ericsbrother - I am truly grateful for you support and the effort you went to. I am sorry I let you down. Though I did email the management, if you look at post #5, you'll see that the manageress responded quite abruptly with the signage around the hotel. Like you say, she probably didn't like the bad review I left on TripAdvisor. I appreciate that you are taking time out of your day to help others and myself. But high pressure work matters took over, plus overseas travelling. If I did ever meet you, I would definitely buy you a round.

Hi guys, really sorry I haven't responded, work life took over in a big way so didn't have time to deal with this. I didn't even get round to doing an appeal. They've kept sending letters, think the last one I had about a month ago now, saying its letter before court action. The letter cites the beavis case. I've not heard anything since. If it does goto court then I'll try and fight it, hope the judge sees common sense. The google streetview/maps shows when this hotel was a holiday inn than the leonardo hotel it is now. I've got too much workload on at the moment but if it does goto court I'll fight it. ericsbrother, special thanks for your help.

ericsbrother - re: the tripadvisor review - I did email her to say my review was based on how her abrupt staff handled the call and the subsequent email I received from their 'Contact Us' page - which simply stated to contact Parking Eye. Had she intervened and cancelled the ticket, I would have amended my review to show the hotel and the manager in a favourable light. I've had a reply back from TA, it's semantics around wording, so will try again. Attached is the signage doc she sent me. This is the only doc she sent me, she didn't send me the sign at the desk. I never went to the desk - the guests went their to check-in, I waited just by the side of the entrance, they have some seating area and I was waiting there with their luggage. It was dark (7pm), I didn't park in their actual car park, but in a lay-by just past the entrance. I did not see any of their tariff signs. Thanks for all your advice guys and support - I will definitely fight this all the way and follow your advice. I'll email Leonardo hotel HQ and inform them of this very bad practice which will only serve to give their hotel a bad reputation along with unhelpful staff behaviour. (I shudder to think how helpful their concierge service is!) I'll contact Hillingdon Council and find out about the PP re: signs. parking.doc

Yes, I've not heard of them before, but from their website they do have hotels world wide, I think this particular hotel, Leonardo Hotel Heathrow, was formerly Holiday Inn. It's a nice hotel, let down by shameful staff. Also, I did a review on TripAdvisor (accurate, fair and completely honest based on our experience), it was taken down twice. (apparently they don't allow reviews for external parking companies.)

Hi, I emailed the general manager, Diane, she replied back with an attachment of the parking eye signage plan! she also pointed out they have over 20 signs around the hotel, she also said as the owner of the car it is my responsibility to ensure I pay for parking charges. She concluded by saying that I should contact Parking Eye using the telephone number on the back of the PCN. The only number on the PCN is for the payments line only. There is no option to talk to someone. Not quite the helpful advice I was expecting. I would hate to go to her for help, she'd probably turn round and say its all your fault. Let's just say I'm a strong believer in Karma. I cannot remember seeing any signs with the tariff clearly visible, when your going to drop some guests off to a hotel, I wasn't really thinking that I would have to pay to drop people off. I wasn't staying there for dinner or the night - if I was, I would have clearly enquired about parking charges. Also much of the time was taken up by the check-in process. I did find a number for Parking Eye, the advisor basically said, nothing they can do either and I would have to follow the appeal process. I did email the general manger, Diane, again to ask her, I would be very grateful, she has in her power to tell Parking Eye to cancel this ticket. She did not reply back. Hotels operate in the hospitality industry, this hotel ethos is an insult to the word hospitality.

Thank you ericsbrother for your prompt and very helpful posts. I've been out most of the afternoon so couldn't get back to you sooner. I shall send an email to the address you have given and report back - thank you for the contact. I did go on the main website to see who I could email, they had a ;contact us' which I used for the the london heathrow - think this got routed to the front desk who just sent the abrupt email saying I should contact Parking Eye. I have already submitted a tripadvisor venting my frustration at this. I did tweet them as well. Here's hoping they can see some common sense and some basic level of decency of how we treat people/guests. For info, the date of the incident was 21.01.16 the times on the PCN are arrival: 19:09 and depart time: 19:52, total time 43mins. I received the PCN yesterday 01.02.16

Hi All, sorry to trouble you. I just don't understand this. We went to drop off some family guests (who were from overseas) that had been staying with us to Leonardo Hotel Near Heathrow. The entrance to the hotel is a via a private drive to the rear. We helped them with their luggage, helped them check-in - at no point did the staff ask us whether we had a car or any charges for waiting. The check-in took over 15mins, we then helped them with their luggage to their rooms and said our good-byes and left the hotel. Received a PCN just a over a week later stating we had stayed 40mins and charge is £100 discounted to £60 if paid within 14 days. I rang the hotel, the unfriendly staff went on the defensive, saying there are 19 signs all round the hotel, in the lift etc. How does a hotel expect guests to be dropped off - just park up and throw the luggage out and wave out the car window as we speed off in fear of getting a parking charge. This is really below the belt behaviour. The hotel sent a short abrupt email stating that I had to call parking eye to deal with any issues - the number they gave me is the payment tel number which only deals with payments. Please could you advise what is the best way to do deal with this. I would normally ignore these type of letters, but I understand Parking Eye typically takes people to the court. Thank you.

Hi, I'm a small landlord of a shop. The shop tenant returned the keys to me Sat 5th July and told me the elec was up to date. Shop had a clear 'To Let' notice on it with my phone number. I've received no letters or any other clue something was amiss. Today, I missed a call, picked up the voicemail after work, a guy purporting to be from Opus saying they have a Warrant of Entry and they will breaking in in the next 5-10mins. I frantically called back thinking they have caused damage to my shop. They used a locksmith to get in and replace the meter with a smart meter - without my consent or knowledge. They now say I'm liable and their standing charge is a down right criminal 95p a day!!! The shop is empty and I'm advertising for new tenants. Can they just break in like that now that the shop is back with me and not the previous tenant. They have left no paperwork. They could clearly see the shop was now empty (was a sandwich shop with displays/fridge etc). I've a witness who tried to call me several times to alert me to someone trying to break into the shop. She was yelling at them to call me - she pointed them to the sign saying the shop is for 'To Let' and previous owner has ceased trading last week. She said they didn't care and only after her yelling at them did they bother to call me. Any help with this. Thanks,

Hi all, Just came across this site in my attempt to see what my options are and thought I'd try a post and see if you kind folk can give me any pointers. My sister bought her Samsung 40" LCD TV about 2.5 years ago (LE40R73BDX) and recently when you switch it on, it repeatedly cycles itself on and off and now won't turn on at all. Doing some research on the internet, there appears to be a huge number of people with the same problem and all going bust around the same sort of time i.e. outside the 1year warranty and around 18 months to 2.5 years. The problem appears to be cheap capacitors used by Samsung on the power supply and some electronic savvy people have replaced these capacitors themselves and got their tv now working. (What is also worrying me, is that I also have a Samsung 50" plasma just under a year and I'm wondering if mine too will go the same way!) I've contacted Samsung and tried explaining to them that a large number of people are experiencing this exact problem and will they fix it. They point blank said no, but they were well aware of the problem and all the internet posts. I cited the sales of goods act and they replied you need to take that up with the retailer. I contacted Currys and cited the sales of goods act and they said I need to get an engineers report. and thats where I get stuck my questions are: i) Is there any way round this engineers report, are Currys quite right to ask for one? - the TV is clearly broke, its plain to see. ii) I've read from other posts these cost around £50 - will this cost be refundable by Currys? iii) I'm not sure how to get hold of one - do they need to qualified with certain credentials like corgi is for gas? or can I get anyone who is a dab hand with electronics? iv) Once I get the engineers report and send it in, does Currys then deliver or does it come up with some other way to get out of it - guess I'm trying to find if there are any other pitfalls or expenses. This is the first time I'm going down this road, I've got my L plates on, just hope I don't hit a lamppost. Thanks in advance,