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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Cumbria v NatWest **SETTLED IN FULL**


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Hi, sorry if this is covered elsewhere:

Just recieved the reply to my 2nd letter 5 days after it was sent, saying they will look into it and get back to me within 10 days, but I gave them 7 days, do I wait or go ahead with a court claim against them.

Great site, I`m hoping for £3***.....!

Won....:D:D:D...£3778.50

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Stick to the deadlines you've set.

 

Assuming you've sent the prelim and the LBA, move on to the next stage (Moneyclaim) as soon as their time is up.

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice you must always consult a registered and insured lawyer.

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  • 2 weeks later...

Misread the 2nd letter reply, it said they would reply to my concerns within 10 days, guess what they haven`t replied...!, so I faxed them today to tell them I was going to court, no turning back now....

Won....:D:D:D...£3778.50

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Just a quick question to all the wonderful people here, so far I have only been in contact with Natwest Cumbria Business Centre. Now I`m at the stage of court action, should I still use the Cumbria address or is there a more effective one. ( I haven`t heard from Mr Higley yet, only my business manager who seems to be missing the point a bit...!)

 

thanks all

Won....:D:D:D...£3778.50

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Just a little update for anyone that`s interested. This morning I got a letter offering just over £1000 as`a gesture of goodwill` (yeah right). A bit far short of the £3*** I`m looking for. They apparantly arrived at this offer by applying some random rules such as only refunding charges where "the amount of the item was less than the fee taken" and "on a couple of occasions where the same cheque was returned unpaid twice in a matter of three or four days".

 

Isn`t it great how they just make up any old rules to avoid paying the full amount.

 

Moneyclaim online next I think.

Won....:D:D:D...£3778.50

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Thanks cumbria

 

that was an interesting response you got there, I havn't seen them give actual 'proper' reasons before for them offering a partial refund. Seems even they know and admit that bouncing the same chq twice and charging £38 for a £5 dd is wrong. You also got a prelim offer pretty fast.

Seems you can accept the prelim offer (if your in dire straits it could be handy) but write back and state that you will pursue the remainder. They will probably withdraw it but you never know.

Well done you and I'll keep an eye on your thread to see when you get the rest.

 

Kate:)

 

 

----------------------------------------------------------------------

08/06/2006 DPA Letter Sent NW Adv Gold £2513.08

08/06/2006 DPA Letter Sent NW Gold Mastercard £unknown

08/06/2006 DPA Letter Sent NW Business Acc £unknown

08/06/2006 DPA Letter Sent Virgin Card £unknown

08/06/2006 DPA Letter Sent Morgan Stanley £unknown

----------------------------------------------------------------------------------------------------

 

Despite being a trainee legal executive Kate has absolutely no professional basis to offer legal advice and if unsure you should always seek qualified, insured legal advice!

________________________________________________________________________________________

POWER TO THE LITTLE PEOPLE!:p

 

 

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I would love the title of this thread to be cumbria123 vs natwest, but I don`t know how to change it.

 

Consider it changed! (But i didn't put 'vs' because that is American!)

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice you must always consult a registered and insured lawyer.

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Just a note to say my business manager called me today and said she would be passing it on to another department, as I hadn`t accepted the £1000 she offered. Why would I, I`m owed £3***.....!:D:o:mad:

Won....:D:D:D...£3778.50

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Mr Higley has replied to express his disappointment at my legal action, interesting to read the other threads by anonymous bank workers telling of new departrments being set up.

Court action here we come

Good luck all.

Donantion wil follow.:)

Won....:D:D:D...£3778.50

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Currently about to take court action and the Business Banking Relationship Support Team just written to say if I don`t resolve my O/D situation in the next few days, they may have to `terminate our relationship`

 

Now I reckon if I`m in the middle of an unresolved dispute, then they should wait until that is settled first.

 

The amount they owe me is much more than I owe them.

 

Any thoughts anyone...?

Won....:D:D:D...£3778.50

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  • 2 weeks later...

Good luck. Reading through your thread you have been doing everything by the book, and it appears that it is working (of course). Let us know how you get on.

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The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Just think of all the interest that is mounting up while they play their silly delaying games.:D

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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