HELLO! I am new and think I have made a massive mistake PLEASE HELP ME!

[GEMMAP27]

Hi

At the end of Feb we decided to try and get our bank charges back, but we were very nervous about doing this and decided to go with a NWNF comany called reclaimyours. They seemed really great in the beginning answered our email straight away and called us a few times, but since we sent everything off we have heard nothing, not even from our bank.

I have emailed this comany a few times over the last couple of days and have had no response.

I now realise that we should be doing this for ourselves, and after reading alot of information on here is sounds easier than we thought.

How do I stop this company from continuing with our claim? I dont even know what stage (if any) our claims are!

Please help I feel so foolish.

[Guest ChloeJane]

Welcome to the forum!

 

Hi Gemma!

 

Just looked over the link and you haven't paid anything only given them authority at this stage. You can cancell and as it is only acting authority you have given them, you are not bound by contract to continue using them.

 

Write a letter to them formally withdrawing the consent and authority for them to act on your behalf stating you end any liability owed to them for a claim you make. Copy the letter and send it to your bank instructing them to withdraw them as acting agents.

 

Then welcome to the chat and forum to do it yourself!

 

[bitingback]

Thanks Chloe,

[JOSH_IOU]

Suggested letter to your bank

 

 

Dear sirs.

 

I am writing to inform you that as of the date stated above big bad company LTD no longer has the authority of Attorney with regards to the stated account.

 

Kind regards

 

Polite bank customer

[GEMMAP27]

MANY THANKS FOR YOUR HELP LAST WEEK.

I am however feeling much better about Reclaim yours they have called us back and sent us several emails over the last few days and our claim is definatley going through. I will let you know how I get on!

Thanks Again

Gemma

[TINK660]

Just out of interest - how did you get on with this company in the end?

[MARTIN3030]

Well since its almost 7 months since the users post I am not sure if we will get to know.

It is quite likely that the claim was settled before the banks and the OFt began their test case action.

CAG have repeatedly made clear site policy on using these services...there have been many disturbing reports of some of these.

Quite simply we advise against it,although for the moment at least their services are looking redundant.