My daughter bought her first car from a dealer on 11/2/17.

Within a week she noticed the engine was smoking

she rang the garage and arranged to return it on 22/2/17 as it was still under warranty.

They told her they didn't have a courtesy car available

she had to make her own way from the garage to work and took 2 days holiday,

as to travel by bus would involve 2 buses and over a 3 hour commute.

As the car was still not fixed she then had to commute to work by bus.

On 2/3/17 the garage returned the car but as soon as she switched the engine on it was smoking worse than before.

She rang the garage immediately and had to drive the car back to the garage, a distance of 21 miles.

On this occasion she was given a courtesy car.

After another week she collected the car but exactly a week later she broke down on the motorway.

The police and fire brigade attended and they told her the car was minutes away from setting alight.

It was again taken to the garage,

this time they had it for almost 2 weeks.

She has had the car back for 4 weeks now

but last week it broke down again.

It was, again, towed back to the garage who said it was booked in for 8am the following day.

When she rang in the afternoon they told her they hadn't looked at it and wouldn't be looking at it now until Tuesday next week and they didn't have a courtesy available.

She has been told they initially replaced a fuel injector and on the second occasion a rocker cover.

When the car broke down on the motorway the injector was leaking.

Although the garage are yet to have a look at it this time the AA engineers report indicates that the fuel pressure is too low so it would seem it is still related to the original fault.

She is at the point now where she has lost all confidence in the car and the garage and would just like to cut her losses, get her money back and find another car elsewhere.

Can anyone please advise me what, if anything, she can do?

Thanks

yes under CRA she can demand all her moneyback as she reported the initial problem within 14 days.

how did she pay them

Thank you, that's good to know.

She paid by Visa Debit card.

well if CRA doesn't work [and it should there is NO GET OUT]

as it was reported within 14 days [need no reason]

and the next timelimit is 30days with a fault reason

you can use chargeback as a bottom safety rope

I'll read though CRA, never heard of chargeback but I'll look into that too.

Thank you

Just an update. The garage have given a full refund. Thanks for your help.

hey great news

dx

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