Keep hounding "Coverplan" (pc performance) you are entitled to at least a copy of the engineers report........ but dont let it rest at all.. Stores wont do anything in regards to this hound Pc performance & Pc world customer services in Sheffield, -----> Get it escalated to Keith Jones complaint team that he has set up which is most powerful in dsgi -- 99% of time they override any decision made and go for good customer service every time. Hope this helps!!

No issue with Problems openly at all.... Feel free !!! i will answer any question openly and honest ---> i left

**^^^^^ 2 drives & norton ghost work a treat

Dont lose your temper-- as soon as you do they get defensive & wont deal with you. Remember the staff working the customer service desk are people too... Give them facts-- dates, issues etc.. -- start being vague you'll get nothing. present them with facts & they have to deal with it. Dont start bitchin to other customers in the queue because as much as they agree to your face they (customers) bitch about you as soon as youve gone!! FACT Be pleasent to managers they ll go out of there way to help you if you are from the off..!!!!! If you deal with a dutymanager and you dont get the answers you like ask for the store managers name and return when hes in next (MONDAY) without fail. Pc world staff & managers are a very close team and always back each other up. If a staff memeber runs to manager saying your being an idoit and shouting and making a scene they come prepared for war. FACT!! Makes it 10 times more difficult to get help. They can & will call security guard over to remove you from store for threatening behavior. (which could be classed as raising your voice) standard procedure. As an ex employee of dsgi I dealt with complaints on a day to day basis. I have moved onto pastures new (Comet) lol --- but these will help you get more from your visit from PC world customer service desk.. I worked there for 3 years my knowledge of Pc world is vast. Please feel free to email me for help or NO BULL**** ANSWERS to questions about Pc world issues!!!! I know every procedure in the store so ask me im a nice guy !!!!!:p:p

Your wasting your time going into the store for this... Try and send a letter to there head office but most claims are thrown out anywayz on the grounds of misuse, damage, customer based software cockups... be warned...

what about the rest of it ..... Seems you picked the best bits!!!! Please inform fully if your gonna post something like this not half the information so people go in with half an argument.. lol nice try though

There are only about 12 stores in the whole chain who are proper qualified Pc engineers rest are just ex sales staff.

ALL Laptops/PC's booked into Pc world recieve a Service docket which you must sign before they take the product from you. The print near your signature basically reads: Any data lost whilst in care of us IS YOUR RESPONSIBILITY. Which is common sense i have all music, photos, films, etc. backed up on 2 massive drives as does most people with half a brain.

Ok Cracks with Laptop screens...... A situation that has to be handled carefully.... What happens: Customers return to the store explaining that the screen has cracked. You can stand there and argue with the manager/ saes advisor but that wont get you anywhere! All you have to do is send it the Tech guys/manufacturer explaining that you think it is a manufacter fault, they get a tech rep from *eg... sony and they examine laptop at tech guys and make a descion 90% it usually is a fault. be patient!!! ringing up everyday will get you NO WHERE

^^^ dunno why thats happend:confused:

If you go to [edited]they supply some re con machines....... at discounted prices. In store they do not supply them so they dont have to honor prices because its not a stock item. The sales staff use [edited] to get discount for the customers becuase alot of the time the website is cheaper than the store so its an easy way to match prices etc... They use the collect @ store system. sounds like the sales advisor has seen your machine cheaper and not read the (re-con) bit of the title, its any easy mistake to make, but im sure if it was a NON RE CON item they could of honored the price because they stock the item. As to the manager laughing obviously he needs retraining in customer service or report him to the GENERAL STORE MANAGER

They are not doing anything illegal they are just following the manufacturer's guarantee procedure on there computers..... Product: *28 days or less you are entitled to a refund/exchange *After 28 days - 12months - Guarantee work carried out on behalf of manufacturers by Tech guys--->>( you need to book it in with them) *During the 12 month Guarantee period if the machine develops a fault, contact Tech guys ASAP and report fault. As soon as machine is collected from you by courier your 28 day repair or exchange period starts. If the Original fault is not repaired in the 28 day period you are entitled to a new machine. The stores need a reference number from Techguys authorizing the 28 day exchange or they wont do it... (Theres no magic managers discretion) It affects there bonus's so they WILL NOT EXCHANGE UNDER ANY CIRCUMSTANCE. i KNOW I used to be A MANAGER THERE.