Marc Gander - The Consumer Survival Handbook


A 220 page introduction to all things consumer related by our own BankFodder.

Includes energy companies, mobile phone providers, retailers, banks, insurance companies,debt collection agencies, reclaim companies, secondhand car sellers, cowboy garages, cowboy builders and all the rest who put their own profits before you.

£6.99



Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

£19.99 + £1.50 (P&P)


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  1. #1

    Default RBS SAR reply asking for more info HELP

    Hi all, I have recently sent out SAR to RBSicon please see my letter below, then the reply from RBS, what a joke, how can they delay my SAR like this?? I know they can ask for proof of identity, any suggestions what I should do / template reply letter.Do I comply and send back what they are asking for? I have some / most of the information they are asking for.

    PPIicon Customer Concerns Team,
    Royal Bank of Scotland Group,
    5th Floor,
    Hardman Boulevard,
    Manchester M3

    Date 20 FEB 2013

    Dear Sir/Madam

    Please send me all data that your company holds relating to my entire account history.
    EXCLUDING ACCOUNT NUMBER XXXXXXXXXXXX ( THIS IS MY BUSINESS ACCOUNT)
    Previous address other than above, if there is specific information which you require in order to satisfy yourself as to my identity, please let me know by return.
    XXXXXXXXXXXXXXX, DO NOT SEND ANY
    XXXXXXXXXXXXXXXXXXXX CORRESPONDANCE
    XXXXXXXXXXXX TO THIS ADDRESS
    Please include details of all transactions, and a copy of the original contract by which this account is/was governed at the time it was opened including all amendments made to the contract terms since opening the account.

    I would also like a schedule of all charges & interest applied to my account(s) including details of any instances that required manual intervention. If you are unable to provide this specific information, copy statements will suffice.

    All data, including data held on a microfiche must be provided within a reasonable timescale, a maximum of 40 days.

    In light of all the recent publicity regards the reclaiming of bank charges, some Banks appear to now only be providing a breakdown of charges in response to all and any Data requests. For the avoidance of doubt I do actually require all information held by yourselves.

    It seems a lot of banks are also wrongly interpreting the Data Protection Act (DPA) 1998 as a requirement to only disclose six years worth of personal dataicon, and this is also wholly wrong. The DPA clearly states that all information held must be disclosed and it has no correlation to the limitation acticon 1980 at all. If you no longer hold data beyond 6 years however, I would like a signed declaration from your data controller and a copy of all documents pertaining to its proper disposal.

    Whilst not exhaustive and for the avoidance of doubt I shall list what I require:

    * Full copies of all contracts that exist between myself and your organisation; including copies of any documents you hold in support of same.
    * Copies of all statements relating to the above accounts.
    * Copies of all correspondence, including all letters, faxes, emails and memos sent and received between ourselves, and any other third party in relation to any of the above accounts.
    * Copies of any telephone recordings and/or transcripts of these recordings as well as any logs or journals that relate to them.
    * Copies of all documents which include any of my personal information including copies of any contracts or invoices, emails or computer records containing my personal information, or any records which pertain to this information.
    * Full details and copies of any documents upon which you relied when you have provided my personal or financial information to any individual, organisation or third party.
    * Full copies or transcripts of any computer logs or database records kept in relation to myself or in relation to my financial or personal information.
    *Details of all systems you currently have in place to ensure my personal or financial information is kept securely, including details of those officers who currently have control of same, and at the time it was held or provided to a third party.
    * Where any previous information or records held have been deleted or disposed of, the methods used to do so, including dates, reason for deletion, certificates or references confirming details of destruction. Where you are unable to provide such certificates, please provide a declaration, signed by an authorised officer of your company, confirming the dates and methods of destruction of this data.

    I enclose the statutory maximum fee of 10. Furthermore, if I discover that you have levied disproportionate penalties or charges which are invalid under the Unfair termsicon in Consumer Contracts Regulations against me, then I shall be reclaiming them together with any interest charges which you have levied on them.

    You have 40 days to comply with this request.

    If you fail to comply fully I shall enter a formal complaint with the Information Commissioners Office / FSA which could result in a fine and prosecution.


    Yours faithfully,
    ME


    Dear xxx

    Thank you for your recent Subject Access Request, forwarded to us form our Chief Operating Office, who are dealing with any bank account or loan requests.
    With regard to your credit card request, despite our efforts, we have been unable to trace a credit card in your name.
    To assist us in tracing your account, please provide us with your credit card number if possible, or advise us of an approximate date/year of when the account was opened/closed. It will also assist us if you can provide us with any previous addresses and postcodes, and confirm exactly how your name would have appeared on your credit card statements.
    We cannot guarantee that upon receipt of the additional information, we will be able to trace your account as it may have been closed for a longer period than our records are retained.
    If we are successful in tracing your account, we would require either three months original bank statements or an original utility bill, dated within the last six months, showing your current address. We are unable to accept credit cards statements, mobile phone bills or copy documents.
    If your are unable to supply us with any further details which may assist us in tracing your account, please resubmit your request enclosing necessary proof of address documents. all original certified documents will be returned.
    If you did not hold a credit card account with us, please disregard this letter.
    I trust this letter clarifies our position, thank you for your kind co-operation.
    Your sincerely
    Sally Ellis
    Customer Advisor
    Customer Management

    Any help / response or experience regarding this kind of reply top a SAR would be welcome, thanks for your help and I hope this threat helps others any help I can give just ask
    Thanks all
    STUARTPPI


  2. #2

    Default Re: RBS SAR reply asking for more info HELP

    No replies?? I guess I will provide information as requested then and see what the outcome is?


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