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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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SETTLED IN FULL - Kerry Vs Natwest!


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Kerry, can you give us abit more detail.

 

What is included in the defense they have sent you??

George Loveless - “We raise the watchword, liberty. We will, we will, we will be free!"

 

My advice is only my opinion, I am not a legal expert.

 

IF YOU LIKE THE ADVICE I'M GIVING AND ARE HAPPY WITH IT, CLICK THE SCALES ON THE BOTTOM LEFT OF THIS POST AND TELL ME.

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It's basically a lot of stuff saying i need to give them details of the account numbers and the change info and why i think it was unreasonable and what i think i should have been charged.

 

I understand from reading Angry Princess's thread that she had the same and then 2 days later she had a questionairre from the court so i will wait to recieve something from the court i suppose?

 

something about CPR18 was mentioned in it and it says i have until 13th Sept to reply.

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I dont think you HAVE to... (i'm sure someone will correct me if i'm wrong)

 

If you received the 'defence' and 'request for further information' in the standard form like mine then seemingly the best practice is to write to both the court and corbetts explaining why the defence is not a suitable defence and that you are not obligated to send them further info - unless the court instructs you.

 

Its a stalling/scare tactic.

 

I dont think responding will either speed up or slow down the progress of your claim, but it will show your not intimidated by it. Although with your AQ now with the court the ball will continue rolling anyway.

 

If you want a copy of the letter I sent just PM me.

 

Good luck,

 

Sean

Nat West, * WON *, 10/2006, £1287

A & L, * WON *, 11/2006, £188

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  • 2 weeks later...

Kerry you have dropped off the face of the earthe have you won? I know your bloody sunning yourself in the carribean with ya winnings! ha

NatWest (CLAIM 1) - £2181.24 SETTLED IN FULL

VIRGIN MBNA - £377 SETTLED IN FULL + INTEREST

NATWEST (CLAIM 2) - £1008.30 - SETTLED IN FULL

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Nope, no update yet!!

 

I sent my questionairre thing back the day i got it (1st Sept) so it would have been at the court on monday 4th - it's in their hands now!

 

I've been waiting 10 days to hear from the court - anyone got any idea on how much longer i will probably have to wait??

 

i guarantee mine will not be straight forward!! they will pull out all the stops to fight me!

 

I assume i don't have to do anything else?

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Today i recieved cobbetts allocation questionaire which THEY sent to the court. They are claiming that i did not respond to their defence (I bloody well did! i sent it on 6th september!) so i have now sent them a copy of it AGAIN with a covering letter by fax, email and post!!! GRRRRRR

 

Why is mine taking so long and not being settled like everyone else's!??

 

I am REALLY starting to wonder why i am bothering and i feel like giving up!

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Never give up all that is what they want you to do. Then theyre delaying tactics etc would have worked. Youve come so far do not lose faith. Its your money not theirs

NatWest Claim

17.09.06 - S.A.R. sent

04.10.06 - Statements recieved and Prelim letter sent

12.10.06 - Letter from Higgers telling me to take a hike

18.10.06 - LBA sent directly to Stuart Higley

06.11.06 - Moneyclaim issued

14.11.06 Claim Acknowledged

6/8.12.06 - Offer of £950/Defence recieved

Capital One Claim

03.10.06 - S.A.R. Sent

20.11.06 - Prelim/LBA sent

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yeah - chin up.

 

mine claim started in apr and i'm still waiting - although hopefully only for another week or so.

 

we WILL get our money back.

Nat West, * WON *, 10/2006, £1287

A & L, * WON *, 11/2006, £188

Donation Made to Site

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Well, no more word yet! i am just waiting for the postman each day in the hope that THEY will give up - what if i get sent a court date? i am poohing myself about having to go to court!

 

I have worked out, from reading on here, that most claims under £1000 are settled once the moneyclaim is issued and those over £1000 seem to take longer!

 

I still have (a little bit of) faith that i WILL get my money back and i can see that there is a bit of light at the end of the tunnel!!

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Just a quick update, i spoke to the court last week and was told all is in order and the district judge will look at it this week and i will probably recieve a court date for a few weeks time, she told me they may settle then as it costs them more to go to court than pay the claim! she seemed to know about the bank charges thing herself (maybe she's claiming back hers!)

 

So, another case of sitting and waiting!

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UPDATE:

 

i had a letter today from the court with my hearing date - 20th november!

 

Apparently i have to deliver to every party (including the court) copies of all documents i intend to rely on at the hearing by 2nd november - including all my statements! and i have to take my contract relating to my account - i don't have this!! HELP!!

 

anyone else got this far? what happens now? will they actually let it go to court or will the bank now settle with me? god, i can't believe i have to wait ANOTHER month and a half to get my money! ARGH!!!!!!!!!!!!!!!

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Kerry Im Sure That Corbetts Have Just Got Waylaid - Once They Receive The Hearing Date Details They Will Be Prompted To Settle - Dont Worry My Dear Your Nearly There!!!!!

NatWest (CLAIM 1) - £2181.24 SETTLED IN FULL

VIRGIN MBNA - £377 SETTLED IN FULL + INTEREST

NATWEST (CLAIM 2) - £1008.30 - SETTLED IN FULL

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thanks! i hope so! i keep reading the "i won" threads and everyone else seems to have had "half settlement" offer letters way before this stage, and some even receive phone calls offering to settle in full1

 

i hope mine isn't one which goes to court and then i have to get bailiffs in!!

 

any advice on what to expect in court?

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dont worry kerry

 

we are at exactly the same stage, i'm sure you'll receive a partial offer early next week. i got mine on thursday, as did my best mate who sent hers the same day as me. decline it obviously! after that i guess a couple more weeks before you get full payment. did you read bandits thread? us early june joiners are starting to get somewhere now.

 

fingers crossed hun xxx

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Hi, Kerry, I got my letter from the court Yesterday, your lucky, i have my hearing set for 4th January, we are at the same stage and like you i really really do not want to go to court, i would be completely out of my depth and would even consider not taking the action any further as the prospect of court is just to scary and getting all the paper work together from the court bundle is like climbing a mountain. So good luck and hopefully you will get an offer soon. Ill be watching you in the hope that you do then i won't be far behind you.

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Had my offer of £750 frm cobbetts today as a "goodwill gesture" saying that should this go to court the court would agree with them that the charges lwvied are fair and transparent. should i decline the offer then they will draw the attention of the court tothis reasonable offer. i have until friday to accept!

 

i have sent back a letter saying i am willing to discuss settlement for the FULL amount with no conditions.

 

I faxed it and posted it first class today

 

Wish me luck!! hopefully i will get a cheque by the end of the week!! i have faxed AND posted it!

 

YIKES

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