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    • Visiting scotland I came across a car park at The Falls of Shin operated by Civil Enforcement Limited. The car park requires visitors to pay using the awful Phone and Pay app or over the phone using an eqully terrible automated service. Their signs state a time limit of 10 minutes after arriving to pay, and both methods require needlessly lengthy registration process only for payment to be rejected when attempting to pay by both. The Cafe were able to offer us some assistance and register our vehicle so hopefully we sould avoid a fine but this seems like entrapment and would still stop us returning again. How is this legal without giving visitors the option to pay on site?
    • click the link. dx  
    • There are two things to immediately clarify. Firstly, why did court papers go to the wrong address?  In 99% of backdoor CCJ cases here the person moves and doesn't update the vehicle log book address.  Or they move and they don't inform the parties who they are in legal dispute with of the new address.  Does either of these apply to you? Secondly, given this has been going on for over three years without presumably any ill effects on you, how important is it for you to have a clean credit file?  I ask as, if you do absolutely nothing, the CCJ will disappear in April 2027.
    • Sorry to ask, but I know I had SB template on PC, but can't find it. Also any search for template\SB letter takes me back here.  Any help to get to SB letter would be appreciated. I know I used it on a car HP co that wouldn't honor my FCS refund and after 6 years came threatening ( or rather their DCA). Worked a treat. Thanks in advance
    • Received this letter today after all this time !! Doesn’t sound like just a threat any advice please  Thanks  Photo.pdf
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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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GLAD vs HALIFAX ***WON***


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Just thought I'd put my story to date with the Halifax on here.

Claiming for £3000. Have had no relevant replies to any of my letters.My LBA was sent and just getting my court papers ready to hand in on 15th May.

I had a reply this morning that basically said "sorry for the delay in investigating your complaint and we aim to have looked into it and replied to you by 11/6/07" this is really helpful because by then my court claim will be in !!!!

Wish me luck.

Glad

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hi glad, i had the same letters. i pressed on and started court action on the 24th april. yesterday i got a letter saying they have investigated and they feel the charges are correct. well bullocks to them i'm going all the way! good luck with your claim

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no offer just a usual letter stating i agreed to the charges when i opened my account. my claim is for 4400 and i would only accept that figure. theyhave until the 30/05/07 to enter a defence to my claim. the clock is ticking.....

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  • 2 weeks later...

WELL!!!!

Court papers taken to court on 15th May and I still hadn't had anything back so called court this morning to be told that they have such a backlog of cases that they haven't even sent the paperwork to the Halifax yet!!!!!

They may not even by done by next week- wish I filed online now.

Glad:evil:

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This happened with one of my claims. It is a pain, but the daily interest will be building for you. ;)

HOW TO...DUMMIES GUIDE TO CAG...Read here

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EVERYTHING YOU NEED THE A~Z GUIDE...Read here

 

Go to our Cag Toolbar Download page here

 

Please don't forget this site is run on DONATIONS If this site has helped in any way, then please give a little back. ;-)

Any opinions are without prejudice & without liability. All I know has come from this site. If you are unsure, please seek professional advice. .

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Hi

thanks for your reply-I was just hoping that it was further down the line and was a bit disappointed that it hasn't even been sent yet.

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Received a lovely!! letter from Robert Lengu- Customer Relations manager to say that "I am sorry to advise you I am declining your complaint" along with a leaflet "helping you understand bank charges".Usual stuff of if I don't hear from you within 8 weeks I will presume that the matter is resolved.

Thought I would politely reply and say that my claim is already with the court-taken and paid for on 15th May.They only haven't had it yet due to a backlog of claims being processed..

Glad

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Hi Glad,

 

I am in a similar positoin, appart from my claim is only £700. But its still alot of money! I have just recieved that same letter from Customer Relations Manager. Enclosed leflet with summary of bank charges and delined my complaint.

 

Not sure what to do know, was going to send all correspondance to Finacial Ombudsman to see what case I have.

 

Good luck with your case. Any advice would be appreciated.

 

Thanks

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Don't know if this will help anybody but I submitted my claim on line on Wednesday this week - when I checked Thursday they had acknowledged receipt and a letter was sent to the bank on Friday, I also received a letter stating they had until the 19th to respond. it sounds as if this is a lot quicker than going into the courts and processing it manually. The link is https://www.moneyclaim.gov.uk

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This court is getting known for its back logs. ;)

HOW TO...DUMMIES GUIDE TO CAG...Read here

STEP BY STEP GUIDE...Read here

F&Q's... Read here

EVERYTHING YOU NEED THE A~Z GUIDE...Read here

 

Go to our Cag Toolbar Download page here

 

Please don't forget this site is run on DONATIONS If this site has helped in any way, then please give a little back. ;-)

Any opinions are without prejudice & without liability. All I know has come from this site. If you are unsure, please seek professional advice. .

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  • 2 weeks later...

If you dont hear anything tomorrow, then you can send the letter in this link.

 

http://www.consumeractiongroup.co.uk/forum/faqs-please-read-these/25457-guide-reclaiming-bank-charges.html?garpg=13)

 

It gives them 7 days to pay up!

HOW TO...DUMMIES GUIDE TO CAG...Read here

STEP BY STEP GUIDE...Read here

F&Q's... Read here

EVERYTHING YOU NEED THE A~Z GUIDE...Read here

 

Go to our Cag Toolbar Download page here

 

Please don't forget this site is run on DONATIONS If this site has helped in any way, then please give a little back. ;-)

Any opinions are without prejudice & without liability. All I know has come from this site. If you are unsure, please seek professional advice. .

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