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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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simplyb v rbs


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hi everyone. Im new to this so go easy on me!! :) right here goes... i claimed back some charges in november and WON. From november to january they went ahead and charged me yet again with £563.00:eek: .

I am now at the N1 claim part which i took to court on the 23rd feb but now very concerned as what happens next. I didnt get to this point on my last claim. They paid up after the LBA , but clearly being stubborn on this one. Can anyone help me understand what im likely to expect...(apart from the 20-30 calls im getting a day from rbs. I have sent the telephone harrassment letter off to them which they have chosen to ignore too...grrr

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BUMP

 

icon1.gif Help Needed. Lil Old Me Against Rbs

Hi everyone.. really need some advice please... I took my N1 form into the court as im trying to reclaim charges for the 2nd time from rbs. The court sent me a letter saying the rbs has until 10th march(tomorrow) to reply..

Firstly who do they reply too, court ? me? or both?

Also i know it will depend what they reply with but what happens if they say there going to defend? Do i just sit and wait or am i supposed to be sending the court something else...As you can tell, im absolutely useless and have No idea what im even doing....lol Any help would be really great.. Many Thanks , Jan

 

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Anyone

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Can anyone help me understand what im likely to expect..

Step 7 onwards:

http://www.consumeractiongroup.co.uk/forum/faqs-please-read-these/31460-example-step-step-instructions.html

 

which, frankly, you should know by heart. The idea is that you find out about the process before you do it, not as an after thought.

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hi, thanks for the replies and yeah i know i made some mistakes . On my last claim i didnt get to the N1 claim part. The bank settled at the LBA. So this is why i am now a little bit concerned. I should of found out all the info before i started the process but i was pushed into this by someone who had just won and now they have left me to get on with it... Grrrr . Anyway im determined to see it through so anymore friendly :) advice would be welcome.. Cheers guys. jan

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Just one last thing i forgot to add on my last post was Thanks for the advice michael. Even though you were abit blunt with me:p the step by step instructions has helped... so thanks alot.. your nicer than i originally thought...lol .

Anyway its 10th March and its the deadline for the bank to let me know if they are defending so im waiting eagerly for the postman to arrive. will update later and let you all know.

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I received no letter from them on the deadline which was 10th so will be at court first thing tomorrow morning asking for a judgement to be entered. Fingers crossed it goes according to plan

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Good luck simplyb ! Your ahead of me and sounds like your in control. I'm on my first claim and had acknowl. from the prelim and the 14 days are up on Thurs ! Try the CAG chat room, there is usually a few helpful & friendly peeps in there that will give you a hand and words of support ! Keep us all updated with your progress !

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Thanks for that Dizzy Doris, will try that. Good luck with yours too. Off to court in 2hours and starting to feel a little sick now, lol. I had RBS ringing nearly all day yesterday with all there scare tactics...oh bless em, I think it bothered them though when i said they were being recorded (which in actual fact they werent :D ) wil update this when i get back today.

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Update. I got to court monday at 9am to be told that the RBS had faxed the court on saturday afternoon to say they are defending all the the claim. Was disappointed but at least when they do have to pay up i will recieve even more because of the daily interest. So sitting tight and gonna just see what happens now. The new deadline is 24th march for them to get there defence ready...

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Update. I got to court monday at 9am to be told that the RBS had faxed the court on saturday afternoon to say they are defending all the the claim. Was disappointed but at least when they do have to pay up i will recieve even more because of the daily interest. So sitting tight and gonna just see what happens now. The new deadline is 24th march for them to get there defence ready...

 

Standard tactic by RBS :mad: annoying as they will settle for the full amount in the end.

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  • 2 weeks later...

Just recieved a letter from RBS saying they will pay me £563 into my account if i sign a full and final settlement. The amount they have offered was what i was requesting back off them however with extra charges and interest since i put the claim in they now owe me nearly £700. Is this standard for them to do this at this stage??? Any advice on how to go about this would be grateful... cheers. jan

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