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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Emma vs Student Loans Company


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  • 1 month later...

emma- have you checked with the Court that the papers have been served on SLC?

 

If they have recieved the papers and have continued to call you, I suggest that the inform the Court in writing.

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The calls they make are done by automatic dialer. If your number hasnt been deleted, it will continue to call and call and call you until someone switches it off.

 

Keep a note of the times and dates of any future calls, though I suspect that you may have recieved your last.

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  • 2 weeks later...

Yup.

 

Harper Macleod entered a defence and wrote to me offering settlement £80 is excess of what I asked for, all on the same day, the last before I could could get a default judgement!

 

Still havent seen anything of it though!

 

My hearing date has now been listed as 5 July!:D

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  • 4 weeks later...

If they ring again tell them you will be delighted to make arrangements to pay them whatever you legally owe them after the dispute is resolved. Ask for the name of the person ringing you then tell them that these demands for payment will be reported to the Court and the caller named.

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Can I just ask why you believe 12 July to be important?

 

If they have put in a defence, they have acted in accordance with the rules and its now up to the Court to set a date for a full hearing.

 

If they are still hassling you, contact the Court.

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Dont forget that judgement is at the Court's discretion, as this will probably be classed as unliquidated, the Court may decide that this needs to go before a judge. If they fail to enter a defence though, they will not have any right to put their case before him/her.

 

But you will. This is good.

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:D

 

Jayzyz- every flippin' time. Just shows SLC's numptietude.

 

Sorted.

 

Just email the muppet responsible to point out their error. You could point out that you are aware that this "administrative errorr" appears to be standard behaviour. Was it Stephanie Lynn or Laura Packitinoviwitch?

 

They wont settle until the hearing date is almost upon them, so dont expect a fast resolution, but hey- it means they cant hassle you again.

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  • 2 weeks later...

Send the bitch an email putting her in the picture.

 

Youre not wasting any more time or money on her client.

 

You are calling the shots here- if SLC want to avoid a close encounter with a judge they can damn well do what YOU tell them to.

 

See how even now, they think they can call the shots?

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Absolutely, emma.

 

Dont do anything to let them off the hook until the cheque is cashed and you have everything else you want in writing.

 

I would be inclined to ignore any more bull****e from that bitch in Glasgow, her "clients" know where they stand well enough.

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