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    • We initially raised a complaint with the finance company who told us that as its over 6 months the consumer rights act won’t apply and we would need to provide evidence of the problem being there at purchase. As we have only just got the report from Mercedes we haven’t been able to submit this within their 14 day timeframe. Is this not the case then? Thanks
    • The previously little-known Chinese-American businessman’s fortune was transformed by the British taxpayer through 11 government contracts worth approximately £4.3bn for lateral flow tests (LFTs) made in China and sold by Innova. Charles Huang says contracts generated $2bn (£1.6Bn) profit   The government fast-tracked the company after its British representatives sent a direct email to Dominic Cummings, the chief adviser to the then prime minister, Boris Johnson, in July 2020. And, a Guardian investigation has found, the fast-tracking of Innova was supported by the then chancellor Rishi Sunak’s team at the Treasury. Innova became for a period of at least four critical months the only company authorised to supply rapid Covid tests in the UK, despite scores of others developing similar kits. At the time, the government spending watchdog raised concerns   Boss of US firm given £4bn in UK Covid contracts accused of squandering millions on jets and properties | Coronavirus | The Guardian WWW.THEGUARDIAN.COM Exclusive: Rishi Sunak’s team helped fast-track deal with firm founded by Charles Huang, who says contracts generated $2bn profit  
    • Welcome to the forum What makes you think that ?   Andy
    • We purchased our Mercedes in September 2023 from Doves in Horsham for £21000, paying half cash and half on finance. We also purchased warranty for life via Ramp as recommended by Doves. On 12th May 2024 the car failed to recognise the key and wouldn’t not open, the AA could not identify the problem so via our warranty the car was taken to Mercedes in Croydon. After 3 weeks the problem was finally identified as water ingress in the drivers side footwell which has corroded and blown various components. After further investigation it was discovered the windscreen was date stamped 2019 (all the windows are 2018 - therefore not the factory fitted windscreen) The leak has developed due to incorrect sealant being used assuming when this was replaced and also water leaking from the seam. The warranty company do not cover water ingress so we are now faced with a bill of £3635. As we are now at 8 months since purchase (problem started at just over 7 months) we are not covered by the consumer rights acts. Would we be covered Sale of Goods Act? We have all the reports for the works being completed but unsure if this should be taken to the finance company or Doves who we purchased the car from. Do we pay for the works and then try and claim it back or should they be paying? Any help would be much appreciated
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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Lady E .v.Abbey


Lady E
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Well I rang the Court today and a very helpful lady said that the Judge still had my AQ and draft directions in his pending tray. She has offered to call me as soon as the Judge has passed them back to Admin and let me know what is happening. The Judge reads the AQs in between hearing hence the delay . ALSO new policy has been received from Northampton , that of 16th April , AQs were dispensed with due to the time delay in getting bank charges cases to the court.

 

I have started photocopying some of my letters and statememnts that I have but I need to crack on and do my court bundles and of course my skeleton argument . A bit scared on that one as I have 5 charges which I am using S32 (B) © Limitations Act and whilst I know what I want to say ," you concealed that the charges were unlawful from me , even after the OFT report in April 2006, and I didnt know I could claim back until Dec 2006" ,I have got to find a way with words , that come across as professional and coherent.

I might leave that bit till last and holler for HELP !!!

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Hi LadyE,

 

Any news yet?

All advice offered here is my opinion only based on what I would do in a given situation. If you wish to act on it you do so at your own discretion

......................................................

I have no legal expertise or qualification, and give advice on the basis of my own experience and nothing else.

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Rang court last week, papers till with Judge . Postie due at 1030am ,if nothing will ring on Wednesday, as it will then be three weeks since AQ had been due to be submitted.

 

Thanks for asking. How is your bundle coming along?

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Blimey Ms E,

 

You get up early in the morning!!

 

 

I've printed off all the Bookworm stuff and now I'm at the photocopying stage. I feel an hour's overtime being necessary at work tomorrow evening to get it all done. It will run to a couple of hundred pages I would think, so to prepare two copies is a hell of a lot of copying.

 

Let's hope the postie brings good news for you:)

All advice offered here is my opinion only based on what I would do in a given situation. If you wish to act on it you do so at your own discretion

......................................................

I have no legal expertise or qualification, and give advice on the basis of my own experience and nothing else.

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LOL ....my two little fellas get me up that early ;) .

 

I have started printing off my statements and my original letters courtesy of Lord E (well his work really) also copied corres from Abbey , it is the other bits I have to format first before I do any printing. You must have heaps of paper , just seems such a waste as Abbey should just do the decent thing and pay up,it makes me very cross . :evil:

 

When do you plan sending it in ? Are you taking it to the court by hand ?

 

Good luck Charley

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Oh the joys of little 'uns............mine are both teenagers now so they mostly go to bed after me and given the chance, they'd stay in bed until the afternoon.

 

I've made a bit of a pig's ear of the Bookworm bundle stuff by not planning how many pages of statements and correspondence I'd got, I didn't number any pages by computer, so I'm going to have to number everything by hand as I put the bundle together.

 

The court offices are quite local to me so I might just drop it in by hand..........or should I post it and charge the cost back to Abbey out of spite:)

All advice offered here is my opinion only based on what I would do in a given situation. If you wish to act on it you do so at your own discretion

......................................................

I have no legal expertise or qualification, and give advice on the basis of my own experience and nothing else.

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Post it Charley, recorded delivery and charge the shabbey , LOL .

 

Just phoned the court, the Judge has allocated my case to the small claims court but did not send any directions etc. They are sending the papers back to him and hopefully I should hear within 2-4 days.

 

Did you see Marie's thread ? I wish I had gone to Reading Court LOL, but a bit of a trek down the M4 .

 

How is your numbering going? I guess I know what I will be doing this bank holiday.

 

Good luck

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Hi LadyE

 

Well done for phoning..............now at least you know where you're up to and can plan around it. Beach or Bundle this Bank Holiday?

 

Hasn't mj done well...............I'm so pleased for her:) and BF posted on her thread as well;) she must be important!

 

Haven't been able to do any numbering yet............I've actually had to do some work this week and last night there was the small matter of a football match to watch.

All advice offered here is my opinion only based on what I would do in a given situation. If you wish to act on it you do so at your own discretion

......................................................

I have no legal expertise or qualification, and give advice on the basis of my own experience and nothing else.

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Hi E,

 

How's your bundle looking?:)

All advice offered here is my opinion only based on what I would do in a given situation. If you wish to act on it you do so at your own discretion

......................................................

I have no legal expertise or qualification, and give advice on the basis of my own experience and nothing else.

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Hi Charleyfarley , well I had lots of good intentions this weekend ,but we had a bit of a family crisis, and OH was called away. My bundle still remains the same , just photocopies of Abbey letters and my statements etc,.I have not done my statement of evidence yet or anyhting else.

I have just rung the Court again, and Mr Judge still has my papers awaiting directions . I know what I got to do ..................

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Hi Charleyfarley , well I had lots of good intentions this weekend ,but we had a bit of a family crisis, and OH was called away. My bundle still remains the same , just photocopies of Abbey letters and my statements etc,.I

 

Sorry to hear that E, hope everything's OK, and Abbey will still be there waiting when you're ready to face them:)

All advice offered here is my opinion only based on what I would do in a given situation. If you wish to act on it you do so at your own discretion

......................................................

I have no legal expertise or qualification, and give advice on the basis of my own experience and nothing else.

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  • 2 weeks later...

Hi E,

 

You've been very quiet lately. Hope everything's ok:)

 

Come and tell us how you're getting on

All advice offered here is my opinion only based on what I would do in a given situation. If you wish to act on it you do so at your own discretion

......................................................

I have no legal expertise or qualification, and give advice on the basis of my own experience and nothing else.

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Hi Charley , yep still here . District Judge has been away on another holiday (more holidays than Tony and Cherie Blair, LOL , OMG maybe she is sitting in the county court as a sideline.....eeek). Papers are now with Judge to set a date . Everyone in the gang seems to have progressed so much further down the line than me , but it is also giving me more time to prepare. I saw you were boasting about your big one .......tee hee 242 pages of court bundle , I would love to see Ms Kirkmans face when Postie brings that to her desk . Forgot to say your title "Pay up you B******s" may not be the best title for a swift payment , although it will certainly draw attention to your case . Keep us posted .

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Today Postie bought me a letter from the Court . It is a General Form of Judgement or order and it reads as follows:

Before District Judge****** sitting at **** County court , Upon reading the court file IT IS ORDERED THAT

1.the claimant shall file at court and serve on the defendant the following further information by 07 June 2007:

1.1 Each and every charge by amount and date which the claimant seeks to recover from the defendant .

2.This order was made without a hearing. Any party affected by it may apply within 7 days of service for it to be set aside, varied or stayed.

Dated 22nd May 2007

 

I am a little puzzled because I did all this when I submitted my AQ , I will obviously comply,I assume Judge does not want my bundle yet ?

 

Any advice please ????

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Well the only thing that i can think of is that the other side have said that they have never received a list, I would ring the court just to clarify, and tell them that you have sent them a copy before you filed at court, the received a copy also with the N1 that you filed , but the bottom line is that you will just have to send it again

 

hope this helps

  • Haha 1

Lula

 

Lula v Abbey - Settled

Lula v Abbey (2) - Settled

Lula v Abbey (3) - Stayed

 

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Hi E,

 

I can only agree with Lula, and the only thing I would ask, is did you send in a schedule separately after you filed MCOL?

 

Also, ref your post#26 about s32, MadNick has put a great post on bonnie0852's htread all about it, so if you've not already done it, you could just lift it from there:)

All advice offered here is my opinion only based on what I would do in a given situation. If you wish to act on it you do so at your own discretion

......................................................

I have no legal expertise or qualification, and give advice on the basis of my own experience and nothing else.

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  • 2 weeks later...

Well just to update......hand delivered list of charges to Court and posted copy to Abbey all done on 31st May.

 

CF - Thank you so much for that top tip re Sec32 , I now feel a lot more confident in explaining to Mr Judge the gist of my argument .

 

Now it is a waiting game again to see what Postie brings me .

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Making progress E....slowly but surely we're getting there:) ;)

All advice offered here is my opinion only based on what I would do in a given situation. If you wish to act on it you do so at your own discretion

......................................................

I have no legal expertise or qualification, and give advice on the basis of my own experience and nothing else.

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  • 2 weeks later...

Got a letter today from the Court , my date of hearing is 23rd August at 10am . I have to serve both the court and the Abbey my court bundle 14 days prior to the court date , I have a fair bit done (thanks to everyones help) do you think I should submit sooner rather than later???

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sooner.................the sooner abbey get theirs the better. Only send the court theirs closer to the deadline

All advice offered here is my opinion only based on what I would do in a given situation. If you wish to act on it you do so at your own discretion

......................................................

I have no legal expertise or qualification, and give advice on the basis of my own experience and nothing else.

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Hi E,

 

Read clarion48's thread about costs...........................and get your cb in ASAP:)

All advice offered here is my opinion only based on what I would do in a given situation. If you wish to act on it you do so at your own discretion

......................................................

I have no legal expertise or qualification, and give advice on the basis of my own experience and nothing else.

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  • 3 weeks later...

Now in the final stages with my bundle, I called Abbey today and spoke to Claire Fletcher, who sounded quite pleasant,she asked for my case number and date of hearing which I gave. She dug out my file asked for my tel no. and said either her or a colleague would be reading it and will call me back to settle out of court. Was this part 7 to Jackanory or do they actually call people back to negotiate?? Yep I know I am cynical , but there is hell of a lot of work in this bundle business :)

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Well i would suggest that you have a spreadsheet ready with all the time it has taken you to compile your bundles @ £9.25 per hour, plus all postage, printing, photocopying costs incurred and make sure that this is included in your settlement, otherwise, you can not settle at this time and put in a Wasted Costs order at the court with all this information, please God you have kept any receipts :D

Lula

 

Lula v Abbey - Settled

Lula v Abbey (2) - Settled

Lula v Abbey (3) - Stayed

 

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  • 3 weeks later...

Help- just having a wobbly . Have got all my documents and case notes printed , I did a draft statement of evidence and then popped back to Gary H "Got a court date" help sheet and am wondering if I actually need a statement of evidence? Mr Judge ignored my draft directions and issued a court date and instructions as follows-

Each party shall deliver to every other party and to the court office copies of all documents including any experts report on which he intends to rely on at the hearing no latrer than 14 days before the hearing.

 

Does that mean basic court bundle and other bits that I need eg copy of limitations act , but not a statement of evidence???

 

Sorry I

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