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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Making Another Claim


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I made a claim for an amount in excess of £3500.00. I received an offer from the above of £200.00. Is there a template to decline this? Also I have recalculated my original claim to include interest.

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REJECTING OFFERS TEMPLATES Just choose the one that you need from here :)

28/2/07

Sent request for repayment of charges totalling £2,800 (I want it ALL back!).

8/3/07

Barclays send sorry your not happy letter

14/3/07

Letter before action sent

25/4/07

Barclays offer £1,790

27/4/07

Thanks but no thanks to the offer sent

28/4/07

Filed with mcol, now looking at a figure of £3,500, they should of paid up when i asked nicely :-D

11/5/07

Barclays acknowledge claim

30/5/07

Barclays defend claim

19/6/07

Received notice of transfer to Northampton County Court and barclays excuse for a defence!!!

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  • 3 weeks later...

Hi

 

A few weeks ago I received an offer of £200.00 from their solictors Sutcliffes in respect of a claim of over £3500.00. I have recalculated with interest. In what format do I send my new claim?

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I am getting somewhat confused. I currently have a claim in for 6 years worth of charges but know that there are many charges beyound that.

 

Can I make a claim for that whilst my 6 year claim is on going?

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You should have a form with your court pack and just fill it in and return it to the court in triplicate, they will take care of the rest. Or put it in a letter to the court. You could also follow some advice sections on these threads, or martins money tips site, g/luck Rob

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Could anyone please put my mind at rest. I made a claim for over £3000.00 which was turned down with an offer of £200.00. I am sending it again with interest this time which adds another £800.00 to it. Do I send another copy of the initial letter along with copies of previous communications?

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I could do with some help on this also. I got in to a mess a few years ago what with the spiral of bank charges getting out of control and my mum took out some loans for me with the yorkshire bank. They said it was a condition of the loan for them to issue it to her so she went ahead and did it. I have since found out that it was mis-sold to her and she replied that every loan she has ever had with YB has been under that condition. It looks like she is in for a tidy sum of dosh!!! Can anyone advise more on this?

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  • 2 weeks later...

7 threads merged. Please keep all your progress on one thread to make it easier to follow.

 

You can claim back for as long as you've had charges under Section 32 of the Limitations Act. I'm not clear if you've sent your LBA, but if you have and it's time to start your court action, then do it.

 

I suspect YB may try and stay your claim pending the test case, but if they do, there are steps you can take to try and prevent it. Just stick to your timetable because as far as I'm concerned, it's business as usual.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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