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    • Hi LFI, Your knowledge in this area is greater than I could possibly hope to have and as such I appreciate your feedback. I'm not sure that I agree the reason why a barrister would say that, only to get new customers, I'm sure he must have had professional experience in this area that qualifies him to make that point. 🙂 In your point 1 you mention: 1] there is a real danger that some part of the appeal will point out that the person appealing [the keeper ] is also the driver. I understand the point you are making but I was referring to when the keeper is also the driver and admits it later and only in this circumstance, but I understand what you are saying. I take on board the issues you raise in point 2. Is it possible that a PPC (claimant) could refer back to the case above as proof that the motorist should have appealed, like they refer back to other cases? Thanks once again for the feedback.
    • Well barristers would say that in the hope that motorists would go to them for advice -obviously paid advice.  The problem with appealing is at least twofold. 1] there is a real danger that some part of the appeal will point out that the person appealing [the keeper ] is also the driver.  And in a lot of cases the last thing the keeper wants when they are also the driver is that the parking company knows that. It makes it so much easier for them as the majority  of Judges do not accept that the keeper and the driver are the same person for obvious reasons. Often they are not the same person especially when it is a family car where the husband, wife and children are all insured to drive the same car. On top of that  just about every person who has a valid insurance policy is able to drive another person's vehicle. So there are many possibilities and it should be up to the parking company to prove it to some extent.  Most parking company's do not accept appeals under virtually any circumstances. But insist that you carry on and appeal to their so called impartial jury who are often anything but impartial. By turning down that second appeal, many motorists pay up because they don't know enough about PoFA to argue with those decisions which brings us to the second problem. 2] the major parking companies are mostly unscrupulous, lying cheating scrotes. So when you appeal and your reasons look as if they would have merit in Court, they then go about  concocting a Witness Statement to debunk that challenge. We feel that by leaving what we think are the strongest arguments to our Member's Witness Statements, it leaves insufficient time to be thwarted with their lies etc. And when the motorists defence is good enough to win, it should win regardless of when it is first produced.   
    • S13 (2)The creditor may not exercise the right under paragraph 4 to recover from the keeper any unpaid parking charges specified in the notice to keeper if, within the period of 28 days beginning with the day after that on which that notice was given, the creditor is given— (a)a statement signed by or on behalf of the vehicle-hire firm to the effect that at the material time the vehicle was hired to a named person under a hire agreement; (b)a copy of the hire agreement; and (c)a copy of a statement of liability signed by the hirer under that hire agreement. As  Arval has complied with the above they cannot be pursued by EC----- ------------------------------------------------------------------------------------------------------------------------------------------------------------------- S14 [1]   the creditor may recover those charges (so far as they remain unpaid) from the hirer. (2)The conditions are that— (a)the creditor has within the relevant period given the hirer a notice in accordance with sub-paragraph (5) (a “notice to hirer”), together with a copy of the documents mentioned in paragraph 13(2) and the notice to keeper; (b)a period of 21 days beginning with the day on which the notice to hirer was given has elapsed;  As ECP did not send copies of the documents to your company and they have given 28 days instead of 21 days they have failed to comply with  the Act so you and your Company are absolved from paying. That is not to say that they won't continue asking to be paid as they do not have the faintest idea how PoFA works. 
    • Euro have got a lot wrong and have failed to comply with the Protection of Freedoms Act 2012 Schedule 4.  According to Section 13 after ECP have written to Arval they should then send a NTH to the Hirer  which they have done.This eliminates Arval from any further pursuit by ECP. When they wrote to your company they should have sent copies of everything that they asked Arval for. This is to prove that your company agree what happened on the day of the breach. If ECP then comply with the Act they are allowed to pursue the hirer. If they fail, to comply they cannot make the hirer pay. They can pursue until they are blue in the face but the Hirer is not lawfully required to pay them and if it went to Court ECP would lose. Your company could say who was driving but the only person that can be pursued is the Hirer, there does not appear to be an extension for a driver to be pursued. Even if there was, because ECP have failed miserably to comply with the Act  they still have no chance of winning in Court. Here are the relevant Hire sections from the Act below.
    • Thank-you FTMDave for your feedback. May I take this opportunity to say that after reading numerous threads to which you are a contributor, I have great admiration for you. You really do go above and beyond in your efforts to help other people. The time you put in to help, in particular with witness statements is incredible. I am also impressed by the way in which you will defer to others with more experience should there be a particular point that you are not 100% clear on and return with answers or advice that you have sought. I wish I had the ability to help others as you do. There is another forum expert that I must also thank for his time and patience answering my questions and allowing me to come to a “penny drops” moment on one particular issue. I believe he has helped me immensely to understand and to strengthen my own case. I shall not mention who it is here at the moment just in case he would rather I didn't but I greatly appreciate the time he took working through that issue with me. I spent 20+ years of working in an industry that rules and regulations had to be strictly adhered to, indeed, exams had to be taken in order that one had to become qualified in those rules and regulations in order to carry out the duties of the post. In a way, such things as PoFA 2012 are rules and regulations that are not completely alien to me. It has been very enjoyable for me to learn these regulations and the law surrounding them. I wish I had found this forum years ago. I admit that perhaps I had been too keen to express my opinions given that I am still in the learning process. After a suitable period in this industry I became Qualified to teach the rules and regulations and I always said to those I taught that there is no such thing as a stupid question. If opinions, theories and observations are put forward, discussion can take place and as long as the result is that the student is able to clearly see where they went wrong and got to that moment where the penny drops then that is a valuable learning experience. No matter how experienced one is, there is always something to learn and if I did not know the answer to a question, I would say, I don't know the answer to that question but I will go and find out what the answer is. In any posts I have made, I have stated, “unless I am wrong” or “as far as I can see” awaiting a response telling me what I got wrong, if it was wrong. If I am wrong I am only too happy to admit it and take it as a valuable learning experience. I take the point that perhaps I should not post on other peoples threads and I shall refrain from doing so going forward. 🤐 As alluded to, circumstances can change, FTMDave made the following point that it had been boasted that no Caggers, over two years, who had sent a PPC the wrong registration snotty letter, had even been taken to court, let alone lost a court hearing .... but now they have. I too used the word "seemed" because it is true, we haven't had all the details. After perusing this forum I believe certain advice changed here after the Beavis case, I could be wrong but that is what I seem to remember reading. Could it be that after winning the above case in question, a claimant could refer back to this case and claim that a defendant had not made use of the appeal process, therefore allowing the claimant to win? Again, in this instance only, I do not know what is to be gained by not making an appeal or concealing the identity of the driver, especially if it is later admitted that the defendant was the driver and was the one to input the incorrect VRN in error. So far no one has educated me as to the reason why. But, of course, when making an appeal, it should be worded carefully so that an error in the appeal process cannot be referred back to. I thought long and hard about whether or not to post here but I wanted to bring up this point for discussion. Yes, I admit I have limited knowledge, but does that mean I should have kept silent? After I posted that I moved away from this forum slightly to find other avenues to increase my knowledge. I bought a law book and am now following certain lawyers on Youtube in the hope of arming myself with enough ammunition to use in my own case. In one video titled “7 Reasons You Will LOSE Your Court Case (and how to avoid them)” by Black Belt Barrister I believe he makes my point by saying the following, and I quote: “If you ignore the complaint in the first instance and it does eventually end up in court then it's going to look bad that you didn't co-operate in the first place. The court is not going to look kindly on you simply ignoring the company and not, let's say, availing yourself of any kind of appeal opportunities, particularly if we are talking about parking charge notices and things like that.” This point makes me think that, it is not such a bizarre judgement in the end. Only in the case of having proof of payment and inputting an incorrect VRN .... could it be worthwhile making a carefully worded appeal in the first instance? .... If the appeal fails, depending on the reason, surely this could only help if it went to court? As always, any feedback gratefully received.
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      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Comet laptop problem HELP!!!!!!!!!!!


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I bought an HP laptop from Comets around 6 months ago . It had to go back a number of problems . Wasn't cheap over £890. Went back has been repaired had to have a number of components replaced including the motherboard. Today another problem took it back to Comets. Tired after a long day. Tried to argue that goods were not fit for purpose and my contract was with Comets and not HP and was advised it would have to go back to HP and it would be up to them. Annoyed with myself now can I demand a replacement or refund? I cannot be another 3weeks without this as I am in charge of a number of contract engineers and need this for my work.

HELP need to try and get this sorted over this weekend.

:( :(

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If it's a different fault it would be reasonable to expect Comet to repair it. They should not fob you off to HP.

 

Sorry I can't post more, been a long night so far and I'm about to crash out, but I'm sure that someone else will be along to elaborate!

Please note I'm not insured in this capacity, so if you need to, do get official legal advice.

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  • 2 weeks later...

Have a look at the dti website and the Sale of Goods Act.

http://www.dti.gov.uk/consumers/fact-sheets/page38311.html

Don't be fobbed of with being told to deal with HP. It is the retailer who is responsible for the product and as it developed a fault (or several fault) very early in its life the goods must have been faulty at the time of sale. Therefore Comet breached the Sale of Goods Act.

 

I would write to their Customer Service Team (Head Office I would think) and let them know in no uncertain terms that if they do not resolve this matter within 10 days you will be issuing a court claim against them and reporting them to Trading Standards and The Office of Fair Trading.

 

Oh just had a thought - make sure the letter is sent recorded delivery so that you can prove they got if need be.

HAVE YOU BEEN TREATED UNFAIRLY BY CREDITORS OR DCA's?

 

BEWARE OF CLAIMS MANAGEMENT COMPANIES OFFERING TO WRITE OFF YOUR DEBTS.

 

 

Please note opinions given by rory32 are offered informally as a lay-person in good faith based on personal experience. For legal advice, you must always consult a registered and insured lawyer.

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Hi Again

Sent a letter via website to Bob Darke Commercial Director marked it private and confidential in post so won't be able to deny receipt as I have a query number. Tried the store again but again terrible response. They have no customer service skills and certainly not a clue when it comes to Sale of Goods Act. My patience was wearing very thin so had to leave.

We'll see what response letter brings.

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  • 4 months later...

The same happened to me yesterday when I took back my laptop which I hadn't even had for a week. First of all the man told me to go away and ring acer myself because there is nothing he could do. This was an inherent fault and in no way caused by myself. Do not stand for this. We said told the manager of the shop that the sale of goods act states that goods bought must 'conform to contract' meaning that they must be as described, fit for purpose and of satisfactory quality. The as described, fit for purpose and of satisfactory quality. The man went on to argue and said that they had a contract with acer and I agreed to their refund policy when I entered my pin number. If this happens you should then ask when you were given the opportunity to see these terms before entering your pin/paying. We then finished by saying that we were entitled to a full refund or a new/fixed laptop - and if we were refused any of these three things we would go straight to consumer direct and trading standards. At this point the man filled in a form which said that they were going to keep the laptop over night (it was a Sunday so acer was closed) and ring acer in the morning. However, this gave me no guarantee of if or when I would get what I a entitled too. It had taken me two hours to get to this point. We instructed the man to go to the store room get a new one out and reserve it there and then - and said I am coming to get this one, my repaired one or a refund tomorrow (Monday) morning. The next day I went back and took home a new one because the man finally agreed with me that is was not infact me who had caused the fault in the laptop which he had previously tried to say.

 

I just think that this is so unfair on people who just don't know how to argue back or know what to say. If I hadn't argued I would have come home with a completely un-usable laptop, which was not my fault, and a large credit card bill. You must fight back and you will get the result you need because in the end they know they are not withing their rights with their so called refund policy. I did give them the chance to ring acer but they shouldn't have been allowed that even because the sale of goods act says that I bought goods from the trader and not the manufacturer therefore the trader is liable for any breaches of contract.

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They do have the right to inspect the unit, after all the law does give them the chance to prove if the unit was faulty or not when purchased.

The above post constitutes my personal opinion on the facts in the post compared with my personal knowledge of the applicable legislation. I make no guarantees of its legal accuracy. If you are in doubt seek advice of a legal professional specialising in the area concerned.

 

If my post has helped you please click my scales!

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  • 1 month later...

store managers are not laptop technicians. they are not trained to diagnose faults. they can either call acer to be told a few tests to try or to deliver the product to their repair centre.

 

you have got legal rights but this does not mean immediate action while you wait. using manufacturers guarantee may help you as you get the product fixed faster then relying on the lack of skills of store staff.

 

before you winge gyzmo. manufacturers guarantee does not affect consumers rights. no money passes between the buyer and the manufacturer so no new contract begins with the manufacturer and buyer. the contract between the seller (comet) and buyer does not get affected.

 

try reading some other legal acts about retailers and manufacturers SOGA is not the only legal act the retailer and the manufacturer have to follow there are many more. learn some!!!!. SOGA does not get affected when consumers use manufacturers services. try reading the laws and guidelines manufacturers have to follow when it comes to consumers rights.

 

where does it say in soga buyers rights ARE affect in SOGA??? come one this the 10th time i asked for proof.

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  • 4 months later...

hey guys, i need some help aswell

 

my brother passed down a laptop to me which he bought from comet a couple of years ago. the problems are that the laptop is very slow, theres a button missing, the laptop doesnt charge (i think its cause of the battery) but the laptop can be used only with the adapter/charger connected and the screen keeps going black every half an hour but comes back if you push the screen back an forward (the screen has already been repaired by comet 2 years ago when my brother had it and stopped working due to an accident). i have 5 years insurance which runs out next month.

 

what i need 2 know is that if i take it to comet are they going to repair it or gimme a new laptop which i really want. bought it for £800 but as it was bought 5 years ago it only has 18gb which half of that is used over by softwares.

 

i need some advice, am i better of just throwing it away if they repair it as it is slow and useless. or will they gimme a new one worth £800

 

hope you can help

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Hi

It will be up to the insurance company who underwrite Comets insurance. It may be that they can't get parts etc. You can only try and see what the outcome is. You need to read the insurance document. Whichever you need to get it back to them before the insurance runs out.

Anney

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  • 3 years later...
Hi Again

Sent a letter via website to Bob Darke Commercial Director marked it private and confidential in post so won't be able to deny receipt as I have a query number. Tried the store again but again terrible response. They have no customer service skills and certainly not a clue when it comes to Sale of Goods Act. My patience was wearing very thin so had to leave.

We'll see what response letter brings.

 

do you have a email address for bob darke of comet thanks

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Believe it or not, it's [email protected]

 

If you need further assistance, start your own thread here and see if you can get further assistance :)

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

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  • 5 months later...

I have a problem with an accidental claim on my household contents Insurance re my laptop. I had my son take the hard drive out ready for sending it to insurance company. They are now saying without the Hard drive the claim will not be actioned. I am refusing to send my Hard Drive to the company (SBS insurance ) So I now have to cancell the claim this seems a bit much when I pay my insurance year after year. I am not happy sending personal information anywhere too much happens with Hard drives being resold with info still on them. Do I have any rights at all ???

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They are saying they need to check when it was last booted up . In other words don't believe anything i've said. I understand as there are so many false claims , but quite honestly I'm not happy and will just have to forget it I think. If I put another drive in they'll probably make another issue of it. The trouble is I'm suffering for people making false claims. !!! Got a broken screen and cracked case after hitting an oak floor and just beeps when booted up.

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why are you not going through you retailer under soga/

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Yes this can be a problem. The Insurance company and anyone acting for them would be responsible for the security of your data. So they should make sure that if the laptop is disposed of, that they make sure the hard drive is wiped clean.

 

Perhaps you should enquire with the Insurers what they will be doing with the laptop to make sure your data is safeguarded. Tell them that you are worried that the laptop will be broken up and the hard drive accessed for any data, with things like your credit card/bank details passed on. There was a TV programme on awhile back, which showed laptops being taken apart and hard drives data being accessed in Africa.

We could do with some help from you.

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why are you not going through you retailer under soga/

 

dx

 

Dont think they would get very far as OP has stated

Got a broken screen and cracked case after hitting an oak floor and just beeps when booted up
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ah that slipped by me

 

why dont you simply get from maplins or a friend

a usb craddle

 

that way you can take the hdd out

put int on another pc just like a penstick

and run one of the many wiping programs freely availble form the net?

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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