110CSW v Barclays

[onanblues]

Hi everyone. After lots of reading around (especially the FAQ) and being punished with yet more charges, I have finally decided to start action.

 

I got my statements by sending a fax to my branch that asked for statements or copy statements. Received them within a week.

 

I have perused them and come up with a final sum, and here's my first question to the forum...

 

I have had varying degrees of overdraft and occasionally gone into the black, so where I am to reclaim the interest accrued by the charges presents a problem area.

 

Has anyone successfully calculated the interest that charges alone have accrued where the interest for facilitating the overdraft have ceased when going into the black?

[caro]

If you look in the bank template library you will find 2 spreadsheets. The one by Vampiress deals with this very issue. Glad you have read the FAQ's, as you will know not to add on the 8% until you reach the money claim stage. Let us know if you have any problems, but sounds like you are on the right tracks.

 

Good luck:)

[onanblues]

Thanks Caro, I had been there before but wrongly assumed that the spreadsheet applied to ‘claims only’ interest. I’ll be applying that to my student loans account and others I have yet to disclose.

 

I have briefly been through my statements again and I see that I have *digressed* in the forth week of most months meaning that, on the scale of what I am claiming, it is not worth my time pursuing the interest. So unfortunately that is going to have to be the banks gain.

 

I have now sealed the preliminary request letter to my bank (following a cool-off period from having written it) and it goes tonight.

 

I am inspired by the camaraderie of this forum.

 

I first linked here from Martin Lewis’s site, http://www.moneysavingexpert.com/

[caro]

I found it through MSE too. Let us know how you get on.

[onanblues]

I got the standard fob-off from Andrew Walton of Retail Banking Customer Relations in Leicester. “We are sorry you have had to contact us about the level of service… We are looking into your concerns and will let you have an answer or update as quickly as possible, but no later than 27 July 2006.” Plus a nice Crystal Mark clarity approved blue complaints leaflet. Nice.

 

However, I neglected to include the interest on the Preliminary Approach for Repayment letter. Would it matter if my LBA then includes interest? Not the 8%, I might add, but the overdraft interest. Or should I restart with a new Preliminary Approach for Repayment letter?

[Michael Browne]

However, I neglected to include the interest on the Preliminary Approach for Repayment letter. Would it matter if my LBA then includes interest? Not the 8%, I might add, but the overdraft interest. Or should I restart with a new Preliminary Approach for Repayment letter?

 

No just include it with your LBA

 

Spreadsheet here, if you haven't already worked it out.

 

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/182-interest-calculation-spreadsheets.html

[onanblues]

Thank you, Michael, I’ll do that. I have worked out the interest.

 

I read about your dealings with Goldfish, smooth operator huh?

[onanblues]

Barclays have sent a letter offering a partial sum (40%) as a gesture of goodwill and enclosed a from for me to sign for full and final settlement. The letter has been signed per procurationem for Laurence White and has the address

 

Freepost RLTA-CSUE-TCHC

Head Office Customer Relations

London

E14 5HP

 

This is how the settlement form is laid out… (n=number, c=character)

_______________________________________________________

Customer Acknowledgement

Our reference nnnncnnc

 

Thank you for your letter detailing your response to my complaint.

 

I accept the sum of £nnn in full and final settlement of my complaint with Barclays Bank PLC.

 

 

Full Name:………………………..

 

Date:………………………………

 

Signature:…………………………

 

Sort code: 20

 

Account number:

 

_______________________________________________________

 

Since have I headed my letters to BB with my account number, sort code and my name, I find it odd that this office sends the form with those details left for me to complete.

 

LBA next.