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    • further polished WS using above suggestions and also included couple of more modifications highlighted in orange are those ok to include?   Background   1.1  The Defendant received the Parking Charge Notice (PCN) on the 06th of January 2020 following the vehicle being parked at Arla Old Dairy, South Ruislip on the 05th of December 2019.   Unfair PCN   2.1  On 19th December 2023 the Defendant sent the Claimant's solicitors a CPR request.  As shown in Exhibit 1 (pages 7-13) sent by the solicitors the signage displayed in their evidence clearly shows a £60.00 parking charge notice (which will be reduced to £30 if paid within 14 days of issue).  2.2  Yet the PCN sent by the Claimant is for a £100.00 parking charge notice (reduced to £60 if paid within 30 days of issue).   2.3        The Claimant relies on signage to create a contract.  It is unlawful for the Claimant to write that the charge is £60 on their signs and then send demands for £100.    2.4        The unlawful £100 charge is also the basis for the Claimant's Particulars of Claim.  No Locus Standi  3.1  I do not believe a contract with the landowner, that is provided following the defendant’s CPR request, gives MET Parking Services a right to bring claims in their own name. Definition of “Relevant contract” from the Protection of Freedoms Act 2012, Schedule 4,  2 [1] means a contract Including a contract arising only when the vehicle was parked on the relevant land between the driver and a person who is-   (a) the owner or occupier of the land; or   (b) Authorised, under or by virtue of arrangements made by the owner or occupier of the land, to enter into a contract with the driver requiring the payment of parking charges in respect of the parking of the vehicle on the land. According to https://www.legislation.gov.uk/ukpga/2006/46/section/44   For a contract to be valid, it requires a director from each company to sign and then two independent witnesses must confirm those signatures.   3.2  The Defendant requested to see such a contract in the CPR request.  The fact that no contract has been produced with the witness signatures present means the contract has not been validly executed. Therefore, there can be no contract established between MET Parking Services and the motorist. Even if “Parking in Electric Bay” could form a contract (which it cannot), it is immaterial. There is no valid contract.  Illegal Conduct – No Contract Formed   4.1 At the time of writing, the Claimant has failed to provide the following, in response to the CPR request from myself.   4.2        The legal contract between the Claimant and the landowner (which in this case is Standard Life Investments UK) to provide evidence that there is an agreement in place with landowner with the necessary authority to issue parking charge notices and to pursue payment by means of litigation.   4.3 Proof of planning permission granted for signage etc under the Town and country Planning Act 1990. Lack of planning permission is a criminal offence under this Act and no contract can be formed where criminality is involved.   4.4        I also do not believe the claimant possesses these documents.   No Keeper Liability   5.1        The defendant was not the driver at the time and date mentioned in the PCN and the claimant has not established keeper liability under schedule 4 of the PoFA 2012. In this matter, the defendant puts it to the claimant to produce strict proof as to who was driving at the time.   5.2 The claimant in their Notice To Keeper also failed to comply with PoFA 2012 Schedule 4 section 9[2][f] while mentioning “the right to recover from the keeper so much of that parking charge as remains unpaid” where they did not include statement “(if all the applicable conditions under this Schedule are met)”.     5.3         The claimant did not mention parking period, times on the photographs are separate from the PCN and in any case are that arrival and departure times not the parking period since their times include driving to and from the parking space as a minimum and can include extra time to allow pedestrians and other vehicles to pass in front.    Protection of Freedoms Act 2012   The notice must -   (a) specify the vehicle, the relevant land on which it was parked and the period of parking to which the notice relates;  22. In the persuasive judgement K4GF167G - Premier Park Ltd v Mr Mathur - Horsham County Court – 5 January 2024 it was on this very point that the judge dismissed this claim.  5.4  A the PCN does not comply with the Act the Defendant as keeper is not liable.  No Breach of Contract   6.1       No breach of contract occurred because the PCN and contract provided as part of the defendant’s CPR request shows different post code, PCN shows HA4 0EY while contract shows HA4 0FY. According to PCN defendant parked on HA4 0EY which does not appear to be subject to the postcode covered by the contract.  6.2         The entrance sign does not mention anything about there being other terms inside the car park so does not offer a contract which makes it only an offer to treat,  Interest  7.1  It is unreasonable for the Claimant to delay litigation for  Double Recovery   7.2  The claim is littered with made-up charges.  7.3  As noted above, the Claimant's signs state a £60 charge yet their PCN is for £100.  7.4  As well as the £100 parking charge, the Claimant seeks recovery of an additional £70.  This is simply a poor attempt to circumvent the legal costs cap at small claims.  7.5 Since 2019, many County Courts have considered claims in excess of £100 to be an abuse of process leading to them being struck out ab initio. An example, in the Caernarfon Court in VCS v Davies, case No. FTQZ4W28 on 4th September 2019, District Judge Jones-Evans stated “Upon it being recorded that District Judge Jones- Evans has over a very significant period of time warned advocates (...) in many cases of this nature before this court that their claim for £60 is unenforceable in law and is an abuse of process and is nothing more than a poor attempt to go behind the decision of the Supreme Court v Beavis which inter alia decided that a figure of £160 as a global sum claimed in this case would be a penalty and not a genuine pre-estimate of loss and therefore unenforceable in law and if the practice continued, he would treat all cases as a claim for £160 and therefore a penalty and unenforceable in law it is hereby declared (…) the claim is struck out and declared to be wholly without merit and an abuse of process.”  7.6 In Claim Nos. F0DP806M and F0DP201T, District Judge Taylor echoed earlier General Judgment or Orders of District Judge Grand, stating ''It is ordered that the claim is struck out as an abuse of process. The claim contains a substantial charge additional to the parking charge which it is alleged the Defendant contracted to pay. This additional charge is not recoverabl15e under the Protection of Freedoms Act 2012, Schedule 4 nor with reference to the judgment in Parking Eye v Beavis. It is an abuse of process from the Claimant to issue a knowingly inflated claim for an additional sum which it is not entitled to recover. This order has been made by the court of its own initiative without a hearing pursuant to CPR Rule 3.3(4)) of the Civil Procedure Rules 1998...''  7.7 In the persuasive case of G4QZ465V - Excel Parking Services Ltd v Wilkinson – Bradford County Court -2 July 2020 (Exhibit 4) the judge had decided that Excel had won. However, due to Excel adding on the £60 the Judge dismissed the case.  7.8        The addition of costs not previously specified on signage are also in breach of the Consumer Rights Act 2015, Schedule 2, specifically paras 6, 10 and 14.   7.9        It is the Defendant’s position that the Claimant in this case has knowingly submitted inflated costs and thus the entire claim should be similarly struck out in accordance with Civil Procedure Rule 3.3(4).   In Conclusion   8.1        I invite the court to dismiss the claim.  Statement of Truth  I believe that the facts stated in this witness statement are true. I understand that proceedings for contempt of court may be brought against anyone who makes, or causes to be made, a false statement in a document verified by a statement of truth without an honest belief in its truth.   
    • Well the difference is that in all our other cases It was Kev who was trying to entrap the motorist so sticking two fingers up to him and daring him to try court was from a position of strength. In your case, sorry, you made a mistake so you're not in the position of strength.  I've looked on Google Maps and the signs are few & far between as per Kev's MO, but there is an entrance sign saying "Pay & Display" (and you've admitted in writing that you knew you had to pay) and the signs by the payment machines do say "Sea View Car Park" (and you've admitted in writing you paid the wrong car park ... and maybe outed yourself as the driver). Something I missed in my previous post is that the LoC is only for one ticket, not two. Sorry, but it's impossible to definitively advise what to so. Personally I'd probably gamble on Kev being a serial bottler of court and reply with a snotty letter ridiculing the signage (given you mentioned the signage in your appeal) - but it is a gamble.  
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

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Advice needed please! **SORTED**


Broke
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Last month my laptop fell down our back stone steps:(

Basically i tripped on the PVC door lip and grabbed the railings to save myself from falling down 13 yorkshire stone steps thus letting go of the laptop.

I took it to pcworld to have it fixed under my PC performance plan.

2 weeks later i phoned them again as i hadn't heard anything and was told that the machine was almost ready it was just waiting for a new part.

1 week later i had a call from the store to say it wasn't going to be repaired as they didn't believe the damage was accidental!

I have collected the laptop and have the right to appeal but does anyone know what i should put?

I have taken photos of the back steps and my friend said she would give a witness statement as she was the one who "caught" me as i fell.

I really need the laptop sorting out as the screen is smashed and all the case is damaged on the right hand side.

Many thanks,

Sue

Claiming £1537 from the HALIFAX

Interest £190.96

TOTAL: £1727.96

Claim submitted to the Halifax County Court.

Deemed served 04/08/2006.

(Yes i am a HALIFAX resident!:) )

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Maybe you should ask them how the damage did occur and ask them in what quantity the person who made the decision is qualified to do so.

 

If they believe to have been caused by some other method than your description, I would assume they have evidence of some description. ie, evidence of liquid ingest, foreign bodies or some impact mark that is inconsistent with your description of events.

 

It might be something as simple as their description says dropped down stairs. Most people would assume this to be internal stairs made of wood and they have found traces of granite/limestone/whatever else you might find in a garden but not in a house.

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What they "believe" or don't "believe" is irrelevant, I'm afraid. It's what they can prove or not.

 

There seems to be a growing trend to push consumers into buying a all-bells-and-whistle, covers everything policies, only to then push the boundaries of what defines accidental. :-x

 

I would get back to them stating that you want them to tell you precisely what they mean by "they don't believe that damage was accidental", as it seems to me they are accusing you of wilfully damaging the laptop, which in turns means accusing you of attempting to defraud the company! I would also tell them that unless they have proof that it was NOT accidental, they have no grounds to refuse to fulfill their part of the contract for which you paid, and you expect them to carry out the repairs as per their contractual obligation. As Spikeachu says, also make sure you get the qualifications of the person who has made that decision.

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Keep hounding "Coverplan" (pc performance) you are entitled to at least a copy of the engineers report........ but dont let it rest at all.. Stores wont do anything in regards to this hound Pc performance & Pc world customer services in Sheffield, -----> Get it escalated to Keith Jones complaint team that he has set up which is most powerful in dsgi -- 99% of time they override any decision made and go for good customer service every time. Hope this helps!!

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Thankyou all so very much!

Your information is much appreciated indeed.

 

Does anyone know what i should put in my appeal letter or have a rough outline please?

 

I have taken 3 photos that show the exterior steps which the laptop fell down

The engineers report just says that the laptop had a massive impact on the right hand side but doesnt say exactly why they believe it was caused by malicious damage and not accidental

 

Many thanks,

Sue

Claiming £1537 from the HALIFAX

Interest £190.96

TOTAL: £1727.96

Claim submitted to the Halifax County Court.

Deemed served 04/08/2006.

(Yes i am a HALIFAX resident!:) )

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You don't have to "appeal", you have to stand up and put THEM on the defensive. Bloody cheek of them giving you the right to appeal. :-x

 

Ok, here goes:

 

Dear Sir/Madam,

 

(Outline what has happened, dates, names, facts)

Under coverplan, I am covered for (look at your plan for exact terms and copy them here), and I am disgusted that (name) has seen fit to state that the damage was not accidental, thereby effectively calling me a liar and accusing me of attempting to defraud your company. I do not take kindly to such accusations, and I do not appreciate being denied the cover for which I have been paying (x amount).

 

I expect your company to either comply with the terms of the cover I have been paying for, or be prepared to supply proof that the damage was not accidental, complete with the name and qualifications of the person who is alleging that the damage is malicious.

 

Please respond within 7 days.

 

Yours, etc...

 

(Copy to Head Office/Customer Services)

 

Tweak to your purpose.

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Many thanks,

I have sent it off today & will keep you posted!

Sue :)

Claiming £1537 from the HALIFAX

Interest £190.96

TOTAL: £1727.96

Claim submitted to the Halifax County Court.

Deemed served 04/08/2006.

(Yes i am a HALIFAX resident!:) )

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  • 2 weeks later...

Within exactly 7 days of posting the letter i recieved £490 in vouchers to go and buy a new laptop!

I am really pleased and would like to thank everyone for their help :)

Sue

Claiming £1537 from the HALIFAX

Interest £190.96

TOTAL: £1727.96

Claim submitted to the Halifax County Court.

Deemed served 04/08/2006.

(Yes i am a HALIFAX resident!:) )

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  • 2 weeks later...

great one. dealt within 7 days and brand new laptop.

 

could anyone ever see zit face steve instore doing the same for customer service. i think not.

 

unless its an ink cartridge or something you 100% know can be dealt with them isntore dont bother.

 

i call the relevant department. namely the techguys for repairs. and if that fails then the customer service team.

 

and it works, broke got vouchers for a new laptop. with current dsgi prices i see online i could easily buy a intel core 2 duo with 120gb HD and 2GB ram for £450 so i presume your new purchase is better then original??

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Yep the new laptop is a Core Duo 2 FS Amilo with a 19in screen!

Blinking wicked laptop but i didn't take out the store insurance this time!

Claiming £1537 from the HALIFAX

Interest £190.96

TOTAL: £1727.96

Claim submitted to the Halifax County Court.

Deemed served 04/08/2006.

(Yes i am a HALIFAX resident!:) )

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Within exactly 7 days of posting the letter i recieved £490 in vouchers to go and buy a new laptop!

I am really pleased and would like to thank everyone for their help :)

Sue

 

Woo-hoo! GREAT news! :-D

 

great one. dealt within 7 days and brand new laptop.

 

could anyone ever see zit face steve instore doing the same for customer service. i think not.

 

unless its an ink cartridge or something you 100% know can be dealt with them isntore dont bother.

 

i call the relevant department. namely the techguys for repairs. and if that fails then the customer service team.

 

and it works, broke got vouchers for a new laptop. with current dsgi prices i see online i could easily buy a intel core 2 duo with 120gb HD and 2GB ram for £450 so i presume your new purchase is better then original??

 

No, Sir.

 

It worked because Broke sent a stinking letter, showing them that he/she (sorry, Broke, I don't know which!) knew their rights and weren't going to get fobbed off, and made them take notice. Broke got the service he/she had PAID FOR and it has nothing to do with your "Head Office/tech guys works better than in-store" theory. :mad:

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i love your tactics.

 

damage is damage. accidents do happen but instead of you asking to show the store/engineers photo's of the steps or offering them to come around to the house to view the location of accident. you use attitude to call them liars and use bully tactics to say that they are accusing the buyer of defrauding the company.

 

serious vendetta you have.

 

i guess your not the polite customer are you. guess you never have a peaceful conversation.

your advice is simple to argue and threaten and accuse your way to results.

may i suggest you just be honest with youself and put this as your mission statement.

 

"argue and threaten, to get your way"

 

personally you may not realise that if you argue and threaten staff accusing them of things. they can ban you from the store. i would try a softer approach otherwise if everyone tried your harsh approach this website will be "how-to-be-banned-from-every-shop-in-town.com"

 

advice is open. more then one avenue. more then one option. more then one result.

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i love your tactics.

 

damage is damage. accidents do happen but instead of you asking to show the store/engineers photo's of the steps or offering them to come around to the house to view the location of accident. you use attitude to call them liars and use bully tactics to say that they are accusing the buyer of defrauding the company.

 

serious vendetta you have.

 

i guess your not the polite customer are you. guess you never have a peaceful conversation.

your advice is simple to argue and threaten and accuse your way to results.

may i suggest you just be honest with youself and put this as your mission statement.

 

"argue and threaten, to get your way"

 

personally you may not realise that if you argue and threaten staff accusing them of things. they can ban you from the store. i would try a softer approach otherwise if everyone tried your harsh approach this website will be "how-to-be-banned-from-every-shop-in-town.com"

 

advice is open. more then one avenue. more then one option. more then one result.

 

Ermm... excuse me!

I am a very nice and polite consumer who always treats people with the respect they deserve! How dare you sugest otherwise!:mad:

What you are really saying then is that because PC World decided TO CALL ME A LIAR & refuse me the cover that i had paid £9.99 a month for 18 months then thats ok i should just say " ok mate,thanks for taking my money and ripping me off"

You seem to forget that PCW were the ones who treated me like crap not the other way around.They simply pulled their socks up when they realised i was serious about getting what was mine rightfully anyway!

For your information i did send photographic evidence and invite them to come around so don't jump to conclusions.

Claiming £1537 from the HALIFAX

Interest £190.96

TOTAL: £1727.96

Claim submitted to the Halifax County Court.

Deemed served 04/08/2006.

(Yes i am a HALIFAX resident!:) )

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Fred is under the impression that the only way to assert your rights is by threatening and bullying. That shows some people skills, huh. :razz:

 

Broke, I think that his post was meant as an attack on me, not you. (although you are obviously guilty by extension for using my advice and getting appropriate remedy from it! :lol:)

 

I have advised on my own thread where he has also been trying to get a rise that the best thing to do is to ignore him. I can only advise you to do the same here. ;-) If he carries on and goes over the top with the insults, however, feel free to hit the report.gif button and we'll intervene. ;-)

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