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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times. ×


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    • If you are buying a used car – you need to read this survival guide.

      BankFodder posted a topic in Vehicle retailers and manufacturers,

      If you are buying a used car – you need to read this survival guide.
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      BankFodder

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    • Big Motoring World Enfield /Blackhorse - done over on car - @BigMotoringWrld

      ATJ posted a topic in Vehicle retailers and manufacturers,

      Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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      BankFodder

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    • A2Dominion - Housing Association property flooding - damning ombudsman report

      WanTToMoveOn posted a topic in Residential and Commercial lettings/Freehold issues,

      Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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      WanTToMoveOn

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    • Post in Suing a parcel delivery company when you don't have a direct contract with them – third-party rights Copy of judgment available

      BankFodder posted a post in a topic,

      We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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      BankFodder

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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times.
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MacBoy Vs. Halifax and Hello To the Group!

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Dusary

Dusary

Posted
Posted

WHADDYA'MEAN?

 

I'm young, too!

Dummie's Guide to CAG: http://www.consumeractiongroup.co.uk/forum/welcome-consumer-forums/107001-how-do-i-dummies.html

Me v BofS: Charges: £13,048.10 #2a/c Statements from 08/01/01 received. Charges:£5,156.39 Information Commissioner's Office informed June 12th who wrote to BoS, June 22nd for non-compliance. #1a/c: passed to BoS Senior Review Team. Discovered 2 further a/cs, and 3 Loan accounts. "Goodwill offer" of £7,424.23 06/07/07. Accepted (partial repayment). 20/07/07 Top-up payments of £2,558.10 & £1,154.00

£11,136.33 paid back thus far.

New claim issued: 9/07/2007 for 3rd account: £500+ PRESSING ON!

Don't forget - when you win - a donation to CAG would be welcome!

If anything I've said has remotely been of any assistance, then please tip my scales!

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MacBoy

MacBoy

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Kenny you'll get there. I was surprised that my LBA had worked (well maybe I'm being presumptive let's see what the postman brings next week.)

 

There seems to be a 'tipping' point'; magic words or phrases whereby they realise that they're no longer dealing with a casual enquiry and that a) you know what you're doing and b) you're not going away.

 

You still have options to get them to that point - and you will ;)

  • 04/04/07 - £104 exit fee refund - Portman BS
  • Halifax Current a/c 20yr (closed) - in progress - all 20 years statements recovered!
  • Halifax Platinum Card 15 yr - Court Action Commenced - all 15 years statements recovered!
  • A&L Current a/c - You're next..

Write to your MP and

COMPLAIN about the ANTI-CONSUMER way in which the OFT Test Case is being handled!

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kennythecelt

kennythecelt

Posted
Posted

Thought that would get your attention.

 

Ah well the lighter moments help. Sometimes everything can be serious.

 

Was thinking of using your Info Commissioner approach, in fact, I am going to.

 

I'll run that in tandem with letters refusing offer in a couple of days on all 4 accounts, but accepting the cash as a partial settlement. I will run them to the wire as payment should be made by them in several days and there is no form to sign for the current accounts.

 

Then off to FOS, with the whole lot. At least thats the plan.

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kennythecelt

kennythecelt

Posted
Posted
Kenny you'll get there. I was surprised that my LBA had worked (well maybe I'm being presumptive let's see what the postman brings next week.)

 

There seems to be a 'tipping' point'; magic words or phrases whereby they realise that they're no longer dealing with a casual enquiry and that a) you know what you're doing and b) you're not going away.

 

You still have options to get them to that point - and you will ;)

 

 

Here's hoping! It will at least demonstrate willingness and patience on my part. The fact they won't give me statements and the cumulative effect. I can't really lose now on the money as they have made an offer.

 

After FOS there would be court but I have never been keen but ............

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MacBoy

MacBoy

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I think the nice thing about both our situations is this - we have followed the templates so far and made a few phone calls. We haven't even rolled in the 'big guns' of the Information Commissioners Office, FOS or Courts - I had all the same fob-offs as you have....then out of the blue today and as a result of my Data Protection Act LBA and some diligent phoning (the same stuff as you're doing) - I seem to have a chink of light. You will be no different.

 

And remember court is nothing to be afraid of - you have the law on your side for a change - it's usually on the side of GreedCorp Plc :D

  • 04/04/07 - £104 exit fee refund - Portman BS
  • Halifax Current a/c 20yr (closed) - in progress - all 20 years statements recovered!
  • Halifax Platinum Card 15 yr - Court Action Commenced - all 15 years statements recovered!
  • A&L Current a/c - You're next..

Write to your MP and

COMPLAIN about the ANTI-CONSUMER way in which the OFT Test Case is being handled!

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Dusary

Dusary

Posted
Posted

Chatting to himself:

 

"Isn't it fun being a PLATINUM CARD holder?"

****************************

 

You know something? - I think that the jolly old polite phone call thingie seems to work.

 

The more you call (politely) the better and more informative the response!

 

Go for it.

 

The added pressure of Information Commissioner's Office seems to be bearing fruit as well!

Dummie's Guide to CAG: http://www.consumeractiongroup.co.uk/forum/welcome-consumer-forums/107001-how-do-i-dummies.html

Me v BofS: Charges: £13,048.10 #2a/c Statements from 08/01/01 received. Charges:£5,156.39 Information Commissioner's Office informed June 12th who wrote to BoS, June 22nd for non-compliance. #1a/c: passed to BoS Senior Review Team. Discovered 2 further a/cs, and 3 Loan accounts. "Goodwill offer" of £7,424.23 06/07/07. Accepted (partial repayment). 20/07/07 Top-up payments of £2,558.10 & £1,154.00

£11,136.33 paid back thus far.

New claim issued: 9/07/2007 for 3rd account: £500+ PRESSING ON!

Don't forget - when you win - a donation to CAG would be welcome!

If anything I've said has remotely been of any assistance, then please tip my scales!

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kennythecelt

kennythecelt

Posted
Posted
Chatting to himself:

 

"Isn't it fun being a PLATINUM CARD holder?"

 

****************************

 

 

 

You know something? - I think that the jolly old polite phone call thingie seems to work.

 

The more you call (politely) the better and more informative the response!

 

Go for it.

 

The added pressure of Information Commissioner's Office seems to be bearing fruit as well!

 

I remember I was shot down by a poster in the Scotland sub forum for suggesting such an approach. Was told to effectively kick them at every turn- could not quite believe it.

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MacBoy

MacBoy

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Well they've had a day off fom me - I'm waiting to see what comes of yesterdays letter :D

 

On another note.. I don't know whether or not it affects you two, but I've started a thread over on MSE about a new [problem] by the credit card companies that I think I've identified - hop over and take a look if the feeling takes you :D

 

(you'll see that there's the odd patronising git over on that forum too btw) :lol:

  • 04/04/07 - £104 exit fee refund - Portman BS
  • Halifax Current a/c 20yr (closed) - in progress - all 20 years statements recovered!
  • Halifax Platinum Card 15 yr - Court Action Commenced - all 15 years statements recovered!
  • A&L Current a/c - You're next..

Write to your MP and

COMPLAIN about the ANTI-CONSUMER way in which the OFT Test Case is being handled!

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Share on other sites
MacBoy

MacBoy

Posted
  • Author
Posted

Indeed tilly - there's another one too - look at the 2nd post after I started the thread - although there are some nice people responding too ;)

  • 04/04/07 - £104 exit fee refund - Portman BS
  • Halifax Current a/c 20yr (closed) - in progress - all 20 years statements recovered!
  • Halifax Platinum Card 15 yr - Court Action Commenced - all 15 years statements recovered!
  • A&L Current a/c - You're next..

Write to your MP and

COMPLAIN about the ANTI-CONSUMER way in which the OFT Test Case is being handled!

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Share on other sites
MacBoy

MacBoy

Posted
  • Author
Posted

Yes it seems like it's on its way to becoming a lively thread :D

  • 04/04/07 - £104 exit fee refund - Portman BS
  • Halifax Current a/c 20yr (closed) - in progress - all 20 years statements recovered!
  • Halifax Platinum Card 15 yr - Court Action Commenced - all 15 years statements recovered!
  • A&L Current a/c - You're next..

Write to your MP and

COMPLAIN about the ANTI-CONSUMER way in which the OFT Test Case is being handled!

Link to post
Share on other sites
MacBoy

MacBoy

Posted
  • Author
Posted

Well thx Kenny - and your good self?

  • 04/04/07 - £104 exit fee refund - Portman BS
  • Halifax Current a/c 20yr (closed) - in progress - all 20 years statements recovered!
  • Halifax Platinum Card 15 yr - Court Action Commenced - all 15 years statements recovered!
  • A&L Current a/c - You're next..

Write to your MP and

COMPLAIN about the ANTI-CONSUMER way in which the OFT Test Case is being handled!

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Share on other sites
MacBoy

MacBoy

Posted
  • Author
Posted

Where's the serial-killing Lighthouse Keeper from Craggy Rock this evening? :lol:

  • 04/04/07 - £104 exit fee refund - Portman BS
  • Halifax Current a/c 20yr (closed) - in progress - all 20 years statements recovered!
  • Halifax Platinum Card 15 yr - Court Action Commenced - all 15 years statements recovered!
  • A&L Current a/c - You're next..

Write to your MP and

COMPLAIN about the ANTI-CONSUMER way in which the OFT Test Case is being handled!

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Share on other sites
MacBoy

MacBoy

Posted
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Posted
Im right beside you!!!eek.gif

I meant Dusary :D

  • 04/04/07 - £104 exit fee refund - Portman BS
  • Halifax Current a/c 20yr (closed) - in progress - all 20 years statements recovered!
  • Halifax Platinum Card 15 yr - Court Action Commenced - all 15 years statements recovered!
  • A&L Current a/c - You're next..

Write to your MP and

COMPLAIN about the ANTI-CONSUMER way in which the OFT Test Case is being handled!

Link to post
Share on other sites
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