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    • Morning, I purchased a car from Big Motoring World on 10th December 2023 for £14899.00. On the 15th December I had a problem with the auto start stop function of the car in which the car would stop in the middle of the road with a stop start error message. I called the big assist and the car was booked in for February. The BMW was with them for a week and it came back with the auto stop start feature all fine and all error codes cleared on the report from big motoring world. within 5 days I had the same issue. Warning light coming on and the car stopping. I called big assist again and the car was again booked in for an other repair in May. Car was taken back in may, they had the car for a week and returned with the report saying no issue with the auto stop start feature and blamed my driving. Within 5 days of having the car back it broke down again. This time undrivable. I had the rac pick my car up and take to Stephen James BMW for a full diagnostic. The diagnostic came back with the car needing a new fuel system as magnetic swarf was found.  I have sent big motoring world a letter stating all the issues and that under the consumer rights act 2015 I have asked for a replacement vehicle. all reports from Stephen James BMW have been sent over to big motoring world. Big motoring world have come back and said they will respond to my complaint within 14 days for the date of my complaint letter. I am not feeling confident on the response from them, what are my next steps?   Thanks in advance. 
    • That is really good is that a mistake last off "driver doesn't have a licence" I assume that should be keeper? The Court requested me to send the Court and applicant proof of my sons disability from their GP this clearly shows he has Severe Mental Impairement, he is also illiterate.  I naively assumed once the applicant received this that they would drop the claim.  It offends me that Bank has asked the Judge to throw the case out at the preliminary hearing and to make us pay up.
    • Hi, we are looking to get some opinions on weather or not to bother fighting this PCN. This comes from a very big retail park parking where there are restaurants, hotel, amongst other businesses. The parking is free but I suppose there must be a time limit on it that I am not aware of. We were in the area for around 4 hours. Makes us wonder how they deal with people staying in the hotel as the ANPR is on what appears to be a publicly maintained street (where london buses run) which leads to the different parking areas including the hotel.  1 Date of the infringement 26/05/2024 2 Date on the NTK  31/05/2024 3 Date received 07/06/2024 4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? [Y/N?]  YES 5 Is there any photographic evidence of the event? Entry and exit photos however, based on the photographs we are almost sure the photos are taken on public street. This is the location I believe photos are taken from.  https://maps.app.goo.gl/eii8zSmFFhVZDRpbA 6 Have you appealed? [Y/N?] post up your appeal] No Have you had a response? [Y/N?] post it up N/A 7 Who is the parking company? UKPA. UK Parking Administration LTD 8. Where exactly [carpark name and town] The Colonnades, Croydon, CR0 4RQ For either option, does it say which appeals body they operate under. British Parking Association (BPA) Thanks in advance for any assistance.  UKPA PCN The Collonades-redacted.pdf
    • Thank you for posting their WS. If we start with the actual WS made by the director one would have doubts that they had even read PoFA let alone understood it. Point 10  we only have the word of the director that the contract has been extended. I should have had the corroboration of the Client. Point 12 The Judge HHJ Simkiss was not the usual Judge on motoring cases and his decisions on the necessity of contracts did not align with PoFA. In Schedule 4 [1[ it is quite clearly spelt out- “relevant contract” means a contract (including a contract arising only when the vehicle was parked on the relevant land) between the driver and a person who is—(a)the owner or occupier of the land; or (b authorised, under or  by virtue of arrangements made by the owner or occupier of the land, to enter into a contract with the driver requiring the payment of parking charges in respect of the parking of the vehicle on the land; And the laughable piece of paper from the land owners cannot be described as a contract. I respectfully ask that the case be dismissed as there is no contract. WE do not even know what the parking regulations are which is really basic. It is respectfully asked that without a valid contract the case cannot continue. One would imagine that were there a valid contract it would have been produced.  So the contract that Bank has with the motorist must come from the landowner. Bank on their own cannot impose their own contract. How could a director of a parking company sign a Statement of Truth which included Point 11. Point 14. There is no offer of a contract at the entrance to the car park. Doubtful if it is even an offer to treat. The entrance sign sign does not comply with the IPC Code of Conduct nor is there any indication that ANPR cameras are in force. A major fault and breach of GDPR. Despite the lack of being offered a contract at the entrance [and how anyone could see what was offered by way of a contract in the car park is impossible owing to none of the signs in the WS being at all legible] payment was made for the car to park. A young person in the car made the payment. But before they did that, they helped an elderly lady to make her payment as she was having difficulty. After arranging payment for the lady the young lad made his payment right behind. Unfortunately he entered the old lady's number again rather than paying .for the car he was in. This can be confirmed by looking at the Allow List print out on page 25. The defendant's car arrived at 12.49 and at 12.51 and 12.52  there are two payments for the same vrm. This was also remarked on by the IPC adjudicator when the PCN was appealed.  So it is quite disgraceful that Bank have continued to pursue the Defendant knowing that it was a question of  entering the wrong vrm.  Point 21 The Defendant is not obliged to name the driver, they are only invited to do so under S9[2][e]. Also it is unreasonable to assume that the keeper is the driver. The Courts do not do that for good reason. The keeper in this case does not have a driving licence. Point 22. The Defendant DID make a further appeal which though it was also turned down their reply was very telling and should have led to the charge being dropped were the company not greedy and willing to pursue the Defendant regardless of the evidence they had in their own hands. Point 23 [111] it's a bit rich asking the Defendant to act justly and at proportionate cost while acting completely unjustly themselves and then adding an unlawful 70% on to the invoice. This  is despite PoFA S4[5] (5)The maximum sum which may be recovered from the keeper by virtue of the right conferred by this paragraph is the amount specified in the notice to keeper under paragraph 9[2][d].  Point 23 [1v] the Director can deny all he wants but the PCN does not comply with PoFA. S9 [2][a] states  (2)The notice must— (a)specify the vehicle, the relevant land on which it was parked and the period of parking to which the notice relates; The PCN only quotes the ANPR arrival and departure times which obviously includes a fair amount of driving between the two cameras. Plus the driver and passengers are a mixture of disabled and aged persons who require more time than just a young fit single driver to exit the car and later re enter. So the ANPR times cannot be the same as the required parking period as stipulated in the ACT. Moreover in S9[2][f]  (ii)the creditor does not know both the name of the driver and a current address for service for the driver, the creditor will (if all the applicable conditions under this Schedule are met) have the right to recover from the keeper so much of that amount as remains unpaid; You will note that in the PCN the words in parentheses are not included but at the start of Section 9 the word "must" is included. As there are two faults in the PCN it follows that Bank cannot pursue the keeper . And as the driver does not have a driving licence their case must fail on that alone. And that is not even taking into consideration that the payment was made. Point 23 [v] your company is wrong a payment was made. very difficult to prove a cash payment two weeks later when the PCN arrives. However the evidence was in your print out for anyone to see had they actually done due diligence prior to writing to the DVLA. Indeed as the Defendant had paid there was no reasonable cause to have applied for the keeper details. Point 24 the Defendant did not breach the contract. The PCN claimed the Defendant failed to make a payment when they had made a payment.   I haven't finished yet but that is something to start with
    • You don't appeal to anyone. You haven't' received a demand from a statutory body like the council, the police or the courts. It's just a dodgy cowboy company trying it on. You simply don't pay.  In the vast majority of these cases the company deforest the Amazon with threats about how they are going to divert a drone from Ukraine and make it land on your home - but in the end they do nothing.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Vampyra -v- Various DCA's


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Dougal, a quick call to the Inland Revenue to investigate this would not do you any harm. - You might like to ask them for a 10% commission on the recovery on any tax recovered too - :D

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Potty Dougal - totally Potty :D :D

 

Now the serious stuff:

 

There are a number of us with the same line of thinking and one must not be confused by the premise that just because company A sell your debt to Company B for 10% of its face value that that lets you off the hook. If they didn't sell it, you'd have to pay the full amount anyway or some negotiated settlement if you had the funds. It is a business deal like you buying something for a tenner and selling it on ebay for £20 and in effect purely a business deal. However :wink: there are a number of issues being discussed such as unjust enrichment and the actual content of the sale contract.

 

The tax benefits have been discussed on other threads before regarding write off, but Company B pay tax on profit via corporation tax so effectively the tax man gets paid anyway so they are not quite as bothered as you might think.

 

For the sake of expediency in resolving a debt issue with a dca you can use the knowledge you have gained about the 'probable' liklihood that your debt was actually sold for 10% of face value and try to do a deal with the DCA, but it has also been argued by one we feel might actually be spokesman for the industry that some debt which the banks feel are safer bets to collect 'might' be sold on for as much as 80% but I doubt that personally. The way you handle it will depend upon your own financial situation.

 

Your reasoning is quite sound and is being investigated as we speak within a certain circle of individuals of which I am one as there are many 'schemes' of buying and interpretations on responsibilities under a variety of Acts of Parliament that these DCA's are purporting to be buying debt under....they are all going to be exposed in the very near future.

 

One such thread is http://www.consumeractiongroup.co.uk/forum/debt-collectors-debt-collection/91168-when-does-original-creditors.html#post834298 if you would like to follow it - it's all an unravelling process but we WILL get there.

 

 

Hope that helps

 

Sarah

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Sorry Aktiv, you just give us a run for our money, but your 'alternative ' view point is quite stimulating if only you knew it! Generates debate, which is what this forum is all about. Forgive some of us , we're softies really.

 

You might be able to help me on another issue. I really want to know exactly what happens between the bank and the dca at exchange of contract time. Have you any ideas of how I might be able to get a copy of a contract at all?

 

Sarah

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Forgive me Aktiv, I didn't mean to pry. The beauty of the forum is the anonimity, it is useful to know if one has experience one can draw upon to get to the facts rather than all the well intentioned, though misleading at times information. No doubt I've provided some of the latter myself over a period of time. Your insight and well remembered knowledge of the credit industry is admirable if I may say so and working together for the common good and, even arguing points strongly as Seahorse and tbern seemed to have done with you is always a healthy debating table from which others can make their own informed decisions and for that I thank you.

 

AS you have probably surmised, I am on a mission to find certain contractual and legal data which actually will assist me in changing the face of the DCA market. Some mean feat you may suggest, but one within my power to do. It is not my intention to do it in the manner of those posters I mention but using the powers I have at my own disposal, but there are a few items, such as copy contracts which I need to lay my hands on to fill a few blocks in the jigsaw. Uncle Ken is unlikely to send me one, so I have to find one another way, of which there are a number. But anything you may find which you feel would be useful in my efforts to clean this miserable business up will be greatfully received either on open forum or by PM. ... and that goes for anyone else too.

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Yes, a very interesting point and one well worth pursuing as the bulk of thesetransactions are transferred electronically with no individual paperwork.

 

I wonder if there have been any later modifications to this? Or if a single letter referening a number of asignments as a batch (a "batch number") issued by the assignor to the assigneee would be construed as being sufficient to accomodate the section (b) outlined by you?

 

But it does seem like a possible loophole that might have been overlooked and well worth any effort to expose it more fully for, if the bank charges [problem] is any indicator, if there is a legal error involved is it possible that all those debts transferred electronically (and collected) in the past can be reclaimed + interest costs?

 

A nice thought if true :D

 

Shoestring

 

I'll look but I'm not a dream maker !:D

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“will you please forward me a copy parts of the above assignment/agreement/contract which are relevant.”

 

I did notice some-one on here has received one, even without everyone’s name on, there is around 50 glorious pages of text. I would guess it is a typical example of these assignments and with everyone exchanging extracts it would be utter chaos on here as well as the obvious danger of mis-interpretation.

 

 

 

Don't be so sure! :D

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It is a very interesting document indeed! ;)

 

If we keep quiet about it's content Rhia, whilst the dissection goes on, then those who might have reason to be concerned might just have a sleepless night or two in anticipation of what DOES come out. I've got a long train journey tomorrow, make the journey fun, that's a certainty.

 

If anyone has any others from a bank / Cabot please feel free to PM me ( I'm getting quite a collection!) :D

 

This will help many people who have been subjected to the practices of Cabot.

 

Our objective is to clean up their practices. We do not object to their business, tasteless at times though it is. We object to the way that the law of the land and the rights of people are neglected and abused. All we want them to do is abide by the law, give people the respect they deserve and make the harrowing business of being in debt as pain free as possible so that people who have lost their own self respect are not crushed by intimidation which flouts the legal process and they can build their lives again without feeling ashamed of what has happened. Getting these documents allows us to see exactly what they are contracted to do - we ( meaning me and a few others with a mission to accomplish this) can empower others to ask the right questions when being contacted by them.

 

Send me the documents which are generally quite sizable documents with lots of terms and conditions ( last one was 52 pages) and we will work on them.

 

Thank you and good luck

 

Sarah

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No doubt they do make interesting reading.

As the terms & conditions are often missing from CCA’s, there’s no proof of what was on or if the consumer crossed some out. My take on it all is that the law simply does not allow the duties to be assigned without the debtors agreement, the rights are transferred but the OC remains liable for the duties. Obviously it is ludicrous for the rights & duties not to be with the same party so the only way to transfer the duties to the AC is by delegation.

In summary the AC has the rights outright but performs the duties on behalf of the OC (some indemnity cover in contract to protect OC for AC’s failures).

Personally I do not think the above prevents absolute assignment as the OC technically has no interests.

 

 

Would you possibly mind expanding upon that theory AKtiv

 

 

 

.

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...and just for a little taster as to what an agreement like this can hold this is just one of Cabots snippets in an agreement which it seems to have signed up to ( Kennys signature as bold as brass) and not to have read:

 

Section 2.11

 

(b) In so far as any Credit File contains Personal Data (as such term is defined under the Data Protection Act 1998 ) each party shall:

 

(i) comply at all times with the Data Protection Act 1998 Including, without limitation, the data protection principles set out therein in the performance of its obligations under this Agreement, shall ensure that their respective employees, agents and sub-contractors do likewise and shall obtain and maintain the necessary notifications required by the Data Protection Act I 998: and

 

(b) not, by any act or omission, cause the other party and/or any of its Affiliates to be in breach of the Data Protection Act 1998.

 

What treasures we have found on the other 51 pages ... watch out Ken...here we come :grin: :grin: CFC

 

Oh and this:

 

© The Buyer further undertakes that it will ensure that the collection of any debt due on the Accounts will be in accordance with all applicable laws, regulations, codes of practice and guidelines and current best UK practice including without Limitation:

 

(i) the provisions and requirements of the Data Protection Act 1998;

 

(ii) the Consumer Credit Act 1974;

 

(iii) in so far as it is applicable to the business of the Buyer, the Banking Code and/or all or any regulations and guidance there under

 

(iv) any advice and/or directions and/or requirements of the Banking Code Standards Board (in so far as it is applicable to the business of the Buyer), the Director General of Fair Trading, the Information Commissioner and/or any other applicable statutory and/or regulatory body; and

 

(v) all guidelines and codes of practice issued from time to time by the Credit Services Association Limited. .... and that means asking YOURSELF the question Mr er? Maynard ..

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PS. Richard, my views are the same as yours where there are subsidiary companies-there must be some tax advantage. I have said I do not think they were set up as 2 or more companies to confuse us but may be taking advantage by using 1 to hide behind the other (I was thinking perhaps rights with one and duties with other).

 

I've said this before, but I still say when the dca's ( Cabot ) set up this myriad of of companies they did so for a different reason altogether than what you suggest, because at that time debt collection agencies were in a grubby world and they never dreamt there would be a consumer debtor backlash like this, just like the banks so constructed their organisations around the practicalities of tax benefits and certain other benefits to them at the time.Now the situation has gone full circle on them and they will soon be vanishing back from whence they came.

 

Otherwise an informative explanation Aktiv - well done ( pity we don't all learn shorthand anymore :D )

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Thank you Richard for explaining this in such detail. This renders one or two of the people we know who are offices of companies suitable candidates to report themselves to the local nick ! - very interesting and this assists in our quest to bring DCA's into line.

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If the rights and duties issue is raised and the debt is pursued to court then the naming of the party who has retained the duties should be automatic in my opinion. If the dca has the rights & the OC has the duties (debatable) then why not let the dca and the OC fight it out between themselves rather than getting involved ourselves?

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Sarah, do you mind having a look at this to see how well it translates into the CCA?

 

According to a Barrister under the law of obligations, the rights to a contract belong to a creditor, and the duties (ooh I just love this one) guess? None other than the debtor!!!!

 

www.lawscot.org.uk/uploads/Update/Andrew%20Bowen.pdf

 

It also relates to the Law of Property not the CCA as implied.

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