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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Liz v A&L


willihub
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I posted the first letter yesterday. Anyone got any advice on how long they may take to reply? Also, if they reply before 14 days is up, should I just send LBA straight away, or wait. Sorry - seemed like a good idea when I was reading other peoples posts, and now getting a bit scared!

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i would say that if you have just sent your first letter you must wait the 40 days for them. after that time it goes to 14 days per letter. A&L will take thier time on the first letter, they did for me. i am now at the stage of putting my claim to the court.. dont get put of by any of their letters when they reply..

 

good luck. go get em....

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Hi Willihub

 

You only need to give them 40 days for a SAR. By the sounds of things you have sent the Prem letter off so you need to give them 14 calender days to respond. By looking at other threads opinions seem divided about sending the LBA if they respond before the 14 days are up, i would wait the full 14 days to be safe, at least if you have to stand before the judge you can say you gave them ample oppertunity to pay up!

Have a good look through the FAQ's and read other sites, it'll be invaluable for further down the line.

 

Good luck, although you won't need it!

 

Matt

19/02: S.A.R - (Subject Access Request) sent to A & L

20/02 S.A.R - (Subject Access Request) sent to HBoS

20/02 SAR sent to Capital One

21/02 Prem letter sent to RBS for £304

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Hi, willihub.

Matt-man has given some good advice above. The timetable is based on a tried and tested formula, if it ain't broke don't fix it.

I know it's difficult to play the waiting game when the nerves have kicked in, but it is better to do it this way than jeopordise your claim due to impatience. :cool:

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Help! Have received reply to the prelim letter after 7 days - standard letter, charges are fair, etc etc.

Would you wait another 7 days before sending off LBA (as advised), or just go for it?

Thanks!

Liz

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  • 3 weeks later...

go for it, it is your money and they are just calling your bluff. I sent my initial request for repayment 14 days ago (by recorded delivery which has been accepted) and have not even had an acknowledgement from them! so today my letter before action goes off giving them another 14 days before I too file a claim. I would guess they are inundated by people like us claiming back what is ours!!

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  • 2 weeks later...
  • 2 weeks later...

It would be working days so you will need to allow for bank holidays. Read through some of the other threads under Alliance & Leicester. It is quite normal for them to put in a defence as it buys them time - they will take it right up to the wire! but if you have a read around you will find that they do cave in and send the money. Good luck:)

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  • 2 weeks later...

I've won!!! After reading the threads yesterday, and debating dropping out, I looked today, and the MCOL stated defence. Rushed home expecting a letter from a solicitor, and instead found a cheque for £2536.12 waiting!!! My advice - don't be scared into dropping out. Keep going - it's worth it in the end!!!

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I've won!!! After reading the threads yesterday, and debating dropping out, I looked today, and the MCOL stated defence. Rushed home expecting a letter from a solicitor, and instead found a cheque for £2536.12 waiting!!! My advice - don't be scared into dropping out. Keep going - it's worth it in the end!!!
That's great news, dude!

 

Glad you shared the fact that you'd had doubts - it shows others that it's worth continuing the fight.

 

Mind you, if you'd come on here and told us you were thinking of jacking it in - we wouldn't've let you! lol.

 

Well done, dude. Enjoy. :cool:

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