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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Cabot and Ruthridge help for a newbie to this site


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On top of Seahorses good advice I would recommend your brother gets a copy of his credit reference agency reports they cost £2 (from experian, equifax and call credit)

 

If he has moved addresses within last 6 years he should show them the previous addresses so they are certain to send correct reports relating to your brother.

 

As you'll be aware this will allow your brother to see exactly what is going on and who is writing data about him etc.. - he can then get irrelevant stuff removed etc..

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http://www.consumeractiongroup.co.uk/forum/general-debt/20758-creditors-dcas-letter-templates.html you need letter N on list it is £1 and do remember to send recorded delivery so you have proof of delivery

 

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/516-1-data-protection-act.html SAR Letter is in here costs £10 also send recorded delivery

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Seems like we are seeing new templates? She writes like Patrick Hill - perhaps they share same offices and he is helping her out?

 

the 8 week thing never means a thing to them - Patrick Hill gave us this twaddle way back in March - we still never heard what his follow up findings were.

 

Just keep giving them rope - and the inevitable will happen. Use all this stuff to build your case against them.

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I'm beginnining to think the whole scanario can be condensed like this...

 

CCA Cabot Europe, and S.A.R - (Subject Access Request) OC.

No CCA, (or unenforcable) so complain.

Wait out 8 weeks, or final response from Cabot.

Complain to FOS, OFT, TS etc

Send s10 notice.

Wait 3 weeks.

Complain to Information Commissioners Office.

Take Cabot to court.

Celebrate.

 

Having wasted my time in several months worth of communication with them, I now don't see any point in trying to negotiate or get them to see sense. They will just never admit they are in the wrong.

 

 

This sounds like the best plan to me!!

 

Cabot's have been quite comfortable in attampts to throw us all off scent with their irrelevant excuses about LoP and other excuses they cooked up. Seems no matter how reasonable we are in our communications with them - they simply won't give answers.

 

The only way to deal with them is with an N1 claim and make them answer in court. Let them waste their money on solicitors bills for their defence.

 

Personally - I have no intentions of trying to negotiate further with this company - life is too short to put up with this Cr*p. Let the courts deal with them I say - they have had every opportunity to put things right after all.

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Or ask THEM some security questions. Name, credit card number, PIN, shoe size, address, married, why not, what's wrong with you, what makes you think girls find you unattractive, have you tried toothpaste, no I don't think "do you swallow" is an appropriate question on a first date. . . etc, etc.

 

I'm sure you can think of many more "personal" questions of your own. :lol:

 

 

HA HA HA HA - we should form a list of questions to ask them - their faces and tones would soon change wouldn't they? Can you see them going back to their supervisors and explaining why they've not hit targets this month ha ha ha

 

Uncle Kenny would be real madder & badder ha ha

 

we should have a DPA list of questions according to Caggers - this would really mess these call centre staff up? they'd never be smart enough to out think us - they aren't paid to have "brains" are they? :D :D

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  • 6 months later...
Reading your post with interest and have now pricked my ears when Hodson solicitors mentioned---- I have experience of these solicitors and I think you will find that they have just taken over the case ( nasty lot are Cabot).

 

They managed to get(through my own naivity) a charging order on my house which I would like to fight retrospectivley waiting for replies on another thread on this site

 

Would like to wish good luck and keep going

 

 

http://www.consumeractiongroup.co.uk/forum/debt-collection-industry/133750-cabot-charging-order.html

 

I've no experience with Charging Orders - so I am bumping this with a link to your thread hoping somebody might know more to help you with this.

 

Keep reading and use the search facilty with "charging order" or "Cabot" etc.. you'll see loads of useful threads come up - you can then use the "thread tool" to subscribe to any threads you want to keep an eye on etc..

 

The more you learn about Cabots - the better equiped you'll be for dealing with them. :grin:

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