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    • the claimant in their WS can refer to whatever previous CC judgements they like, as we do in our WS's, but CC judgements do not set a legal precedence. however, they do often refer to judgements like Bevis, those cases do created a precedence as they were court of appeal rulings. as for if the defendant, prior to the raising of a claim, dobbed themselves in as the driver in writing during any appeal to the PPC, i don't think we've seen one case whereby the claimant referred to such in their WS.. ?? but they certainly typically include said appeal letters in their exhibits. i certainly dont think it's a good idea to 'remind' them of such at the defence stage, even if the defendant did admit such in a written appeal. i would further go as far to say, that could be even more damaging to the whole case than a judge admonishing a defendant for not appealing to the PPC in the 1st place. it sort of blows the defendant out the water before the judge reads anything else. dx  
    • Hi LFI, Your knowledge in this area is greater than I could possibly hope to have and as such I appreciate your feedback. I'm not sure that I agree the reason why a barrister would say that, only to get new customers, I'm sure he must have had professional experience in this area that qualifies him to make that point. 🙂 In your point 1 you mention: 1] there is a real danger that some part of the appeal will point out that the person appealing [the keeper ] is also the driver. I understand the point you are making but I was referring to when the keeper is also the driver and admits it later and only in this circumstance, but I understand what you are saying. I take on board the issues you raise in point 2. Is it possible that a PPC (claimant) could refer back to the case above as proof that the motorist should have appealed, like they refer back to other cases? Thanks once again for the feedback.
    • Well barristers would say that in the hope that motorists would go to them for advice -obviously paid advice.  The problem with appealing is at least twofold. 1] there is a real danger that some part of the appeal will point out that the person appealing [the keeper ] is also the driver.  And in a lot of cases the last thing the keeper wants when they are also the driver is that the parking company knows that. It makes it so much easier for them as the majority  of Judges do not accept that the keeper and the driver are the same person for obvious reasons. Often they are not the same person especially when it is a family car where the husband, wife and children are all insured to drive the same car. On top of that  just about every person who has a valid insurance policy is able to drive another person's vehicle. So there are many possibilities and it should be up to the parking company to prove it to some extent.  Most parking company's do not accept appeals under virtually any circumstances. But insist that you carry on and appeal to their so called impartial jury who are often anything but impartial. By turning down that second appeal, many motorists pay up because they don't know enough about PoFA to argue with those decisions which brings us to the second problem. 2] the major parking companies are mostly unscrupulous, lying cheating scrotes. So when you appeal and your reasons look as if they would have merit in Court, they then go about  concocting a Witness Statement to debunk that challenge. We feel that by leaving what we think are the strongest arguments to our Member's Witness Statements, it leaves insufficient time to be thwarted with their lies etc. And when the motorists defence is good enough to win, it should win regardless of when it is first produced.   
    • S13 (2)The creditor may not exercise the right under paragraph 4 to recover from the keeper any unpaid parking charges specified in the notice to keeper if, within the period of 28 days beginning with the day after that on which that notice was given, the creditor is given— (a)a statement signed by or on behalf of the vehicle-hire firm to the effect that at the material time the vehicle was hired to a named person under a hire agreement; (b)a copy of the hire agreement; and (c)a copy of a statement of liability signed by the hirer under that hire agreement. As  Arval has complied with the above they cannot be pursued by EC----- ------------------------------------------------------------------------------------------------------------------------------------------------------------------- S14 [1]   the creditor may recover those charges (so far as they remain unpaid) from the hirer. (2)The conditions are that— (a)the creditor has within the relevant period given the hirer a notice in accordance with sub-paragraph (5) (a “notice to hirer”), together with a copy of the documents mentioned in paragraph 13(2) and the notice to keeper; (b)a period of 21 days beginning with the day on which the notice to hirer was given has elapsed;  As ECP did not send copies of the documents to your company and they have given 28 days instead of 21 days they have failed to comply with  the Act so you and your Company are absolved from paying. That is not to say that they won't continue asking to be paid as they do not have the faintest idea how PoFA works. 
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Sofology Issues - Poor Quality Leather


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i have recently purchased 2 sofas from Sofology.

. I ordered and paid in full in July with a 14 week delivery.

 

My new sofas were delivered on 6th October.

Before they were a week old all the leather on the seats is sagging and looks as though it's a few years old.

 

I have been in touch with the company and they sent someone out

but they say there is nothing wrong with it and they will not do anything about it.

 

. they were over £1400 and paid for by credit card.

Anyone else had this problem and any tips to get this resolved.

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Thank you for registering. With your issue, if you've paid by Credit card, you do have a leg to stand on with Section 75 under credit card regs.

You also have PLENTY of cover under the Consumer Rights Act 2015

 

Section 75 -CCA

http://www.legislation.gov.uk/ukpga/1974/39/section/75

 

CR Act -

http://www.consumeractiongroup.co.uk/forum/forumdisplay.php?439-Goods-ss.3-32

 

Lemme flag down the other site team members. They will have more knowledge in depth with Sect 75 etc

Edited by Andyorch
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yes certainly a section 75 credit card issue

 

within 14 days you can cancel regardless to any issue.

 

within 30days you cancel if the item is not upto standard.

 

both are in the CRA section.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hi Domrep,

 

You should see Sections 9 to 12 of the CRA 2015 - http://www.consumeractiongroup.co.uk/forum/forumdisplay.php?439-Goods-ss.3-32

 

Good quality photos may help and Sofology are in the Furniture Ombudsman scheme if the seller fails to replace or refund.

 

You need to be aware that your complaint using s75 CCA 1974 will involve your card provider raising your complaint with the retailer's bank, who will in turn seek input from the retailer. Your bank will not automatically seek a refund on your behalf at this stage.

 

:-)

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Hi, You have 30 days to reject the sofas and get all of your money back if they are faulty. After that time the seller has the opportunity to do one repair and if that fails, you can then get your money back.

I have seen this on occasion where the manufacturer has stuffed the cushions with a plastic type filling that sags.

 

I have to say that I don't trust the furniture ombudsman as they are funded by the retailer. I have seen cases where the inspector has said one thing to the customer and another thing to the retailer.

 

If you are going to reject them, I would do it now and in writing, sent to both the store and the head office (to cover all bases) and send them by Signed For Delivery

 

http://www.consumeractiongroup.co.uk/forum/forumdisplay.php?440-The-Consumer-Rights-Act-2015

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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section 75 has no real time limit FYI:

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hi can someone help re sofology.

 

 

They have sent someone one out to look at the sofa

their report says there is no fault with the furniture.

 

 

Sofology will not do anything apart from take it back but refund me less 30% because in their opinion there is no fault.

 

 

They also say that I cannot reject the furniture within 30 days under the consumer rights act 2015 because the person they have sent out says there is nothing wrong with it.

 

 

Can anyone advise what my next step would be.

 

 

They are going to outline their position by email.

I have contacted my credit company but the say that will go to them at the same dept

 

This is what she has sent me

 

Thank you for contacting us recently.

 

Following our conversation today as advised we have sent a service manager out to your property who has assessed your furniture.

Therefore we cannot do your beautiful piece of furniture the injustice of declaring a fault.

 

As discussed the consumer rights act you are outlining does not apply in this situation due to there being no faults found.

However it is not our intention to leave you with furniture you are unhappy with.

 

We can offer to refund the order and collect the furniture although this would come with a heavy heart. As advised the cancellation would be chargeable of 30%.

 

Once again I would like to apologise for the way you feel and thank you for your time.

 

I look forward to hearing from you soon.

 

Kind Regards,

 

Megan Rostron

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OOO Sofology do my head in...

 

Right this will be fun... So youve had the furniture less than 30 days, and that falls well within the CRA 2015 timescales.

Can you repost up the pictures here of the sagging etc?

 

Granted Furniture wont always look pristine but there is a certain expectation they will last longer than what is now less than 25 days :/

And no they wont. Section 75 the CC Company will fully reimburse you by law and there you can raise a dispute with the CC company and they will deal with their merchant etc to reclaim funds.

 

Alternatively you have a choice of legal action. And this is the clincher... I suspect they will back down and actually do something about it if you get serious.

What i find interesting is that the Rep from Sofo hasnt been onto your thread. FWIW could you confirm that you havent done anything with the Sofa such as use it out of ordinary context EG Dog Chewing Cushions? etc

 

We could do with some help from you.

 

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FWIW if the consumer sees that their is a fault with the furniture and the company does not see a fault then law would override any company policy.

Your rights do not get quashed by company policy because there is law in place to assist both business and consumer.

 

Please post photos and ill have a look and get some more knowledgeable people in to help.

 

We could do with some help from you.

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

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Receptaculum Ignis

 

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Are you on the phone or laptop / PC?

 

You cant on mobile.

 

On Lap / PC click "Go Advanced" and you can Attach photos. etc - Check the paper clip icon

 

Any issues let me know.

 

We could do with some help from you.

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

**Fko-Filee**

Receptaculum Ignis

 

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follow the upload

best from a PC

but take the photos with the ipad

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Here are some pics of the sofa that were taken after a week.

 

The picture of the grey sofa was taken in store yesterday after I sat on it.

 

This sofa has been in store for at least 4 months. this has only been used by myself and my husband. no pets or kids

 

image4.jpg

 

image1.jpg

 

image1 (3).jpg

 

image1 (1).jpg

 

IMG_1862.jpg

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Good. Also by looking at this i see what you mean. I am not a Furniture expert i am afraid.

However going back to full refund minus 30% - I dont think thats fair because you have not had good use out of this sofa...

 

If it was 3 or 4 months / 1 year etc I would understand but not so much here.

 

Also seeing CAB may be a very good idea. They can hopefully tailor some advice to you and get you some good help.

However, what did their person do when he came to look at the sofa?

 

We could do with some help from you.

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

**Fko-Filee**

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He took some pictures looked underneath to check the webbing and made a report. Obv hasn't put my concerns only that he thought it was fine which he would say. He was like one of the chuckle brothers never stopped for breath and obv wasn't listening to my concerns

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With any leather furniture you will expect little stretch but it seems from those images that the leather has done more than stretch. I would query that if there is nothing wrong, why has the other end of the sofa not suffered the same fate. I would also say that whatever they have used to pad the seat has moved. The webbing on the underside is just to add a bit of spring.

I don't believe the sofa was made to certain specifications where you choose how it would look and how long it is. I suspect they make all furniture to order which is why they have such a long lead time.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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