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    • Heres a point, while we wait for @theoldrouge to condemn rather than promote and support right wing bigots spouting genuine and clear monstrous antisemitic rhetoric ... Isn't it actually specifically unlawful to promote violence against politicians on top of laws to criminalise such things? ... As is reported happening in these closed facebook groups run by Tory staff and where a Tory police minister and the Tory London mayor candidate are members and post?   .. or do the Tories (seemingly like tor) only promote laws for protecting the hate spouting hard right ?   "“Some of these (Tory facebook groups) posts constitute the most appalling racism and I would urge the Conservative Party to swiftly distance itself from these hate-filled groups and urgently investigate what role any Conservative politicians and officials have played within them. “Susan Hall and the Tory MPs who have belonged to these groups need to come out and explain why – and to denounce the content they have tacitly endorsed by their membership.” "Reporters found widespread racism and Islamophobia as well as conspiracy theories and celebrations of criminal damage on the pages, including sharing the white supremacist slogan and antisemitic videos. " "Unearthed found that 46 out of the 82 admins have clear links to the Tory Party, including a recent digital campaign manager for the party and a conservative activist. Conservative councillor for Haywards Heath, Rachel Cromie, is an admin on all the groups. "     Also interesting that Facebook groups opposing 20mph speed limit in Wales are being run by English Tories   Conservative-run anti-Ulez Facebook groups hosted racist and Islamophobic posts - Unearthed UNEARTHED.GREENPEACE.ORG Tory staff running Facebook groups described as 'cesspits of vile racism' WWW.THENATIONAL.SCOT TORY staff and activists are running Facebook pages which are riddled with white supremacist slogans and Islamophobic attacks... Conservative-run anti-ULEZ Facebook groups are rife with racist and violent posts   Conservative-run anti-ULEZ Facebook groups are rife with racist and violent posts - London Post LONDON-POST.CO.UK A coordinated network of 36 Facebook groups opposing London’s ultra-low emission zone (ULEZ), run by Conservative councillors and...  
    • Morning dx and thank you for your message.   With regards to your comment about them not needing to produce the deed, the additional directions ordered by the judge included 'a copy of any assignment o the debt or agreement relied upon'  so that is why I thought that point was relevant?
    • Sorry for the long post but I don't want to miss out any relevant information: My wife bought a car from Trade Centre UK and have been having nothing but trouble with it. Unfortunately we paid of the finance used to buy the car as we weren't expecting this much trouble with the car as we we though we would have protection as buying from a dealer. We are wondering if we can still reject the vehicle since the finance plan has been paid off. Timeline is as follows: 13/12/2023 -15/12/2023 Bought car from Trade Centre UK for £10548 £2000 deposit paid on credit card on 13/12/2023 £8548 on finance from Moneybarn (arranged through Trade Centre UK). picked up car on 15/12/2023 Also bought lifetime warranty for £50/month 25/12/2023 Engine Management Light comes on. The AA called out and diagnosed the following error codes: P0133 - Lambda sensor (bank 1, sensor 1) Oxygen Sensor. Error Message : Slow reaction. Error sporadic P0135 - Lambda sensor heat. circ.(bank1,sensor1) Oxygen Sensor. Error Message : Component defective Due to it being Christmas took a few days to get through to them but they booked me in for 28/12/2023 to run their own diagnostics. 28/12/2023 Took car in to Trade Centre so could check the car – They agreed it was the Oxygen Sensor and Booked me in for repair on 30/01/2024. I was told they had no earlier slots, and I would be fine to carry on driving car when I said I was afraid of problem worse. During diagnosing the problem, they reset the Engine Management Light. During drive home light comes back on. 29/12/2023 - 29/01/2024 I carry on driving the car but closer to the date, engine goes to reduced power every now and again – not being a mechanic I presumed that this was due to above fault. 20/01/2024 Not expecting any more problems paid off the finance on the car using personal loan from bank with lower interest rate. 30/01/2024 Trade Centre replace to O2 sensor (They also take it on a roughly 60mile road trip which seems a bit excessive to me – I can’t prove this as something prompted me take a picture of milage when I handed car in but I forgot take one on collection – only remembered next day.) 06/02/2024 Engine goes in reduced power mode again and engine management light comes on – Thinking the Trade centre’s 28 day warranty period was over I booked the car the into local garage for the next day to get problem fixed under the lifetime warranty package. Fault seems to clear after engine was switched off. 07/02/2024 In the Morning, I take it to local garage who say as the light gone off – the warranty company is unlikely to cover the cost of the repair or diagnostics and recommend I contact them when the light comes back on. In the evening the light comes back on and luckily I manage to get it back to the garage just before it shuts for the day. 08/02/2024 The Garage sends me a diagnostics video showing a lot error codes been picked up by their diagnostics machine including codes for Oxygen sensor and Nox Sensors, Accelerator pedal and several more. Video also shows EGR Hose not connected to the intake manifold properly, they believed this was confusing the onboard system as it is unlikely this many sensors would trigger at same the time but they couldn’t be certain until they repaired the hose. 13/02/2024 Finally get the car back as it took a while to get approval and payment for the repairs from the Warranty company. Garage told me to keep an eye the car as errors had cleared with the hose but couldn’t 100% certain that’s what caused the problem. 06/03/2024 Engine management light comes on again. Fed up I go into Trade Centre as I was just around the corner when it happened and asked them how to reject the car or have the problem fixed. They insist that as it’s over 28 days I need to get the car fixed under the warranty package I purchased and they could no longer fix the car as it was over 28 days. When I tried telling them it appeared to be the same or related problem they said they couldn’t help as I hadn’t contacted them earlier. I asked them if they were willing to connect the car to the diagnostics machine and tell me what the problem was, as a goodwill gesture, which he agreed to do and took the car to the back He came back around 30 minutes later and said they took a look at the sensor they replaced previously and there was nothing wrong with it and engine management light went off when they removed the sensor to check it. When I asked what the error code he couldn’t give me an exact fault but the said it one of the problems I told him earlier (Accelerator pedal). I have this visit audio recorded on my phone – I informed the reps I was recording several times. As the light wasn’t on, local garage couldn’t book me for a repair under warranty. 07/03/2024 Light came on so managed to book back into local garage for the 12/03/2024 Whilst waiting to take car into garage, I borrowed a OBD sensor and scanned for errors on the car. This showed the following errors: P11BE – Manufacturer specific code (Google showed this to be NOX sensor) P0133 - Oxygen (Lambda) Sensor B1 S1: Response too Slow 12/03/2024 Took car to local garage and the confirmed the above errors. This leads me to believe that either Trade Centre UK reps lied and just reset the light or just didn’t check properly (Obviously I am unable to prove this) 22/03/2024 Finally got the car back as according to garage, the warranty company took a long to time to pay for the repairs 28/04/2024 Engine management Light has come back on. Using the borrowed OBD scanner I am getting the following codes: P0133 - Oxygen (Lambda) Sensor B1 S1: Response too Slow P2138 - Accelerator Position Sensors (G79) / (G185): Implausible Correlation I have not yet booked into a garage as I wanted to see what my rights are in terms of rejecting the car as to me the faults seem related. I can’t keep using taxi or train to get to work every time the car goes into the garage as it is getting very expensive. Am I right in thinking that they have used up their chance to repair when they conducted the repair end of January or when they refused to repair it in February ? If I am still able to reject the vehicle could you point to any sample letters or emails I can use. Thankyou for your advice on my next steps.
    • Ok noted about the screenshot uploads. In terms of screwing up I had one previous ticket that defaulted and ended up in a CCJ from Southend airport because for some reason during COVID I didn't receive their claim form just a notice of default. This hospital ticket was the 2nd ticket that went to CCJ due to a lack of knowledge of the process. Maybe it's easier just to pay them in future I'm thinking though, I don't get them very often anyway
  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

Urgent Attention Please Read - Claims in Scotland


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Hi smoorach, yes the thread jumps about a bit, and by adding your own personal experiences it can only help others decide what action to follow, as you know the discussion was in regards to claimants who wish to claim more than £1500 and from the CB who at the moment are having the 2nd claim thrown out as incompetent, this leaves no judge in doubt of their defence as mine had said it is unequivocal. The discussions are how to get around this now, which appears to be.

 

A/ Claim in England if possible.

B/ Complain to the FOS after the bank make their final offer.

C/ Raise an OA.

 

Yes thats prob best for the moment Caro until we get a clearer picture of things, also it is may be worth complaining through the FOS after the bank has made their final offer, as i said in an earlier post though this will cost the bank. (£600 per complaint)

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sorry big mac, wasn't very clear, last claim was summary cause and they settled before prelim hearing, this time(2nd claim) prelim is on 14/03/07 and full hearing 21/03/07 and not a word from them, started panicking after reading your case with CB and considered dropping this (2nd) case and just going McColl if that would help me, cos I still have £5000 to go!!!!!!!!! any advice would be welcome as you guys got me this far.........

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hi all just started the process off recouping my dosh from hbos, i've managed to get my statements and have sent a 14day letter to hbos requesting refund of all charges plus interest or i'm going to recover via the legal route ( amount £4200 ), they have till next Thursday 22nd March to respond.

I'm a bit lost as to the best way to progress it at this stage, I am Scottish based and it was my intention to recover through the English courts by using a PO box or an English mailing address as a service address. Can anyone advise me if this is in fact the best route to take and also if there are any pitfalls that I should look out for?

Does anyone know if I can use MCOL using the above method?

Many thanks in anticipation

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Hi, I have just had my fob off letter from the Clydesdale bank and was going to send them a lba but having read some of this thread i am not sure if i should hold on.

 

I am waiting for statements for another two accounts should i wait till i have all the figures from all the accounts before lba and do one claim?I had been going to do three claims one for each account.

 

Any advice would be welcome?

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KATIEROSE: Each account is different therefore a claim for each account is NOT seen as an abuse of the court.

 

QUIDSINN: You can use an english address to claim in england but you have started your process using a Scottish address, pitfalls would be having to appear in court if it got that far, yes you could use MCOL. I have found that a simple phone call to them can sometimes avoid the need to take court action, the person you would need to speak to would be the name on the offer you will more than likely receive after sending the LBA, always worth a try.

 

PENNYWISE: OA would require you to have a lawyer, the link to complaining through the FOS is below.

Financial Ombudsman Service

 

MUNGO: As your claim is for two accounts could you tell me the amount for each one, if one is under £1500 then you could raise a summary cause, if both are over this amount then an OA for each to avoid the possibility of throwing out due to 2 or more claims on each account, you would require a lawyer and risks of costs go up, in regards to the above link i would wait until the bank make their final offer and then if it is not acceptable make a complaint.

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Hi All

my big mate has just had a letter from clydesdale telling him that they will be defending in court next week.He had claimed for £1298,last december they payed him out half that amount,he accepted as was the advice on this site at the time,but sent a letter to them saying he would accept this but intended to sue for the rest.

 

The bank in this new letter are saying that since he accepted this cheque he accepted full and final settlement.Now hes in a panic and has court looming

next week 22nd march,and needs help big time.

 

mikeb

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LBA stands for letter before action quidsinn.

its the last chance for them to settle before court proceedings are raised.

Hope this helps.

Jacky

 

Thanks..... (how stupid am I) I wasnt going to send them any further letters, I had advised them in my original letter they had 14 days or i was proceeding down the legal road, lets face it they dont send out any further letters to the customer once they advise that they will be debiting a charge.....rather than mess around it is my intention to lodge the legal papers immeadiatly after the initial 14days are up which is next Thursday.

 

I'm going to go down the English system can anyone advise where is the best place to hire a mailing address???? Will a PO Box from the Post Office be suffice?????

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Can I ask a few questions mainly to sort of summarise this thread (in my own head)?

From my understanding of this thread:

Other banks are likely to follow CB and we'll witness perhaps an increase of Courts rejecting multiple claims throughout Scotland?

I’ve just served a decree (awarded by the Court via Summary Cause) on BoS for just over 1.5K (two accounts) and I now wish to pursue them for a total of £3,416.15 in respect of another account. With this in mind and for such a sum above the Summary Cause limit of 1.5K I should write to the banks as normal with LBA?

Thereafter it would appear that (when I get the inevitable refusal) I should approach the FOS, who appears to be sympathetic to our cause and will not support the banks' claims that their charges are reasonable -- this would circumvent the need to go via Ordinary Action? Posts from Flash and Robert XC seem to indicate that this may be the case.

Best to await the outcome of Sneaky Pete’s case for guidance?

Regards,

Ian P of Edinburgh

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Another thought has occurred to me – we have not lost in the past and are unlikely to lose in the near future a propos illegal bank charges. Thanks to the templates on this and other sites the paperwork is all but done and dusted to enable we lay persons to claim our money back from the banks.

With this in mind, and considering just how little work he or she would have to do, why doesn’t some “tame and friendly” lawyer cash in on this goldmine and take on Ordinary Action cases on a “no-win-no-fee” basis? This moreso as losing is not currently an option.

Of course they’ll take a hefty fee, but I for one would rather get back 70 per cent of a 3.5K claim than 0 per cent of any claim.

Discuss?

Ian P of Edinburgh

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Excuse my ignorance and without trawling the threads can someone advise me what is LBA

 

Unfortunately, this is a 'self help' forum, and trawling of the threads is something that must be done, to familiarise one's self with the in's and out's of the process.

Too many people are jumping in and making mistakes, and the same questions are being repeated over and over again, Thank goodness for the more patient members who answer these questions.

There are FAQ's ~~> http://www.consumeractiongroup.co.uk/forum/faqs-please-read-these/, Step-by-step instructions ~~> http://www.consumeractiongroup.co.uk/forum/faqs-please-read-these/31460-example-step-step-instructions.html, and if anyone had read the FAQ's they would have noticed in a nice wee box ~~> http://www.consumeractiongroup.co.uk/forum/faqs-please-read-these/31052-contact-details-banks.html.

 

My apologies for hijacking your thread George, maybe im just having one of those days..........

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FYI,

 

Appointing a lawyer will always cost you something. You never get all your expenses back in court or through settlement. Expect to have to pay 1/3 of your legal costs if you win and all your own and 2/3 of theirs if you lose.

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FYI,

 

Appointing a lawyer will always cost you something. You never get all your expenses back in court or through settlement. Expect to have to pay 1/3 of your legal costs if you win and all your own and 2/3 of theirs if you lose.

Exactly. The big myth surrounding 'no win no fee' is that if you lose it costs you nothing. At best all it merans is that you won't have to pay your agent - it doesn't however protect you from having to pay the banks costs - which could well be ruinous. We've talked about this a lot with a number of lawyers, including the Govan Law Centre. The advice is always the same - advise your members to stay well away from Ordinary Cause.

Robertxc v. Abbey - £3300 Settled in full

Robertxc v. Clydesdale - £750 Settled in full

Nationwide v. Robertxc - £2000 overdraft wiped out, Default removed by order of the sheriff

Robertxc v. Style Card - Default removed by order of the sheriff

Robertxc v. Abbey (1) - Data Protection Act action. £750 compensation

Robertxc v. Abbey (2) - Data Protection Act action. £2000 compensation, default removed

 

The opinions on this post are those of Robertxc and not necessarily the opinions of the group and do not constitute sound legal advice. You are advised to seek professional legal advice.

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I'm in Scotland (haggis, neeps & tatties and wear kilt all day:razz: )

 

My claim is with BoS, not CB fortunately! However, it will not be long before other banks follow suit I think.

 

My scenario is;

SAR sent - BoS only supplied part of statements within 40 days (charges on supplied statements came to just over £1200). Still waiting on remainder of statements.

Submitted Prelim.

 

When I manage to crowbar the rest of the statements from BoS and I go to make another claim (which I think will be less than £750), do you think if they stated that I should have claimed in one lot, my defence could be that the claims were based on how they sent the statements?

 

Any thoughts

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Hi needrevenge, i know what your saying but the answer is defin NO, i said this to the BIGYIN at court and was told that i should have waited until i had all my statements before raising court proceedings as i KNEW or SHOULD have KNOWN that there were other charges to be claimed.

Hope this helps.

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HBOS has charged in total over £2800 over the last 6 years and I've split that into 4 seperate refunds and done them seperately to avoid it going Summery Casue. HBOS has already sent me 2 cheques for the first £1400. I'm currently on my 3rd court case against HBOS (which the Kilmarnock Sheriff Court accepted) but the bank has sent me a letter which has been worded differently to that of any other letters they've sent me.

 

It reads:

 

"I note that you have previously had two payments in respect of your complaint regarding bank charges on your account therefore I am unable to agree to your request for a further refund."

 

The return date is next Friday (23/03/07) and the hearing date is 30/03/07. Is this just another scare tactic from them?

I guess I should contact them to acknowledge this but what should I say in my letter to them?

 

Any help would be appreciated.

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Sounds a little ominous to me. Sounds like HBOS may be following Clydesdales example. Which court was your claim filed at?

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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