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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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jojo2310 vs HSBC *** WON ***


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Hi all, I've gone through this process and feel like I've suddenly come to a brick wall.

I've gone through moneyclaim online, the bank have apparently defended.

The only correspondence I've had is a letter from my bank telling me that their solicitors will deal with it from now on. This was dated 25th May.

Should I have heard something else by now?

I've heard people on here talk about an allocation questionnaire? Should I have had one?

I haven't heard from the solicitors yet, should I approach them at all?

HELP!

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hi - at this point in your claim i would nudge dg using a letter located here also with this send a schedule of charges and if you have not supplied the court with a schedule do it now asking for it to be attatched to you claim.

 

also as for the aq contact the court clerk giving your claim number and ask about the aq to see if it has been dispensed and to see if the fee is payable in most cases its been dispensed with but in some you still have to pay the £100 like i did (addable to your claim by the court)

 

nudge dg every 10 days you may get lucky and recieve a full settlement before court but if not you will get a court date and instructions for when your bundle is required.

 

hope this helps

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OK, sounds good.

Who would I address a letter to at DG? And where would I find their address?

Is it unusual not to have heard anything from them?

I'm wondering if they've sent letters and I haven't received them.

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ive never heard from dg so i doubt you will - here is the address

 

DG Solicitors

12 Calthorpe Road

Edgbaston

Birmingham

B15 1QZ

 

i didnt address to anyone i just included my claim number in the letter etc but there are a few names to address to but it depends which one is dealing with your case so do as i done just send it in with your claim number.

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  • 2 weeks later...

OK, I'm getting really freaked out now. I've got a date through for 1st August at my local court. (notice of allocation or listing hearing) I've no idea what happens now. Will I be questioned? If so, I'm petrified! I don't do public speaking and will probably get everything wrong!

There's a letter with it basically saying that it will be HSBC day, so that only one of their defence needs to turn up!

Any help you can give will be gratefully received!

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OK, it says the judge has decided that a hearing is necessary before a final decision about allocation can be made.

The court needs to identify whether this particular case is suitable for hearing as a fast track.

The separate letter says basically that there;s a number of cases which all raise the same issue and defence, so they've listed all the ones from the same lending institution at the same time in the hope that only one representative need attend.

It's Bedford County Court.

Thanks for the link, I'll have a read now.

I get confused quite easily, I don't really understand a lot of the wording that's used, that's why I'm getting so nervous. I keep thinking I'm gonna make a complete prat of myself!!

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Have you read the thread above that lat posted for you? It really does explain the process in detail. Have a look through it and then come back with any specific questions.

If you do have to go to court for this allocation hearing ( and I doubt you will ) you only have to take minimal documents with you to give the judge a basic breakdown of your case.

As far as I know dg don't turn up for these hearings and will probably make an offer before the date. I stand to be corrected on this though!

Best advice at this moment is to keep sending the nudges to dg. In your next one point out that you have a date for an allocation hearing.

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Bumping for someone without a hangover to look at!

Well that pretty much rules me out then!:D

 

Jojo, just follow the link Lattie gave you and read the first couple of paragraphs. Take the stuff listed at the top, such as the allocation hearing witness statement and the draft directions.

 

You don't need your full bundle, its not the final hearing so nothing can be won or lost. No need to be nervous.

 

As has been said, you should find that they settle beforehand anyway.

Please remember to DONATE! Help CAG keep up the fight!

 

 

Any advice or opinion is offered informally & without liability. Use your own judgment and if in doubt seek advice of a qualified and insured professional.

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  • 3 weeks later...

OK, I can't believe it! After only 1 more letter to DG, I got a letter today offering me £2094.75!!!!!! I was claiming for £1969. They've added on the interest from when I made the claim until today without even asking!

I'm so pleased!

Thank you to everyone on this site for their amazing help. Without this site I could never have done this!

I'll be making a donation as soon as the cash hits my account!!!!

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Well done jojo!:D

 

I've changed the title of your thread for you.

Please remember to DONATE! Help CAG keep up the fight!

 

 

Any advice or opinion is offered informally & without liability. Use your own judgment and if in doubt seek advice of a qualified and insured professional.

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what a week this has been for payouts!!!!!!

CONGRATULATIONS, JOJO!

hope the bank isn't running out of money with all these wins this week - (no danger - i'm certain).

just another claim - proof that following the plan works!!!

really, well done and enjoy your money, jojo

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  • 1 month later...
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