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superward vs. RBS**WON**


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Hi Superward Im slightly ahead of you and will be going down the FOS route 4th May. There is still time yet for the bank to cough up.

05/03/07 S.A.R - (Subject Access Request) handed in at branch

Found missing statements at home !!!!

08/03/07 Prelim+ schedule posted rec del

22/03/07 :mad: No reply to prelim LBA posted rec del

05/04/07 :mad: 14 days and no reply to LBA, sent e-mail

27/04/07 :D Offered FULL SETTLEMENT £3375

03/05/07 Cash in bank account :D :D

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Hey Superward. Make sure you send a copy of the second letter to the customer services department, i did and they are the ones who sorted my claim out. Was sent the following

 

Mr StyX,

 

 

Please be informed that an offer letter's going out in the post today for

£2504.89. I rang to inform that.

 

Many thanks

 

Regards

 

Hima

 

 

Hima Jayanti

Customer Relations Unit

Retail Support

Royal Bank of Scotland Group

The Cornerstone

South Gyle Crescent

Edinburgh

EH12 9LE

 

 

I was also in email contact with the powers to be, so you might want to include your email address. I am not too sure how that one stands.

 

Hold in there and good luck.

StyX Has Won

 

RBS - £2,500

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Hi Styx,

 

I might just do that, can't hurt, and if it brought you success it's worth a try.

 

Tomorrow will be 6 weeks from the day they received the Prelim complaint letter.

 

What I might do is bang off an email/letter tomorrow to them reminding them they have 2 weeks before the 8 week deadline strikes and I complain to the FOS.

 

I am sure it won't come to that thought...haha.

 

superward

superward vs First Direct - WON!!!

superward vs RBS - WON!!!

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Following Dangler8's lead (we started around the same time) I phoned CRU today to see if I could find out anything. Wasn't as lucky as him in getting told an offer was on it's way. Which is odd considering we both started a few days apart. Anway....

 

Spoke to someone, who to be honest was not that helpful and was rhyming off the usual patter till they realised I had half an idea about what I was doing and talking about. They first of all said that the timescales because of the backlog is that offer letters are sent out 8 weeks after they send you the original acknowledgement letter(:cool: )...I mentioned the FOS guideline...she put me on hold...and came back to say that as a rough estimate I should be receiving an offer on the week starting 14th May..which would be 9 weeks from the day they received my original letter and 6 weeks from when they sent me the acknowledgement :confused:

 

In conclusion I am not much further in the know :p

superward vs First Direct - WON!!!

superward vs RBS - WON!!!

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Stick with it, they will pay basic charges in full. If necessary be prepared to phone the day before deadline. Im sure there is a mailing problem at CRU.

Best of luck :D

05/03/07 S.A.R - (Subject Access Request) handed in at branch

Found missing statements at home !!!!

08/03/07 Prelim+ schedule posted rec del

22/03/07 :mad: No reply to prelim LBA posted rec del

05/04/07 :mad: 14 days and no reply to LBA, sent e-mail

27/04/07 :D Offered FULL SETTLEMENT £3375

03/05/07 Cash in bank account :D :D

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UPDATE : Received a letter this morning from RBS settling in full. Usual standard letter but settling for the full amount. A. WOO. HOO. :D :D :D !!!

 

Thanks to everybody for their help and especially T4FF, Dangler8 and Styx! A wee break while I move flat and then onwards to claim against my, now closed, RBS credit card and Barclaycard accounts:roll: !

superward vs First Direct - WON!!!

superward vs RBS - WON!!!

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Congtratulations superward "Braveheart victorious again" :D :D

05/03/07 S.A.R - (Subject Access Request) handed in at branch

Found missing statements at home !!!!

08/03/07 Prelim+ schedule posted rec del

22/03/07 :mad: No reply to prelim LBA posted rec del

05/04/07 :mad: 14 days and no reply to LBA, sent e-mail

27/04/07 :D Offered FULL SETTLEMENT £3375

03/05/07 Cash in bank account :D :D

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Great news!!

If my post has been useful, tip my scales and let me know

 

Always start with the User guide!

Stuck with RBS charges? Click here!!

 

RBS CA1 £2794 SETTLED!!! RBS CA2 £503 SETTLED!!! HBOS CC £498 SETTLED!!! Barclaycard £705 (with CCI) ONGOING!!! NATWEST CA ONGOING!!! LLOYDS CA x 2, CC, LOAN ONGOING!!! HFC LOAN ONGOING!!!

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  • 2 weeks later...

hi there

 

couldnt help reading your posts can i ask for some advice? My court date is set for July 4th ill be home from my holidays early that morning im a bit worried as i go away on the 26th of june what do you think i should do should i contact my bank? At what point did the RBS settle with you ive never heard anything from them hope you can help by the way congrats on your latest coup

 

regards richard

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  • 3 weeks later...
Morning all,

 

I have been reading with interest, on and off, for a while now about the full charges issue. Never really thought about doing it before as I didnt think the effort justified the amount I thought had been charged in total over the years.

 

However, out of interest I asked for the statments (ordered via telephone banking and received within a week - charged £5 :-)) to have a look see. Over 5 years since I opende the account I was charged £1330 in charges in total!

 

Going to send off my prelim letter, recorded delivery of course, detailing charges and asking for a refund Monday morning.

 

Looks like RBS seem to pay out after the LBA letter but we shall see. I shall keep you all updated!

 

Wish me luck!

Hi there I have been reading with interest your comments -as I am with RBS.. We have now received a letter from their solicitors 1. stating Defence and 2. Request for further information. Just wondered if you had got this far - as received anything like this yet? thanks June

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UPDATE : Received a letter this morning from RBS settling in full. Usual standard letter but settling for the full amount. A. WOO. HOO. :D :D :D !!!

 

Thanks to everybody for their help and especially T4FF, Dangler8 and Styx! A wee break while I move flat and then onwards to claim against my, now closed, RBS credit card and Barclaycard accounts:roll: !

Hi congrats - I am in the process with RBS and have just received a letter from their solititors - why stating 'Defence' and asking for further information. Did you have to go this far?? thanks June

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