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Removing incorrect information from Credit references


moora moo
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On 02May I sent a CCA to Choice catalogue and Creation (store card) by recorded delivery.

 

Creation had entered three different sets of information onto my credit refs when I only had one account.

 

They produced one CCA for the account I agreed that I had, but I have heard nothing about the remaining two, because I never had them!! where do I go from here? any suggestions?

 

Also Choice catologue have been entering incorrect information, again I sent a CCA recorded delivery on the 02May...No word since! Any suggestions about what action to take next?

 

Thanks

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log this with experian and equifax and they can contact the company on your behalf.

 

If the company can only provide one agreement then the other 2 agreements they say you have are not valid unless they provide you with the paperwork.

 

Next step apart from the agencies is to write back and, with a copy of you report, ask them about the other two pieces of information.

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You need to write to Choice / Creation asking them to remove the incorrect info. Send this recorded delivery and keep a copy. Experian & co will only remove stuff when told by the roiginal creditor.

 

If you don't get a satisfactory response you need to complain via the Information Commissioner:

 

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Tel: 01625 545745

Fax: 01625 524510

E-mail: [email protected]

Website: www.informationcommissioner.gov.uk

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