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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Varangian Guard v Nationwide


Varangian3
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Hi folks

 

just registering a new thread to say that my prelim letter has gone this week (6/3/07). I sent a nice letter to Mr Bacon asking for my money back and telling him what happens if he doesn't pay up.

 

As I follow all the other cases here, I'll post my developments.

 

cheers and good luck

Varangian3 :cool:

 

Currently firing at:

Nationwide

 

Sharpening crosshairs on:

NatWest

Citibank

Capital One

Goldfish

Lloyds TSB

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  • 2 weeks later...

Next stage reached. LBA sent 22 March

 

When I got home for the weekend I found the standard bog-off letter (dated 14 March but not posted for ages) from Tara Camfield, Customer Experience Coordinator.

:razz: Who dreams up these stupid job titles? :razz:

Watch this space for further developments...

 

Varangian Guard

The Byzantine Empire strikes back

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Hi VG3

 

Makes you wonder if a 'customer experience coordinator' is there to delight us with new experiences (wishful thinking perhaps??) or is it just trying to put a positive 'spin' label on what we all know as a COMPLAINTS department??

 

Good luck with your claim - on current reckoning you should be getting your charges refunded in about 6-7 weeks time.

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Guest ian cognito
not so sure where they got 8 weeks from!!!!!

 

That's the period the financial ombudsman says is reasonable for the banks to deal with complaints :rolleyes:

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  • 5 weeks later...

Service date was set at 29th April.:)

 

On 27th they Acknowledged Service, stating that they will defend the whole claim. They are using Eversheds Solicitors in Cardiff.

 

Varangian

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best of luck vara!! x

PLEASE HELP OTHERS, WHEN YOU WIN YOUR CLAIM GIVE A LITTLE BACK

 

 

Nationwide **WON**- £3,880.00 14/03/07

 

Nationwide Claim 2 LBA sent 13/03/07

 

 

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  • 2 weeks later...

Hi, Vara,

I am about a week ahead of you, N1 submitted on the 13th April,

still no news from Nationwide,

i shall be keeping an eye on your thread to track progress as i read on another thread that NW are delaying paying up even after the 28 day deadline, so GOOD LUCK.:lol::lol:

Wheatfield.

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  • 2 weeks later...

Well

 

Having said they would defend, Nationwide did nothing for weeks. The 28 days ends today 27th.

 

Yesterday (26th) I received a letter from the court saying that their defence was that the full amounts had been paid to me on 23rd. However, still no money in account today, perhaps because I can't do anything now before Tuesday due to the bank holiday.

 

Looking good - but better when I see the money is really there :D;)

 

Varangian

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As the 28 days end on a sunday the court will extend it to the next working day which I think in this case is wednesday. However if NW have already submitted a defence this doesnt matter.

Do not call off the action until you have the dosh.

I have noticed in a couple of threads that they do seem to be taking a long time recently to pay people out, even after saying they have done!

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Well............

 

Still not had the charges back, so rang them up to see.

An awfully nice woman apologised because there had been 'an error' and they had forgotten to refund the money that they had already told the court they had paid on 23rd May. Bless. :p

 

Good job I'm as understanding as they are when my money is coming in a bit late :D

 

Anyway she assured me she would do the form today and I'd get the cash tomorrow. So A really lovely call - 3 grand better off and she sounded a real hunny too!! :D

 

Varangian

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I rang the Customer Experience people in Swindon - the same ones who sent you the rejection letter. But that's because they had failed to pay what they had already said they had paid.

 

You should get a letter from the court now saying that they have paid everything and that is their defence filed within the 28 days. No good ringing the people I did until they have agreed to pay you.

 

Varangian

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Well now I know!!!! I`m not only having an economics and contractual law lesson on this site.. Now,, I`m gettin friggin history lessons. It`s like goin back to school. But what I urgently need to learn is how to use a laptop.

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