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    • My understanding is that they won't provide the name to me whether the investigation is Live or Closed, & I have no legal rep as I didn't have P.I. Cover on my policy, & am intending to claim using OIC.org.uk, but remain completely stuck as they 100% cannot open a claim on the portal without both the Reg. No. & Name of the other driver.  
    • thanks again ftmdave, your words are verey encouraging and i do appreciate them. i have taken about 2 hours to think of a letter to write to the ceo...i will paste it below...also how would i address a ceo? do i just put his name? or put dear sir? do you think its ok?  i would appreciate feedback/input from anybody if anything needs to be added/taken away, removed if incorrect etc. i am writing it on behalf of my friend..she is the named driver  - im the one with the blue badge and owner of the car - just for clarification. thanks in adavance to everyone.       My friend and I are both disabled and have been a victim of disability discrimination on the part of your agents.   I have been incorrectly 'charged' by your agent 'excel parking' for overstaying in your car park, but there was no overstay. The letter I recieved said the duration of stay was 15 minutes but there is a 10 minute grace period and also 5 minutes consideration time, hence there was no duration of stay of 15 minutes.   I would like to take this oppertunity to clarify what happend at your Gravesend store. We are struggling finacially due to the 'cost of living crisis' and not being able to work because we are both disabled, we was attracted to your store for the 10 items for £10 offer. I suffer dyslexia and depression and my friend who I take shopping has a mobility disability. We went to buy some shopping at your Gravesend branch of Iceland on 28th of December 2023, we entered your car park, tried to read and understand the parking signs and realised we had to pay for parking. We then realised we didnt have any change for the parking machine so went back to look for coins in the car and when we couldnt find any we left. As my friend has mobility issues it takes some time for me to help him out of the car, as you probably understand this takes more time than it would a normal able bodied person. As I suffer dyslexia I am sure you'll agree that it took me more time than a normal person to read and understand the large amount of information at the pay & display machine. After this, it took more time than an able bodied person to leave the car park especially as I have to help my friend on his crutches etc get back into the car due to his mobility disability. All this took us 15 minutes.   I was the driver of my friends car and he has a blue badge. He then received a 'notice to keeper' for a 'failure to purchase a parking tariff'. On the letter it asked to name the driver if you wasnt the driver at the time, so as he wasnt the driver he named me. I appealed the charge and told them we are disabled and explained the situation as above. The appeal was denied, and even more so was totally ignored regarding our disabilities and that we take longer than an able bodied person to access the car and read the signs and understand them. As our disabilities were ignored and disregarded for the time taken I believe this is discrimination against us. I cannot afford any unfair charges of this kind as I am severely struggling financially. I cannot work and am a carer for my disabled Son who also has a mental and mobility disability. I obviously do not have any disposable income and am in debt with my bills. So its an absolute impossibility for me to pay this incorrect charge.     After being discriminated by your agent my friend decided to contact 'iceland customer care team' on my behalf and again explained the situation and also sent photos of his disabled blue badge and proof of disability. He asked the care team to cancel the charge as ultimately its Iceland's land/property and you have the power over excel parking to cancel it. Again we was met with no mention or consideration for our disability and no direct response regarding the cancellation, all we was told was to contact excel parking. He has replied over 20 times to try to get the 'care team' to understand and cancel this but its pointless as we are just ignored every time. I believe that Ignoring our disability is discrimination which is why I am now contacting you.     I have noticed on your website that you are 'acting' to ease the 'cost of living crisis' : https://about.iceland.co.uk/2022/04/05/iceland-acts-to-ease-the-cost-of-living-crisis/   If you really are commited to helping people in this time of crisis ..and especially two struggling disabled people, can you please cancel this charge as it will only cause more damage to our mental health if you do not.  
    • I've also been in touch via the online portal to the Police's GDPR team, to request the name of the other Driver. Got this response:   Dear Mr. ---------   Our Ref: ----------   Thank you for your request which has been forwarded to the Data Protection Team for consideration.   The data you are requesting is third party, we would not give this information directly to you.   Your solicitor or legal team acting on our behalf would approach us directly with your signed (wet) consent allowing us to consider the request further.   I note the investigation is showing as ‘live’ at this time, we would not considered sharing data for suggested injury until the investigation has been closed.   If you wish to pursue a claim once the investigation has been closed please signpost your legal team to [email protected]   Kind regards   ----------------- Data Protection Assistant    
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    • Hi everyone, Apologies for bringing up the same topic regarding these individuals. I wish I had found this forum earlier, as I've seen very similar cases. However, I need your help in figuring out what to do next because we've involved our partners/resellers. I work as an IT Manager in a company outside of the UK. We acquired a license from a certified reseller (along with a support agreement) and also obtained training sessions from them. The issue arose when we needed to register two people for the training sessions, so we used an external laptop for the second user to keep up with the sessions for only a month. During this period, the laptop was solely used for the training sessions. After two weeks, my boss forwarded an email to me from Ms Vinces, stating that we are using illicit software from SolidWorks. Since this has never happened to me or anyone we know, I went into panic mode and had a meeting with her. During the meeting, we explained that we were using an external laptop solely for the training sessions and that the laptop had not been used within the company since her email. She informed us that for such cases, there are demos and special licenses (though our reseller did not mention these types of licenses when we made our initial purchase). She then mentioned that we had utilized products worth approximately €25k and presented us with two options: either pay the agreed value or acquire SolidWorks products. We expressed that the cost was too high, and our business couldn't support such expenses. I assured her that we would discuss the matter with the company board and get back to her. After the meeting, we contacted the company reseller from whom we purchased the license, explained the situation, and mentioned the use of an external laptop. They said they would speak to Maria and help mediate the situation. We hoped to significantly reduce the cost, perhaps to that of a 1-year professional license. Unfortunately, we were mistaken. The reseller mediated a value €2k less than what Maria had suggested (essentially, we would need to acquire two professional lifetime licenses and two years of support for a total of €23k). This amount is still beyond our means, but they insisted that the price was non-negotiable and wouldn't be reduced any further. The entire situation feels odd because she never provided us with addresses or other evidence (which I should have requested), and she's pressuring us to resolve the matter by the end of the month, with payment to be made through the reseller. This makes me feel as though the reseller is taking advantage of the situation to profit from it. Currently, we're trying to buy some time. We plan to meet with the reseller next week but are uncertain about how to proceed with them or whether we should respond to the mediator.
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Hearing to Remove Stay on 2nd October


crystalcag
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Hi, I've posted on the Lloyds TSB thread but haven't had a reply yet so thought it might be more relevant to people here.

 

Last Tuesday I received notice that I have to go to a hearing in Truro (not my local court) to apply to have the stay lifted.

 

There were no directions and I had in effect 7 days notice so I haven't sent any bundle. However I am gathering one together... I'm getting a bit panicky now....after all this time and work and research I feel like I'm not ready at all!!!!! I've forgotten everything my head is spinning.

 

Any advice? I'm going to be applying on the grounds of hardship but I am not clear at all how to present my case.

 

These are the facts:

  • I am on a low income (only just started self-employed work after 3 months of being unemployed) - income is sporadic and I have been loaned money by family members to see me through a couple of really hard patches.
  • This month's rent is £20 short (and it will cost me that to get to Truro).
  • I have a huge overdraft (just over £2000) with Lloyds - just under the amount I am claiming (including interest though).
  • I have an arrangement to pay it back at £10 /month but the arrangement runs out on the 10th October when they plan to lower my limit by £600.
  • I have debts amounting to approx. £10,000 including outstanding Council tax of £120 which should have been paid last week

Am I asking for the stay to be lifted so that I have the opportunity to:

  • claim back the money they owe me more quickly
  • stop them charging me more
  • ? something else

Sorry to be so confused - please post someone!:)

 

Oh and if anyone else is going to Truro on Tuesday - please get in touch!

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Hiya crystal first take deep breaths :) there is nothing to worry about, I think because you have so little time you should concentrate on a skeleton argument rather than a full bundle, you wont have enough time to complete it and the Judge wont have enough time to read it.

 

Have a look at the top of this forum you will see a skeleton argument thread posted by Zoot, download this and complete it for your case. Make 3 copies get one to court marked for the urgent attention of your judge as soon as you can and take the original and 2 copies for the judge in case he hasn't seen it and Lloyd's with you to court on Tuesday, this will form the basis of your appeal.

 

If your case runs to form when you get to court you will have the Lloyd's representative taking you to one side before you go in and telling you all sorts of garbage about how the stay is the best thing for you, just nod and say OK .

 

If your judge hasn't already made up his/her mind when you get into court you should be the first to put your case for lifting the stay, use your skeleton argument as a script and follow through all of the points you have made answering any questions the Judge has. This will be followed by the Lloyd's rep, don't be frightened to ask Lloyd's questions or say you don't think something he/she says is right but don't be rude.

 

and best of luck

 

pete

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You may also find this thread helpful to prepare for the hearing crystalcag http://www.consumeractiongroup.co.uk/forum/cases-stayed-pending-oft/115024-guidance-applying-removal-stay.html x :)

Can't find what you're looking for? Please have a look at Michael Browne's

A-Z Guide

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Thanks Pete and Hedgey. You've really helped me feel much more relaxed about things :). Phew. I think the skeleton argument is a good place to start - it lays everything out so clearly... helps my brain cool down. Thanks for the link Guidance on Applying for Removal of a Stay on the Grounds of Hardship too. I think I'll just have to go through the points and make sure I really understand what I'm talking about. I might be abe to get some sleep now THANK YOU!!!!

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Best of luck crystal - I hope everything goes well tomorrow. x :)

Can't find what you're looking for? Please have a look at Michael Browne's

A-Z Guide

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I do not answer queries via PM. If you send me a PM, please include a link to your thread - any advice I am able to offer will be on your thread.

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Hi everyone,

 

I think it had all been decided before we all got there. :( There were six cases and none were successful. The whole thing took 2 1/2 hours!

 

The Judge referred to the recent cases of Haines v HSBC and Haines v Alliance & Leicester at Winchester CC, (7qT04849 and 7QT04856).

 

I'm in a bit of shock caused by sleep deprivation I'm afraid but will try to write more later.

 

Just because my stay wasn't lifted doesn't mean other people will have the same luck - keep going everyone!

 

Oh well. At least we tried. It was an experience anyway.

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icon1.gif Re: nbart v citi cards

NBART post from someone elses thread:

 

Quote:

Originally Posted by nbart viewpost.gif

I attended court today for a hearing that had been set aside from July. Citis' representative from a local firm of solicitors turned up late and was only given the court bundle citi was to rely on, as I was, this morning, one hour before the case was due.

 

The court bundle was prepared by Eversheds LLP, 1 Callaghan Square, Cardiff a firm of solicitors, head office London.

 

Having only had a few minutes to look through the bundle I recognise several pages that appear to have been used by Citi's internal solicitors and as such contained several inaccuracies. Are they employing different tactics? The bundle contains a skeleton argument of 14 pages, witness statement from John Allan Jones, oft report, case law Phillips v attorney general of Hong Kong, Potter v Citi, Dunlop v Newgarage

 

Pre the hearing I talked to the solicitor who told me he had not received my court bundle as apparently Citi hadn't received it. I produced a Royal Mail tracking receipt to show him that my bundle had been received and signed for at the Salford office. To cut down on paperwork for my bundle I submitted case laws, Government early day motion, oft full report, Dunlop v Newgarage, Murray v Leisureplay, UTCCR 1999, UCTA 1977, SOGA 1982, and Matnamara statement on cd with relevant passages in my evidence relating to the disc for the full reports. I did this as both times I have been to court the judges have had laptops. This obviosly would be up to the judge to accept but it does save enormous amounts of printing.

 

Immediately we saw the Judge, a deputy district judge, she informed us that she was under the impression that all such cases, regardless of them being for credit card claims, were to be stayed, but she wanted to confirm this from the district judge. She ajourned for 20 minuits to confirm. Meanwhile Citis' solicitor contacted Eversheds to confirm whether they wished to proceed today, as I had stated that I wished to proceed, they also said they wanted to procced today.

 

On returning to the judge she told us that although both parties wished to proceed she was staying the case. She quoted an order from Civil Judge Hume QC case 7QT4849 at Winchester c/c who gave his reason as to avoid large cost orders against the claimants if they lost. This wouldn't happen in this case as it was through small claims track. All the cases within the Carlisle district are all being stayed.

 

I hope this information will be helpful to other claimants.

Please note I am not an expert - I am not offering opinions or legal help - Please use all the information provided on the site in FAQ- step by step instructions and library- thanks Jansus:)

http://www.consumeractiongroup.co.uk/forum/images/icons/icon1.gif

offer from A&L 24/8/07 - after case stayed

 

"What makes the desert beautiful is that somewhere it hides a well." - Antione de Saint Exupery

 

 

PROUD TO BE AN ORANGE

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