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Found 4 results

  1. Guest

    Unsolicited Goods - Guitar

    A company with whom I hold an account and have made purchases from in the past have sent me a guitar I didnt order. The guitar was added to my account with a price of £0.00. The guitar duly arrived Addressed to me at my address, it came with an invoice that listed the guitar and a price of £0.00. 2 weeks pass and the company have now emailed asking for the guitar back. Im fairly certain that although they may have made an error, I am covered by the unsolicited goods act and am under no legal obligation to return it. Can anyone help me clarify this ?
  2. Hi all, I'm here to see if anyone can guide me on my rights please as sofa I've just found a brick wall to bang my head against! I sold a guitar on eBay and sent it via Parcel Force 48 fully compensated at slightly more than the guitar was valued for peace of mind to the buyer. The guitar was in a thick padded Gibson case (soft type) that lots of inbuilt protection. The guitar was then put in a slightly modified cardboard guitar box and wrapped tightly so there was no room for it to move around. The box was then covered top to bottom and around the middle in white and red fragile tape so it could be seen from all directions. When I took the box to my local post office the post master said "due to security reasons can you please tell me whats in the box?". I told him it was a guitar and he laughed and said he knew due to the shape. I paid £16 for the postage using Parcel Forces 48 service and an additional £15.00 in compensation to insure it up to £600. The buyer contacted me a couple of days later and said the guitar had snapped where the neck meets the body and sent me pictures. I immediate filed a claim with PF, sent proof of postage, compensation, pictures of the guitar before and after and proof of value. Two days later I got a email back saying it was rejected as the packing was insufficient. I challenged this as I had sent many guitars before using the same packing method and asked for evidence. They showed me a guide to packing a guitar and how they "recommend" there method but couldn't show me anything in there terms of carriage that a claim would be rejected for not following there "recommendation". I was then passed to an manager who then pointed out that there was a problem. Under PF terms of carriage it states that items excluded from the enhanced compensation include all musical instruments. So it turns out that they have said they have turned my claim down due to insufficient packing however they doing even offer insurance (compensation) for any musical instrument never mind how its been packaged. PF told me that its the PO fault as they should know the PF terms and that they do not offer enhanced compo therefor should not of sold it and made me aware. They said that the PO have a system called Horizon and that clearly gives them clear details on what can and can not be covered. Taken from there website - Musical instruments - no enhanced compensation is available. I went back to my local PO where I shipped the guitar and the post master became immediately defensive when I said PF will not and do not offer enhanced cover on any musical instrument, He claimed he did not know this and he was accepting no liability. He later phoned me maintaining he was not liable but admitted after looking through terms of carriage found the exclusion for musical instruments but referred me back to PF. So this is where I am. I believe that I was miss sold compensation by the post master at my local post office. He knew it was a musical instrument, he asked me what it was. He still sold me the compensation even though they did not offer it for what I was shipping. If he pointed this out I would never of sent it and told the buyer to collect in person, cancel or take it at his own risk. PF have offered me the £15 I paid in compensation back but I have refused this as I believe that if I accepted it I would close this situation and have no comeback. So where do you recommend I go next? Has PF been neglectful in handling my Parcel or have I been miss sold by the post office? I am currently £500 down and can't really afford to be. I have an appointment at the local CAB office but this isn't for a couple of weeks due to them being busy and my work commitments. Any advice would be greatly appreciated. James
  3. Dear all, I am writing to ask advice on some issues that have arisen since I had a guitar in for modification with an independent “specialist” or luthier. The guitar came back with a variety of issues and the job was clearly not performed correctly on closer inspection. The issues that have arisen are due to poor workmanship, lack of attention to detail and general negligence. The guitar was worth around £1700 but has had its value significantly reduced due to the luthiers' poor workmanship. It will cost quite a bit to get it put right – potentially a very big job. I now need to either: Get the guitar in proper order, be adequately compensated for the loss in value or receive a new guitar. Thus far I have managed to cancel the cheque for £150 that I made as payment for the work. I would not consider giving him the guitar back to try and correct his mistakes. I wrote the cheque because I had not had chance to take a close look at the guitar which revealed many issues. Do I need to see a solicitor? The person is operating from home under a company name and was recommended to me. I would be very grateful for any advice I could receive on how to proceed with this matter. Thank you.
  4. I recently bought an expensive guitar from a store online (it has a physical shop as well). The store was selling a limited edition fender guitar £50 cheaper than its competitor. It was wrongly described as having a special set of pickups which was the reason i wanted this guitar. When it arrived it did not have these pickups. (they sold me a cheaper guitar with lower specified pickups) The store has offered me a full refund but it will now cost me another £100 to buy the correct guitar (which has the correct pickups). I also entered into a credit arrangement with the stores credit agency to buy the guitar so cancelling the contact and then taking out another credit arrangement will leave a nasty credit trail on my account. Am i only entitled to a refund or could i push for something else. I did ask the store for a discount so that i could keep the guitar and buy a set of pickups and fit those to the guitar making it identical to the one that was described but they have refused.
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