Jump to content

You can now change your notification sounds by going to this link https://www.consumeractiongroup.co.uk/index.php?/&app=soundboard&module=soundboard&controller=managesounds

 

You can find a library of free notification sounds in several places on the Internet. Here's one which has a very large selection https://notificationsounds.com/notification-sounds

 

 

BankFodder BankFodder

 

BankFodder BankFodder

J1snn

Registered Users

Change your profile picture
  • Content Count

    4
  • Joined

  • Last visited

Community Reputation

1 Neutral

About J1snn

  • Rank
    Basic Account Holder
  1. Email Aldi's managing director for England Richard Holloway richard.holloway @ aldi.co.uk (without the spaces) and raid the issue with him. You might not speak with him directly but someone from his team will get back to you and they are pretty high up. They should be able to help you once they know your problem! Good luck!
  2. Hi guys. Just thought I would share a hopefully helpful experience and would like to hear if this works for anyone else! I recently got a ticket through the post from Parking Lie and was fuming. I received it in a small town which only has free car parking so it's weird how Aldi has managed parking but the other 500 council spaces are free with no time limits! Anyway I phoned Aldi to complain and let them know I was not happy after doing my weekly shop there and it costing me an extra £70 in Parking Lie charges and they said they would help me appeal the ticked but could not guarentee me winning so I stopped this line of enquiry. I then decided to use a tactic I have used on other complaints in the past. I found Aldi's UK managing directors email address and sent him a email about my disappointment on receiving the ticket etc.... I then got a reply back asking for my mobile number as the regional manager wanted to contact me. I swiftly got a call back from the regional manager who agreed that genuine customers should not be charged if they over stayed and it was a matter where common sense should be applied and said he will get intouch with Parking Lie and cancel this ticket. The next morning I received a email from Aldi's customer services notifying me of the cancelation, bingo! In my situation I was a genuine customer and had receipts and bank statements proving I was there and spent money in the store but did not need to provide them. So my advice is contact the head of the company or car park owner if you get one of these tickets as they don't want genuine customers to be penalised. They certainly don't want people complaining on the businesses Facebook and Twitter etc and don't want the bad PR. This worked for me and I don't need to get intouch with Parking Lie, if the message does not get through to Parking Lie at lease I have written proof from Aldi that it is cancelled and they have cancelled it. Please use this technique if you have get a ticket in similar circumstances to me and post back and let me know if it works as I would love to know I've helped. Cheers J1snn
  3. Hi all, I'm here to see if anyone can guide me on my rights please as sofa I've just found a brick wall to bang my head against! I sold a guitar on eBay and sent it via Parcel Force 48 fully compensated at slightly more than the guitar was valued for peace of mind to the buyer. The guitar was in a thick padded Gibson case (soft type) that lots of inbuilt protection. The guitar was then put in a slightly modified cardboard guitar box and wrapped tightly so there was no room for it to move around. The box was then covered top to bottom and around the middle in white and red fragile tape so it could be seen from all directions. When I took the box to my local post office the post master said "due to security reasons can you please tell me whats in the box?". I told him it was a guitar and he laughed and said he knew due to the shape. I paid £16 for the postage using Parcel Forces 48 service and an additional £15.00 in compensation to insure it up to £600. The buyer contacted me a couple of days later and said the guitar had snapped where the neck meets the body and sent me pictures. I immediate filed a claim with PF, sent proof of postage, compensation, pictures of the guitar before and after and proof of value. Two days later I got a email back saying it was rejected as the packing was insufficient. I challenged this as I had sent many guitars before using the same packing method and asked for evidence. They showed me a guide to packing a guitar and how they "recommend" there method but couldn't show me anything in there terms of carriage that a claim would be rejected for not following there "recommendation". I was then passed to an manager who then pointed out that there was a problem. Under PF terms of carriage it states that items excluded from the enhanced compensation include all musical instruments. So it turns out that they have said they have turned my claim down due to insufficient packing however they doing even offer insurance (compensation) for any musical instrument never mind how its been packaged. PF told me that its the PO fault as they should know the PF terms and that they do not offer enhanced compo therefor should not of sold it and made me aware. They said that the PO have a system called Horizon and that clearly gives them clear details on what can and can not be covered. Taken from there website - Musical instruments - no enhanced compensation is available. I went back to my local PO where I shipped the guitar and the post master became immediately defensive when I said PF will not and do not offer enhanced cover on any musical instrument, He claimed he did not know this and he was accepting no liability. He later phoned me maintaining he was not liable but admitted after looking through terms of carriage found the exclusion for musical instruments but referred me back to PF. So this is where I am. I believe that I was miss sold compensation by the post master at my local post office. He knew it was a musical instrument, he asked me what it was. He still sold me the compensation even though they did not offer it for what I was shipping. If he pointed this out I would never of sent it and told the buyer to collect in person, cancel or take it at his own risk. PF have offered me the £15 I paid in compensation back but I have refused this as I believe that if I accepted it I would close this situation and have no comeback. So where do you recommend I go next? Has PF been neglectful in handling my Parcel or have I been miss sold by the post office? I am currently £500 down and can't really afford to be. I have an appointment at the local CAB office but this isn't for a couple of weeks due to them being busy and my work commitments. Any advice would be greatly appreciated. James
×
×
  • Create New...