I had been with Natwest for 22 years and had a black account with the Gold Advantage Charge card. I was advised to become a company as I would be delivering a service through several agencies. Unfortunately, due to exceptional circumstances and include a bad personal relationship left me in debt and I am about £8 -9k in mortgage arrears on a house I rent out and a personal overdraft that was £12k. In 6 months that OD was cleared and both business and personal accounts were in the black. The difficulty in meeting the mortgage department for an arrangement to be put in place was mainly because this period was over the summer, they would meet with me after 5pm and if I called at 4.45 they would not deal with me. I sent in 2 income/expenditure spreadsheets but they clearly didnt see them but I managed to set up a DD for the mortgage online and I met the deadline. That evening all three of my accounts were closed. I called the callcentre and they said they didnt have me on record. I tried to log a complaint and they were too busy on the Friday but promised they would be in touch the next day. They never did. As a prelude they stopped my access to online banking even though there was no way of spending money or transferring out into other accounts so it made knowing where I was financially and who had paid me and hadnt. The worst thing is that I couldnt operate, I need supplies, sundries and I was without any money to buy food or even some milk. I told Natwest this but they told me all my funds were transferred into the mortgage. It took a further 3 months to work out what had happened and the cause was not offered to me by the bank whose level of investigation was looking at the screen in front of them whilst on the phone. They hadnt cancelled the previous direct debit so every month the original arrangement would draw funds then the older previously arranged dd would be rejected. This was recorded as a default. I tried to make it clear to them there was an arrangement in place, it utilised a payment system set up and approved by the bank and it was their job to find out where the money was disappearing to every month for three months instead they left it to me. I complained about being oushed further into hardship by continued charges I had no way of keeping track of as the online facility had been taken away four months before they closed me down, failed to log 6 out of 8 attempts to complain and didnt care that I had not a penny for two weeks. They tried to issue a repossesion order and I wrote in to the lawyer to say that was illegal as the account was under dispute. In the meantime, I asked for SAR to get all the account information and after three months all I have is mortgage account copies. The lawyers are now calling me and I am sure its about instructing me to pay the arrears within the week or they would issue a repossession order on the house. They cancelled the direct debit that existed so I was conscious to keep puttting funds in every month but trying to function without a bank account lost me more money and irretrievably lost more clients. I am expecting a lump sum of money that will clear the arrears but the knock on effect meant that I was late paying my suppliers and one has taken a county court judgement out against me and bankruptcy is where I am at if I dont have some means of a reprieve. Yes, they said that if i didnt have an arrangement in place my account woud be closed and they talked about recovery. Sounded to me it was going to get better! The arrears werent as much as my overdraft which i cleared in less than 6 months and they had said the the charge card was a different legal entity and when I called the credit card company customer services before they closed my accounts they said that there wasnt any money owed and that it would be fully operational once the mortgage arrangement was in place. That wasn't true and I also lost my 36,000 reward points as I had no online access and frankly more serious things to worry about. i cant really afford a litigation lawyer at the moment and have little faith in the FSA from what I am reading. The banks replies to my complaints are to issues that weren't raised and they have not taken notice of my plea to allow me access to funds I had to eat and drink. I was not notified clearly that every account would be closed down and as far as I am concerned there was an arrangement in place that obviously isnt integrated into the RBS network as they couldn't see that the money had been taken from the holding account and HSBC provided a fast pay reference number. You cannot open another bank account if you have mortgage arrears is what every other bank told me but once I called the Business Debtline they advised me to walk into a bank and ask to open an account. Why didnt the other banks suggest this to me? A week after submitting an application form for a Cashminder account with the coop was i able to restart rebuiding what Natwest pulled down.

Hello all. Hope someone can help me on the way forward in this case as time is running out. My mother has arrears on her mortgage with Northern Rock and went to court where Northern Rock secured a suspended repossesion order on the property. The agreement was that the arrear would be respread over the remaining 15 years of the mortgage agreement and payment would be £890.50. This was in February 2011. Payment has been maintain without a problem however my mother decided to be sure of no missed payments she would set up a standing order for the amount evry month. This was effected from April 2011. My mother subsequently had to fly to South Africa due to a family emergency at the end of April and is still there. She thought everything was in order. The problem is that I went to check the mail at the house and amongst the mail I found a Notice of eviction from Northern Rock and letters from their solicitors Wallers. The eviction notice is to be effected on 2 June 2011. After a marathon of international calls and emails I finally secured permission to access the account the the problem is that when my mother effected a standing order from April she mistakenly set it for £890.00 instead of £890.50 creating a shorfall of 50p per month. This happened for the April payment and May payment. I acknowledged the error and offered to pay the £1 but Northern Rock are refusing and have scrapped the court set agreement and are demanding 3 bank statements and 3 payslips and the total outsatnding arrear of £8811. I have explained that the mortgage holder is in South Africa and cannot provide all the information but they will not budge. My mother managed to log on and email the statements and I scanned and faxed her latest wageslip and sent it off to them. However they are just delaying now saying someone is looking into it nd will make a decision. Time is not on our side and it now appears these are just delying tactics. The worst thing is that the mortgage holder is not in the country to deal with the situation and the house will be repossessed in her absence. Northern Rock are not very helpful and seem bent on getting the house. While I accept that the mistake was my mother's, I however would have thought that a 50 pence error would not result in a repossession or a refusal to negotiate. No other payments have been missed since the court agreement. Im getting very stressed due to the delaying tactics and impending eviction date. What are my options? The notice of eviction mentions a N244 Form - can it be actioned on someones behalf as my mother has no chance of getting back her in time. Hope someone can help

Hi I have a 300k self cert mortgage at 7.99% which started in Nov 2008 (height of the credit crunch) I was in the middle of buying my ex out of the house and as i am self employed was left with no options as I was self employed. My income has been variable but bank of Ireland were a nightmare from day one, not setting up DD's taking it without warning or not completing the mandate so I ended up with arrears from almost day 1. They also failed to allocate payments to my account. I have repeated complained about the way my account was handled and got the usual fob offs. Anyway in 2009 I lost 5 big customers leaving me £80K out of pocket, then in 2010 another customer defaulted for £120K, the first 5 all went bust because banks called in their OD's and the latter is just a dirty bstard trying to dodge payment. How my business survived is a miracle however what it has done has meant I have taken my eye off my personal ball. I know you will find this incredible but I didn't notice for nearly 6 months that BOI were again not taking my DD various wrangling later in November 2010 we agreed I would pay £2k per month (£1750 + 250) by DD. They this time didn't set up the DD and then didn't collect any payments first I realised was in Jan I got a notice of hearing for suspended possession order, this was had in Feb. and suspended. Prior to the hearing I paid 8K (4x 2K) in separate payments, the judge made this part of the order and ordered I pay the 2K per month amount. This I have done however 2 payments were a few days late because my bank didn't send them in time. I have letter of apology on both from my bank and sent them to BOI. BOI are now claiming they haven't had all the payments and have applied for a warrant to evict me on the 25th May. They are claiming the arrears have gone up. This is a like a terrible joke and is killing my relationship not least my GF is threatening to take my daughter away. Any help you can suggest to resolve all of this would be appreciated.

Please help if you can...Yorkshire Bank have issued repossesion of my semi commercial property, court date 15th Dec 2010 I owe £4000 in mortgage arrears after the tennants who least my property went bankrupt leaving without paying rent for 8 months... I called the bank loads of times for help and even wrote asking for help such as a mortgage holiday or moving to interest only payments, all fallen on deaf ears...the bank will simply not help.. I hav moved back into the property and pay the mortgage every month but their is a £400 shortfall as the small commercial part of the property is not yet let. I have over hundred thousand pounds in equity in the property. I'm so frightened I will loose my home. I need to know how I stand legally in court with a semi commercial mortgage..? Four fifths of the property is residential with only a very small commercial part which has in fact been empty for 10 months.. Do I have the same protection in law as someone with a full residential property? If anyone has a questions please ask.... Thankyou in anticipation