Advice needed on getting statements

[Lisa Allan]

Hi, this is my first post as I'm just at the start of my claim against Yorkshire Bank. I sent the SAR letter along with £10 fee requesting statements for 2 accounts. They eventually responded, but not within the 40 days but have only sent me statements for 1 account and for 6 years. Do I need to pay £10 fee for each account and should they send more than 6 years worth of statements?

[Dr Hunter]

Hi lisa,

Am no expert but am in the same boat. You only need to pay £10 to get all statements on all accounts held at the branch. If you recorded the account numbers for both accounts or asked for all accounts held at the branch on your S.A.R then they must give you the statements.

Hardly anyone has recieved them within the 40 days and they should be reported to the FOS each time they exceed it.

Most people are having trouble getting post six year statements so be prepared to threaten court to get them.

I got statements for my main account going back to 2000 (i asked for back to 1997) but it took many phonecalls and letters and i am still waiting for the rest.

The AQU address and phone number is in the contact details sticky above.

Good luck

[Lisa Allan]

Thanks for the advice Dr Hunter. I contacted the bank but the phone number they gave me only has a prerecorded message, you don't get to speak to anyone or leave a message so I'm going to have to write to them. You mentioned the AQU contact address & phone number in the contact sticky details above, you'll have to excuse my ignorance but I don't know what AQU stands for or how to find the "contact details sticky above"

[thetenter]

Advice Quality Unit, Charges Section

Third Floor

Brunswick Point

Wade Lane

LEEDS

LS2 8NQ

[Trinity58]

Hi Lisa,

 

Every time we get a contact name or number for YB you will find that either you cannot speak to the person anymore or they put a pre-recorded message on it.

 

They might understand now what it's like to get constant calls like we do from their collection dpt's ie Jeremy Sutcliffe & Co. (although I doubt it).

 

By the way if you start getting calls from these bullies do not be intimidated by them. Record the calls if you can or keep a note of everything they say to you. Also get a name.

 

They will make your claim as difficult as possible so don't give up, you'll get your money back eventually.

 

Good luck.

 

Trinity58

[Gogivit]

All,

 

Please do not phone these people. From my experience is best to send letter by registered post.

 

Also keep a receipt for all expenditure!

 

The banks can choose to ignore you but at least you can prove to a judge you have attempted to get what you seek whereas the bank will be shown to be non complient and ignoring you and waisting time!