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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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wobbles vs Woolwich Openplan


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Hi all,

 

I'm still waiting for my statement / charges. However, I did not request them via the normal SAR letter. I requested it over the telephone and received a case number. I received a letter advising me that they will respond to complaint by 4th April (which is within the 40 days that my letter would have given).

 

Q - Has anyone else start the ball rolling via phone rather than written SAR?

 

BTW - I had the SAR letter all typed up and in an envelope with a cheque before I decided to give them a call...

 

Wobbles

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If you haven't sent the SAR then it won't be treated as one, therefore you cannot count 40 days. I would send the SAR without delay, otherwise you could be waiting a very long time.

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice you must always consult a registered and insured lawyer.

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If you haven't sent the SAR then it won't be treated as one, therefore you cannot count 40 days. I would send the SAR without delay, otherwise you could be waiting a very long time.

 

Thanks Barracad

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I've been reading and reading and reading...

 

A couple of questions on the "new strategy" on AQ circa Dec 06:

 

1. Generally are judges accepting this prompt and giving these directions?

2. Has this led to banks throwing in the towel within 28 day limit set for them?

 

I read the first 3 pages of the AQ thread but not all of the 25 pages.

 

Thanks,

 

Wobbles

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Hi folks,

 

An interesting update.

 

This is my timeline:

 

7th March - I requested charges over last 6 years over the phone

8th March - Received standard letter from Cust Rel saying would receive by 4th April.

13 March - Received list of charges six years - Total over £7,000!

 

I expected to see note that they would come back to me in 8 weeks with an offer OR an offer now for £1000 max.

 

However, in the letter today, they are offering a full & final of...

 

£5000+ straightway!

 

What that all about I wonder?

 

Wobbles

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wow what u gonna do, think if it was me id take it and run lol but then id think hold on thats still £2000 they owe me

 

good luck on ur decision hun, id take a day or 2 to think it over before u decide but what ever happens u will get all ur money back in the end.

 

amandax

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wow what u gonna do, think if it was me id take it and run lol but then id think hold on thats still £2000 they owe me

 

good luck on ur decision hun, id take a day or 2 to think it over before u decide but what ever happens u will get all ur money back in the end.

 

amandax

 

You're right Amanda. I am not going to make a hasty decision just yet...

 

Wobbles

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this is the first ive heard of barclays doing this! sounds fishy to me as if theyve got something to hide. However, if and when you raised a court claim the 8% would bump it up nicely as well.

so i would do a spready with the 8% on the 7k and see what it comes to then make your decison.

 

at the end of the day its your call but if it was me i would want whats owed to me.

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this is the first ive heard of barclays doing this! sounds fishy to me as if theyve got something to hide. However, if and when you raised a court claim the 8% would bump it up nicely as well.

so i would do a spready with the 8% on the 7k and see what it comes to then make your decison.

 

at the end of the day its your call but if it was me i would want whats owed to me.

 

Hi Kimmy,

 

Yep, I've been banging away in Open Office for a while and worked it out. I just wished that I had been through whole process end to end at least once, so I could be sure that I wouldn't mess things up and make a mistake with claim somewhere down the line.

 

Anyway, it's always the first time for something...

 

Wobbles

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