anon1234 vs RBS

[isidore]

What SAR letter did you use though? If you used the one in the templates area on this site, at no point does it say you are only after 6 years worth of statements.

 

A standard DPA request is for ALL information that the bank holds on you - and not just statements - EVERYTHING. It is a common misconception because you can only claim back 6 years that the bank is also only entitled to supply you with 6 years worth of statements.

 

If you have sent the SAR from the templates area then I don't think you need to worry right now about sending further letters or ringing them up because your DPA request is requesting everything. If the bank come back with just 6 years of statements (which they might, they did to me) then you can respond by saying that you require all information they hold, not just 6 years and unless they confirm that is all they hold you will take them to court for non-compliance.

[isidore]

Well what I would do would be to add something like this on the end:

 

"A data access request requires that you disclose ALL information you hold on me, I will not accept the supplying of 6 years worth of statements as you fully complying with my request when I am fully aware that you hold data for xxxx years".

 

In the general forums, there is currently a thread running called "how far back have you got statements" or something like that, find out the furthest back RBS has gone from that thread and add that in here. I don't know if will do the trick but I can't see the harm in adding this in from the start. I wouldn't be surprised if they don't even read the SARs though...

[isidore]

Only thing I might change (assuming you haven't sent it) is...

 

a complete set of bank statements for those periods will be acceptable.

Up to that point you haven't mentioned any periods, so...

 

a complete set of bank statements for the periods listed below will be acceptable.

 

...might make more sense.