Hi, I sent my first letter to natwest asking for my money back. I've now received a response saying that basically they are not doing anything until after the OFT case. They will keep my complaint on record, and it will be looked at afterwards. Shall I send the next letter threatening court? Will this go to court? I don't really understand what's happening with it all. Will I have to pay court fees if it gets to that point or does the court just say that they're not doing anything about it either? Any help greatly appreciated!

Claimed £1969 from HSBC Offered £2094! Will be accepting! I started the process in April and today got the offer letter. The first court hearing was set for 1st August! I'm very pleased. Thanks to all who gave advice.

OK, I can't believe it! After only 1 more letter to DG, I got a letter today offering me £2094.75!!!!!! I was claiming for £1969. They've added on the interest from when I made the claim until today without even asking! I'm so pleased! Thank you to everyone on this site for their amazing help. Without this site I could never have done this! I'll be making a donation as soon as the cash hits my account!!!!

No, it doesn't mention anything to take at all.

OK, it says the judge has decided that a hearing is necessary before a final decision about allocation can be made. The court needs to identify whether this particular case is suitable for hearing as a fast track. The separate letter says basically that there;s a number of cases which all raise the same issue and defence, so they've listed all the ones from the same lending institution at the same time in the hope that only one representative need attend. It's Bedford County Court. Thanks for the link, I'll have a read now. I get confused quite easily, I don't really understand a lot of the wording that's used, that's why I'm getting so nervous. I keep thinking I'm gonna make a complete prat of myself!!

OK, I'm getting really freaked out now. I've got a date through for 1st August at my local court. (notice of allocation or listing hearing) I've no idea what happens now. Will I be questioned? If so, I'm petrified! I don't do public speaking and will probably get everything wrong! There's a letter with it basically saying that it will be HSBC day, so that only one of their defence needs to turn up! Any help you can give will be gratefully received!

Great. Thanks very much! Will sort out a letter to them now.

OK, sounds good. Who would I address a letter to at DG? And where would I find their address? Is it unusual not to have heard anything from them? I'm wondering if they've sent letters and I haven't received them.

Hi all, I've gone through this process and feel like I've suddenly come to a brick wall. I've gone through moneyclaim online, the bank have apparently defended. The only correspondence I've had is a letter from my bank telling me that their solicitors will deal with it from now on. This was dated 25th May. Should I have heard something else by now? I've heard people on here talk about an allocation questionnaire? Should I have had one? I haven't heard from the solicitors yet, should I approach them at all? HELP!

Hi all, I'm Jo. I'm currently in the process of claiming back £1500 plus interest from HSBC. I filled in a form that was on the moneyexpert website that calculates your interest and sent this to my bank. After initially being ignored, they have now returned it to me saying that I have to state exactly what the charges were for. I used my account details online, and for most of these charges all it says is 'total charges'. What do I do?