

If I've been helpful, please click my scales. :-)

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Allegedly something happened in the past and a student blamed a lecturer for her not getting a job because of a bad reference. The reference was found and it turned out to be a good one, (she just never got the job as she wasn't suited) and registry brought in the new rules to protect lecturers from this type of allegation again (I think the girl was trying to sue the lecturer using libel laws).

Any posts submitted here on the Consumer Action Group under the user name GlasweJen may not necessarily be the view of the poster, CAG or indeed any normal person.

 

I've become addicted to green blobs (I have 2 now) so feel free to tip my scales if I ever make sense.;-)

 

 

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I have to say that after typing a dissertation for a student many years ago he refused to pay the full bill, after already bartering the price down:mad: - no further comment on that to prevent moderation - I found out that if I contacted the University they would refuse to give his doctorate until he paid me - which was indeed the case.

 

I have given what are called factual references for dodgy people - ie - yes the person did work here between x date and y date. I think a lot of big firms do it now to prevent any potential litigation rather than because they had a problem with the person.

BANK CHARGES

Nat West Bus Acct £1750 reclaim - WON

 

LTSB Bus Acct £1650 charges w/o against o/s balance - WON

 

Halifax Pers Acct £1650 charges taken from benefits - WON

 

Others

 

GE Money sec loan - £1900 in charges - settlement agreed

GE Money sec loan - ERC of £2.5K valid for 15 years - on standby

FirstPlus - missold PPI of £20K for friends - WON

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I have given what are called factual references for dodgy people - ie - yes the person did work here between x date and y date. I think a lot of big firms do it now to prevent any potential litigation rather than because they had a problem with the person.

 

Yes. I've done that in the past. My fave was one of my previous line managers who had to write a reference for a really hopeless ex-employee. He wrote it by saying that "X believed himself to be..."

 

Is it against the law to give a bad reference? Or is it just not done because of a worry about litigation? I do hope the latter. As, if somebody is not good at their job it should be possible to state this.

Any help and advice is offered in good faith, based solely on my own knowledge and on experience gathered from this site. I am not qualified to offer legal or financial advice, which you should seek from an expert before making any important decisions. My opinions are therefore offered without liability.

 

If I've been helpful, please click my scales. :-)

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My understanding is that under the DPA people have a right to see what you said about them and could use a 'bad' reference in a tribunal claim, or otherwise. So the guidance I have had from ACAS and other places is that you either refuse to give a reference at all - which says a great deal - or send a factual reference and refuse to say more.

 

I was caught out once cos the company rang me and caught me completely off guard. We had very strong reasons to believe that the ex employee had stolen from us, but I was not going to say so. However the woman who rang was very perceptive and she said she could tell from my voice that I was not telling her everything!!! I think it was when she asked if we would re-employ this person;)

BANK CHARGES

Nat West Bus Acct £1750 reclaim - WON

 

LTSB Bus Acct £1650 charges w/o against o/s balance - WON

 

Halifax Pers Acct £1650 charges taken from benefits - WON

 

Others

 

GE Money sec loan - £1900 in charges - settlement agreed

GE Money sec loan - ERC of £2.5K valid for 15 years - on standby

FirstPlus - missold PPI of £20K for friends - WON

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What do you mean by a 'bad' reference?

 

Do you mean a negative reference?

 

Yes, that was my question as well.

Any help and advice is offered in good faith, based solely on my own knowledge and on experience gathered from this site. I am not qualified to offer legal or financial advice, which you should seek from an expert before making any important decisions. My opinions are therefore offered without liability.

 

If I've been helpful, please click my scales. :-)

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Starting up a claim against a university.Is really time wasting.You have to conclude the University internal procedure.Before you can refer the case to the court or to the Ombudsman.IT could take ages.

 

Yes I do agree that a reference is not a legal Obligation.But I do not see anything wrong in saying the truth about a previous employee or student.If he has a bad record .Concealing it ,is not the best.

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Yes a negative. Not allowed to do it.

 

Hi Conniff

 

Do you happen to know where this is written?

 

Just interested, really. I can see lots of good reasons (as per goldlady) for not doing it, but would be interested in knowing exactly which bit of legislation prohibits it.

 

Tx

 

HC

Any help and advice is offered in good faith, based solely on my own knowledge and on experience gathered from this site. I am not qualified to offer legal or financial advice, which you should seek from an expert before making any important decisions. My opinions are therefore offered without liability.

 

If I've been helpful, please click my scales. :-)

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Interesting question HC, which I cannot answer, but hopefully someone else can. It seems wrong that you cannot warn potential employers about someone, and indeed I believe that they could claim against you as well if you knew the person was, for example, a thief, and didn't tell them. But all the advice you get from employers organisations and the like is just don't give a reference at all if you have any problem with the person.

BANK CHARGES

Nat West Bus Acct £1750 reclaim - WON

 

LTSB Bus Acct £1650 charges w/o against o/s balance - WON

 

Halifax Pers Acct £1650 charges taken from benefits - WON

 

Others

 

GE Money sec loan - £1900 in charges - settlement agreed

GE Money sec loan - ERC of £2.5K valid for 15 years - on standby

FirstPlus - missold PPI of £20K for friends - WON

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