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    • the claimant in their WS can refer to whatever previous CC judgements they like, as we do in our WS's, but CC judgements do not set a legal precedence. however, they do often refer to judgements like Bevis, those cases do created a precedence as they were court of appeal rulings. as for if the defendant, prior to the raising of a claim, dobbed themselves in as the driver in writing during any appeal to the PPC, i don't think we've seen one case whereby the claimant referred to such in their WS.. ?? but they certainly typically include said appeal letters in their exhibits. i certainly dont think it's a good idea to 'remind' them of such at the defence stage, even if the defendant did admit such in a written appeal. i would further go as far to say, that could be even more damaging to the whole case than a judge admonishing a defendant for not appealing to the PPC in the 1st place. it sort of blows the defendant out the water before the judge reads anything else. dx  
    • Hi LFI, Your knowledge in this area is greater than I could possibly hope to have and as such I appreciate your feedback. I'm not sure that I agree the reason why a barrister would say that, only to get new customers, I'm sure he must have had professional experience in this area that qualifies him to make that point. 🙂 In your point 1 you mention: 1] there is a real danger that some part of the appeal will point out that the person appealing [the keeper ] is also the driver. I understand the point you are making but I was referring to when the keeper is also the driver and admits it later and only in this circumstance, but I understand what you are saying. I take on board the issues you raise in point 2. Is it possible that a PPC (claimant) could refer back to the case above as proof that the motorist should have appealed, like they refer back to other cases? Thanks once again for the feedback.
    • Well barristers would say that in the hope that motorists would go to them for advice -obviously paid advice.  The problem with appealing is at least twofold. 1] there is a real danger that some part of the appeal will point out that the person appealing [the keeper ] is also the driver.  And in a lot of cases the last thing the keeper wants when they are also the driver is that the parking company knows that. It makes it so much easier for them as the majority  of Judges do not accept that the keeper and the driver are the same person for obvious reasons. Often they are not the same person especially when it is a family car where the husband, wife and children are all insured to drive the same car. On top of that  just about every person who has a valid insurance policy is able to drive another person's vehicle. So there are many possibilities and it should be up to the parking company to prove it to some extent.  Most parking company's do not accept appeals under virtually any circumstances. But insist that you carry on and appeal to their so called impartial jury who are often anything but impartial. By turning down that second appeal, many motorists pay up because they don't know enough about PoFA to argue with those decisions which brings us to the second problem. 2] the major parking companies are mostly unscrupulous, lying cheating scrotes. So when you appeal and your reasons look as if they would have merit in Court, they then go about  concocting a Witness Statement to debunk that challenge. We feel that by leaving what we think are the strongest arguments to our Member's Witness Statements, it leaves insufficient time to be thwarted with their lies etc. And when the motorists defence is good enough to win, it should win regardless of when it is first produced.   
    • S13 (2)The creditor may not exercise the right under paragraph 4 to recover from the keeper any unpaid parking charges specified in the notice to keeper if, within the period of 28 days beginning with the day after that on which that notice was given, the creditor is given— (a)a statement signed by or on behalf of the vehicle-hire firm to the effect that at the material time the vehicle was hired to a named person under a hire agreement; (b)a copy of the hire agreement; and (c)a copy of a statement of liability signed by the hirer under that hire agreement. As  Arval has complied with the above they cannot be pursued by EC----- ------------------------------------------------------------------------------------------------------------------------------------------------------------------- S14 [1]   the creditor may recover those charges (so far as they remain unpaid) from the hirer. (2)The conditions are that— (a)the creditor has within the relevant period given the hirer a notice in accordance with sub-paragraph (5) (a “notice to hirer”), together with a copy of the documents mentioned in paragraph 13(2) and the notice to keeper; (b)a period of 21 days beginning with the day on which the notice to hirer was given has elapsed;  As ECP did not send copies of the documents to your company and they have given 28 days instead of 21 days they have failed to comply with  the Act so you and your Company are absolved from paying. That is not to say that they won't continue asking to be paid as they do not have the faintest idea how PoFA works. 
    • Euro have got a lot wrong and have failed to comply with the Protection of Freedoms Act 2012 Schedule 4.  According to Section 13 after ECP have written to Arval they should then send a NTH to the Hirer  which they have done.This eliminates Arval from any further pursuit by ECP. When they wrote to your company they should have sent copies of everything that they asked Arval for. This is to prove that your company agree what happened on the day of the breach. If ECP then comply with the Act they are allowed to pursue the hirer. If they fail, to comply they cannot make the hirer pay. They can pursue until they are blue in the face but the Hirer is not lawfully required to pay them and if it went to Court ECP would lose. Your company could say who was driving but the only person that can be pursued is the Hirer, there does not appear to be an extension for a driver to be pursued. Even if there was, because ECP have failed miserably to comply with the Act  they still have no chance of winning in Court. Here are the relevant Hire sections from the Act below.
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Tesco Direct order cancelled after payment taken ?


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I have fortunately not found myself in this position before and help would be much appreciated.

 

I placed an order with Tesco Direct ( a pre-order for windows 7 ) on 12th September and the funds were duly taken from my account on that day, since then I have had to cancel my debit card which I did yesterday ( 19th) I did not see any problem with this as I thought everything was in order until a phone call a couple of hours ago from Tescos.

 

I was advised that my order had been cancelled as they had been advised my debit card had been cancelled. I confirmed my debit card had been cancelled on the 19th but this was 7 days after I had made a purchase from them. I was told that as my card had been cancelled there was no choice but to cancel my order and I could no longer re-place my order as the price had now increased by nearly £100. I was advised by the guy that I spoke to that no discretion could be taken ( whatever he was talking about )

 

I thought that by Tesco taking my money we had entered into a contract:???:. My order was cancelled by them some 8 days after this contract was entered into... the reason being my debit card was cancelled yesterday, I pointed this out but was advised that as I had not recieved my goods they were entitled to do this :???:

 

Please can someone let me know where I stand as I am currently waiting for a supervisor to call me back and I would like to have the correct information. Has a contract been formed beween myself and Tesco and should I push further for them to fulfill my order that they have cancelled even though they are aware that my transaction was legitimate ?

 

The funny thing is I placed an order with tesco books on the 19th September I haven't received that yet but that order is ok !!

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Guest Old_andrew2018

Can you confirm that the money was actually taken from your account, IMHO most on-line retailers will debit your account on dispatch of the goods.

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Can you confirm that the money was actually taken from your account, IMHO most on-line retailers will debit your account on dispatch of the goods.

 

Yes Tescos most definately took the payment from my account the day the order was placed ( 12th ), they have had the money as they have refunded me ( 20th ) card cancelled 19th . Thanks

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  • 9 months later...

You are not the only one. I ordered a laptop from tesco direct on 12th july, they called me two days after saying exactly the same. That it was a mistake and I had to pay 100 pounds more. After explainng uk laws about online shopping they said they would send it. I called them on 17th july and they promised it would be delivered by yesterday. Still waiting. I just sent them an email to see what they say about this.

I am almost certain I will not see the laptop unless I pay 100 more. They will keep on telling me to wait for the dispatch until I cancel the order or pay.

Disgusting attitude!

I am joining the groups of people against tesco.

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Just got a reply to my email. They decided without my consent, to refund the money. We´ll see if at least that is true.

Can I do something productive against them? Any ideas?

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My circumstances were slighty different. ( cannot establish if your card was cancelled prior to dispatch or it was a misprice Tesco have just not honoured )

 

I had taken advantage of a special offer price which was a valid offer and not a misprice, the money was taken but the item was on pre-order so was not being dispatched immediately, the period from when I paid Tesco prior to dispatch I cancelled my card, Tesco .'. assumed it was a fraudulent transaction. I tried to expain that it wasn't however I was automatically refunded and told I could rebuy at the new increased price.

 

In the end I did get it sorted but this was due to the fact that is was a genuine offer ( not a misprice ) and Tesco's using it's vigilence believing my card had been stolen, they therefore agreed to resell at the original price once they fully established the circumstances and realising that it was not a fraudulent transaction.

 

I did check with consumer direct and apparently for online sales and according to Tesco's T&C's a contract is not formed until item is dispatched, the earmarking or taking of the funds does not constitute a contract in these circumstances.

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and even more news!

Tesco direct has called me to lie to me!!!!

they were saying that the reason why my order was cancelled is because the courier did not find the address and he gave me a call. Apparently, in this call, I told them I did not know anything about any tesco order. (Can this argument be any more ridiculous?)

Not only I did not get a call from them the day they claim to have called me, I do not have any call at all that day.

And unable to find the address? A lot of things I buy online are delivered to the same place with no problem whatsoever.

It´s outrageous.

The answer from tesco is of course, you need to place a new order (100 pounds more)

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and even more news!

Tesco direct has called me to lie to me!!!!

they were saying that the reason why my order was cancelled is because the courier did not find the address and he gave me a call. Apparently, in this call, I told them I did not know anything about any tesco order. (Can this argument be any more ridiculous?)

Not only I did not get a call from them the day they claim to have called me, I do not have any call at all that day.

And unable to find the address? A lot of things I buy online are delivered to the same place with no problem whatsoever.

It´s outrageous.

The answer from tesco is of course, you need to place a new order (100 pounds more)

 

Perhaps the courier misdialled ? and that is why you have not spoken to anyone and the person they did speak to was obviously not aware of any order iykwim.

 

I would email them setting out all the facts and deal with one person in order to get it sorted.

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