Just remember when completing the I&E form, they will ask for your other 'non priority debts' but the essential expenditure section is more important. Be realistic, but don't leave yourself short.

It will only appear 3 days before. Its quite a straightforward process and it's set up quite quickly. They will ask for your other 'non-priority' debts, but I don't think they take them into account so make sure you complete the 'Essential Expenditure' section properly. They will then ask for you to propose a payment and date, and they will either accept it or offer you an alternative payment. You can restart the financial assessment if you don't want to accept their offer.

Once the payment plan is set up they should stop contacting you. You might be emailing different address, but its the same company (and probably the same people it goes through to). I set my payment plan up the day before the payment was due and they only took the reduced payment, not a penny more. I have had no emails to say I am in arrears etc, so far so good!

I set my plan up the night before it was due. But no earlier than 3 days seems to be the norm.

I would contact before its due. Email [email protected].

Send an email to [email protected] stating that you cannot pay etc. They will reply saying that you can log onto the website and fill out their Financial Assessment, which will offer you a payment plan.

Other people on here seem to have had more success using their Live Chat to setup payment plans. I wonder why they are reluctant to offer you a plan. Maybe try the online chat again.

You can email them at [email protected]. I emailed their usual customer [email protected] address and go no response, but the collections one replied within an hour and I was able to set up a payment plan online.

Well they obviously were trying to from what their online assessment was telling me. I just realised what they were doing and made my non-priority debit more of a priority, which reduced the monthly payment.

They originally offered me a payment plan of £480 p/m, so I restarted the online assessment and added some of my non-priority debts (which they classed as non-secure debt, credit cards etc) into the essential expenditure column to see what would happen, and then the payment plan went right down to below £200 p/m. Thats why I think they don't really take them into account. As fletch70 mentioned above, if I had taken the payment plan of around £480 I wouldn't of been able to pay any of my other creditors. I owe just over £1200, which is total amount I needed to repay from what I borrowed in January. I have never defaulted on a PDL and this was the first time i had ever contacted one to arrange a payment plan.

I offered them £170 p/m and they came back with £173. So I accepted. They will ask for non-priority debts, which they won't really take into account. It's more about your essential expenditure.

I would always suggest contacting the PDL company's before you default. I did this with Wonga and it was all straightfoward and quite easy to setup actually. I've gone from owing them just over £1200, to paying back £173 p/m for the next 7 months. I can now sleep at night and my whole months wage is not used straight away to pay back a PDL.

[email protected] is the best one - they replied within a few hours. Tried [email protected] but never got a reply. They will email a standard reply which details what you owe and that you can complete the online financial assessment. At the end of this they will ask you to make an offer, the will either accept it or propose an offer to you. Make sure you complete all the details in correctly. If you are unhappy with the offer they make you can restart the assessment.

Not what I did. My payment is due tomorrow. Emailed them they enabled the link on the account page, I filled in my details and now i can pay my £1200 loan back over 7 months. Very quick and helpful. Wonga seem to be the best of a bad bunch.