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    • I haven't heard of them asking for photographic evidence in this way before – but I don't think it will really pose a problem. Have you got a history of sending parcels which were then lost and you had to claim for? When you send your letter of claim? Was the item properly declared? Was the item correctly valued? Please answer these questions and then take at least a couple of days reading very thoroughly the stories on this sub- forum. There are lots of them. Read some of the pinned topics at the top which will explain the principles and then read the stories to see other people's experience. Post up your letter of claim in PDF format so we can see what you sent.  
    • Just to clarify - it was the lender who undertook works, not me.  They racked up huge huge sums in refurb costs - which were completely unnecessary.  They have been trying to charge all the costs to me.  Of course, I refuse to be held accountable - in my defence and counterclaim.   (I refuse to  be held liable for these works costs whether vat was or wasn't added - I maintain its the lender that must cover the costs).  It was a ridiculous sum of money and made no difference to their ability to sell either.  As its still unsold.    I can see - from disclosure paperwork - that the lender ceo uses this contractor all the time on other properties - for himself and for the bank.  The payer may not be responsible for the contractor's failure to add vat - but the ceo can clearly see it's not being charged - and again and again on all his jobs.  So he is complicit even if not guilty of the actual fraud.    I admit I'm angry with them. The sheer injustice and arrogance (that they could/ can do whatever they want and get away with it - has been astounding.  It's why I have fought so hard to get justice.  This particular issue is just another niggle.  They think they are above the law; can circumvent it - with no consequences / repercussions.    Thank you dx for pointing me to the link. I will now follow that up
    • I have posted the letter off today - sent recorded delivery, so should get to the Police early next week. I also walked along the street where this happened and checked if there were any CCTV cameras or video door bells in that section of the road, but could only find one. I talked to the owners of the house with the camera but they say it is set to only cover the area leading up to the house and not really the pavement or road and footage also auto deletes after 72 hours, so anything captured would be gone now. That was disappointing. I walked along the road a bit more, but couldn't see any other video door bells or CCTV, so that didn't help.  I always thought most people have at least a video door bell these days but not in that road... 😐 So came home a bit disappointed.  If anything else happens I will post an update here, but may not be for a week or so. Not sure how long this will take now.
    • Hi all.   I've just cancelled my Virgin Media because my Wife and I are going abroad for 12 months or so. My Son will be staying in our home, and wishes to start a contract with them. He signed up to a great deal for New Customers online, and a Contract Agreement was signed online. He had a delivery date for a Self Installation Kit but it never arrived. After speaking to numerous Virgin Media Staff online, they are insisting that he calls their Pre Installation Team (I presume that is their sales Team to try and get more money). He doesn't want to speak to them over the phone. He doesn't mind doing a Live Chat, but he hasn't got an Account Number yet, so that's impossible. He even had a chat with a Team Member on Whatsapp, who say they don't have access to the information they need, so he has no option but to call them. Why can't they just be straightforward with their Communications? Is there any other option other than calling them?   TIA.
    • Hi All, I'm looking for help with a P2G claim for another lost parcel. Given the wealth of information on this site, I'm hopeful that this should be an easy one to fix, but want to be sure I have everything. On the 6th March, I contracted with P2G to send a parcel (a £600 Pioneer AVH-Z7200DAB car stereo which is not on either P2G or EVRi's excluded from compensation or prohibited items list) using EVRi, sent it off, and that was the last I heard of it. The EVRi tracking showed that the parcel had made it to the national sorting hub at 2:12 on the 7th, and then vanished. By Friday, I had started to get nervous, and so, raised an enquiry. And then another, and another - well, they weren't responding, and I couldn't get their telephone one to work, I think in all, it was more than 15 enquiries. I also raised an investigation with P2G as well. EVRi closed the enquiry confirming a loss on the 19th March, and P2G near the end, although P2G closed it claiming that I needed to send photos of the parcel as proof - which I didn't have, and I also do not have an account with P2G so couldn't upload anything (I did test, just in case), and this is why despite receiving advice on the EVRi Fb group to send the letter before claim, I haven't yet acted. I have proof of the eBay listing, and the refund, to demonstrate that which was being sent, but P2G's insistence that I have no photographic proof of the parcel with the label - I have the photo of the goods in their box before sending, but this is for the eBay listing, and so does not show it after the fact. This I fear is what P2G will seek to rely on as a defence, hence my 10 week delay on progressing with this. But, I am more than £600 out of pocket for the loss: £600 for the item and £8.04 for the delivery fee, although my claim will actually be for an initial £611.09 to cover the cost of the loss, their delivery fee, and my 1st Class Recorded stamp for the Letter Before Claim to P2G, rising to £681.09 to cover the additional £70 cost of opening the court case if they fail to respond within 14 days. This question mark surrounding P2G's request for photographic evidence, is this likely to cause me a problem? Steve
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Hi smoorach, yes the thread jumps about a bit, and by adding your own personal experiences it can only help others decide what action to follow, as you know the discussion was in regards to claimants who wish to claim more than £1500 and from the CB who at the moment are having the 2nd claim thrown out as incompetent, this leaves no judge in doubt of their defence as mine had said it is unequivocal. The discussions are how to get around this now, which appears to be.

 

A/ Claim in England if possible.

B/ Complain to the FOS after the bank make their final offer.

C/ Raise an OA.

 

Yes thats prob best for the moment Caro until we get a clearer picture of things, also it is may be worth complaining through the FOS after the bank has made their final offer, as i said in an earlier post though this will cost the bank. (£600 per complaint)

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sorry big mac, wasn't very clear, last claim was summary cause and they settled before prelim hearing, this time(2nd claim) prelim is on 14/03/07 and full hearing 21/03/07 and not a word from them, started panicking after reading your case with CB and considered dropping this (2nd) case and just going McColl if that would help me, cos I still have £5000 to go!!!!!!!!! any advice would be welcome as you guys got me this far.........

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hi all just started the process off recouping my dosh from hbos, i've managed to get my statements and have sent a 14day letter to hbos requesting refund of all charges plus interest or i'm going to recover via the legal route ( amount £4200 ), they have till next Thursday 22nd March to respond.

I'm a bit lost as to the best way to progress it at this stage, I am Scottish based and it was my intention to recover through the English courts by using a PO box or an English mailing address as a service address. Can anyone advise me if this is in fact the best route to take and also if there are any pitfalls that I should look out for?

Does anyone know if I can use MCOL using the above method?

Many thanks in anticipation

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Hi, I have just had my fob off letter from the Clydesdale bank and was going to send them a lba but having read some of this thread i am not sure if i should hold on.

 

I am waiting for statements for another two accounts should i wait till i have all the figures from all the accounts before lba and do one claim?I had been going to do three claims one for each account.

 

Any advice would be welcome?

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KATIEROSE: Each account is different therefore a claim for each account is NOT seen as an abuse of the court.

 

QUIDSINN: You can use an english address to claim in england but you have started your process using a Scottish address, pitfalls would be having to appear in court if it got that far, yes you could use MCOL. I have found that a simple phone call to them can sometimes avoid the need to take court action, the person you would need to speak to would be the name on the offer you will more than likely receive after sending the LBA, always worth a try.

 

PENNYWISE: OA would require you to have a lawyer, the link to complaining through the FOS is below.

Financial Ombudsman Service

 

MUNGO: As your claim is for two accounts could you tell me the amount for each one, if one is under £1500 then you could raise a summary cause, if both are over this amount then an OA for each to avoid the possibility of throwing out due to 2 or more claims on each account, you would require a lawyer and risks of costs go up, in regards to the above link i would wait until the bank make their final offer and then if it is not acceptable make a complaint.

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Hi All

my big mate has just had a letter from clydesdale telling him that they will be defending in court next week.He had claimed for £1298,last december they payed him out half that amount,he accepted as was the advice on this site at the time,but sent a letter to them saying he would accept this but intended to sue for the rest.

 

The bank in this new letter are saying that since he accepted this cheque he accepted full and final settlement.Now hes in a panic and has court looming

next week 22nd march,and needs help big time.

 

mikeb

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LBA stands for letter before action quidsinn.

its the last chance for them to settle before court proceedings are raised.

Hope this helps.

Jacky

 

Thanks..... (how stupid am I) I wasnt going to send them any further letters, I had advised them in my original letter they had 14 days or i was proceeding down the legal road, lets face it they dont send out any further letters to the customer once they advise that they will be debiting a charge.....rather than mess around it is my intention to lodge the legal papers immeadiatly after the initial 14days are up which is next Thursday.

 

I'm going to go down the English system can anyone advise where is the best place to hire a mailing address???? Will a PO Box from the Post Office be suffice?????

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Can I ask a few questions mainly to sort of summarise this thread (in my own head)?

From my understanding of this thread:

Other banks are likely to follow CB and we'll witness perhaps an increase of Courts rejecting multiple claims throughout Scotland?

I’ve just served a decree (awarded by the Court via Summary Cause) on BoS for just over 1.5K (two accounts) and I now wish to pursue them for a total of £3,416.15 in respect of another account. With this in mind and for such a sum above the Summary Cause limit of 1.5K I should write to the banks as normal with LBA?

Thereafter it would appear that (when I get the inevitable refusal) I should approach the FOS, who appears to be sympathetic to our cause and will not support the banks' claims that their charges are reasonable -- this would circumvent the need to go via Ordinary Action? Posts from Flash and Robert XC seem to indicate that this may be the case.

Best to await the outcome of Sneaky Pete’s case for guidance?

Regards,

Ian P of Edinburgh

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Another thought has occurred to me – we have not lost in the past and are unlikely to lose in the near future a propos illegal bank charges. Thanks to the templates on this and other sites the paperwork is all but done and dusted to enable we lay persons to claim our money back from the banks.

With this in mind, and considering just how little work he or she would have to do, why doesn’t some “tame and friendly” lawyer cash in on this goldmine and take on Ordinary Action cases on a “no-win-no-fee” basis? This moreso as losing is not currently an option.

Of course they’ll take a hefty fee, but I for one would rather get back 70 per cent of a 3.5K claim than 0 per cent of any claim.

Discuss?

Ian P of Edinburgh

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Excuse my ignorance and without trawling the threads can someone advise me what is LBA

 

Unfortunately, this is a 'self help' forum, and trawling of the threads is something that must be done, to familiarise one's self with the in's and out's of the process.

Too many people are jumping in and making mistakes, and the same questions are being repeated over and over again, Thank goodness for the more patient members who answer these questions.

There are FAQ's ~~> http://www.consumeractiongroup.co.uk/forum/faqs-please-read-these/, Step-by-step instructions ~~> http://www.consumeractiongroup.co.uk/forum/faqs-please-read-these/31460-example-step-step-instructions.html, and if anyone had read the FAQ's they would have noticed in a nice wee box ~~> http://www.consumeractiongroup.co.uk/forum/faqs-please-read-these/31052-contact-details-banks.html.

 

My apologies for hijacking your thread George, maybe im just having one of those days..........

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FYI,

 

Appointing a lawyer will always cost you something. You never get all your expenses back in court or through settlement. Expect to have to pay 1/3 of your legal costs if you win and all your own and 2/3 of theirs if you lose.

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FYI,

 

Appointing a lawyer will always cost you something. You never get all your expenses back in court or through settlement. Expect to have to pay 1/3 of your legal costs if you win and all your own and 2/3 of theirs if you lose.

Exactly. The big myth surrounding 'no win no fee' is that if you lose it costs you nothing. At best all it merans is that you won't have to pay your agent - it doesn't however protect you from having to pay the banks costs - which could well be ruinous. We've talked about this a lot with a number of lawyers, including the Govan Law Centre. The advice is always the same - advise your members to stay well away from Ordinary Cause.

Robertxc v. Abbey - £3300 Settled in full

Robertxc v. Clydesdale - £750 Settled in full

Nationwide v. Robertxc - £2000 overdraft wiped out, Default removed by order of the sheriff

Robertxc v. Style Card - Default removed by order of the sheriff

Robertxc v. Abbey (1) - Data Protection Act action. £750 compensation

Robertxc v. Abbey (2) - Data Protection Act action. £2000 compensation, default removed

 

The opinions on this post are those of Robertxc and not necessarily the opinions of the group and do not constitute sound legal advice. You are advised to seek professional legal advice.

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I'm in Scotland (haggis, neeps & tatties and wear kilt all day:razz: )

 

My claim is with BoS, not CB fortunately! However, it will not be long before other banks follow suit I think.

 

My scenario is;

SAR sent - BoS only supplied part of statements within 40 days (charges on supplied statements came to just over £1200). Still waiting on remainder of statements.

Submitted Prelim.

 

When I manage to crowbar the rest of the statements from BoS and I go to make another claim (which I think will be less than £750), do you think if they stated that I should have claimed in one lot, my defence could be that the claims were based on how they sent the statements?

 

Any thoughts

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Hi needrevenge, i know what your saying but the answer is defin NO, i said this to the BIGYIN at court and was told that i should have waited until i had all my statements before raising court proceedings as i KNEW or SHOULD have KNOWN that there were other charges to be claimed.

Hope this helps.

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HBOS has charged in total over £2800 over the last 6 years and I've split that into 4 seperate refunds and done them seperately to avoid it going Summery Casue. HBOS has already sent me 2 cheques for the first £1400. I'm currently on my 3rd court case against HBOS (which the Kilmarnock Sheriff Court accepted) but the bank has sent me a letter which has been worded differently to that of any other letters they've sent me.

 

It reads:

 

"I note that you have previously had two payments in respect of your complaint regarding bank charges on your account therefore I am unable to agree to your request for a further refund."

 

The return date is next Friday (23/03/07) and the hearing date is 30/03/07. Is this just another scare tactic from them?

I guess I should contact them to acknowledge this but what should I say in my letter to them?

 

Any help would be appreciated.

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Sounds a little ominous to me. Sounds like HBOS may be following Clydesdales example. Which court was your claim filed at?

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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