Jump to content


  • Tweets

  • Posts

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

Kat v HSBC ****WON****


Katteh
style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 6208 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Well the charges are only £25 - but it affects the total, and the interest etc. Surely if my claim is incorrect they'll notice and pick me up on it? I'm happy not to pay the £25, as the £35 charge is more so I'll be losing out, I just want everything to be correct. Do you think it will affect the claim then or not? Also - if I didn't amend it, when sending the list of copy of the charges to them, do I take off the September charge or leave it on there?

Link to post
Share on other sites

  • Replies 178
  • Created
  • Last Reply

Top Posters In This Topic

Top Posters In This Topic

I just want everything to be correct
.

I understand what you mean, nervy as hell, big bank, little me etc.

 

Do you think it will affect the claim then or not?

No, there are plenty of instances of people overclaiming ie including things they can't claim for and the bank will merely deduct those from the total,

 

Also - if I didn't amend it, when sending the list of copy of the charges to them, do I take off the September charge or leave it on there?

Again I'd leave it as is, then it's just a typo.
Link to post
Share on other sites

*Another* question (sorry!).. I've been reading other peoples cases and it all seems like there's a lot of different things to do.

I've filed the claim and sent off the letter/charges summary to MCOL, do I need to do anything now or is the ball in their court?

Also - I keep reading about an AQ, what is one of those?

If there's a page which has information about this kind of thing on here, which I've managed to miss, i'd be very greatful if you could point me in the right direction. Thanks! :)

Link to post
Share on other sites

Wait until you receive the Notice of Acknowledgement (not the Notice of Issue) from the court and then send a copy to the bank’s solicitors, since they are the ones who will now be dealing with your claim

 

Dear Sir,

 

(Your Name) -v- (Bank)

Claim No: ********

Date Issued: xx/xx/xx

 

Please find enclosed a copy of my schedule of charges relating to the above claim.

 

Yours sincerely,

 

 

The Aq will be sent after they file a defence and it has been transferred to your local court. So some tiem yet. See here:

 

Allocation Questionnaires - A guide to completion

Allocation Questionnaires - A guide to completion

Allocation Questionnaire - Draft directions order

New strategy for Allocation Questionaires

Link to post
Share on other sites

hi kat

 

yes i'm afraid this will be a long wait now but it gives you plenty of time to read other peeps threads and see what's gone on since theirs were acknowledged, and also to familiarise yourself with the aq etc.

 

your'e well on your way now - it won't be too long

  • Haha 1

If i've been helpful in any way....then tip my scales over there!

Link to post
Share on other sites

Just a quick update. Received the Acknowledgement of service, so I sent off to Deborah the list of charges and cover letter. What can I expect next? Are they likely to file a defence?

Thanks in advance.

Link to post
Share on other sites

most likely - count the 28 days from the date of issue (service date)

just keep an eye on the mcol button near the 28 days - see if it will let you press for judgment when it's 28 days. but as i said - they will most likely defend - at the last minute.

Link to post
Share on other sites

Okay thanks.

Is there a way that we can actually get in touch with DG? I'm getting Debbies voicemail constantly, but I expected that. I'm wanting to confirm that they received my summary of charges, but have a feeling that getting in touch with them will not be easy as I'd like it to be. :)

Link to post
Share on other sites

Thanks. :p

 

Just rang Debbie to see if she got my summary of charges which I sent, and before I could even explain anything she said "i'm not dealing with this i'll put you through to the person who is" and transferred me to Rachel Tomlinson. I addressed it to Debbie when I sent it, and she said she won't have seen it, it would go straight to 'the other team who will be dealing with it'. This makes no sense to me! Has this happened to anyone before?

Link to post
Share on other sites

here's a few names,addresses, phone numbers and email addy's to keep you going!!

0121 455 2111 (Debbie) D’Aubney

0121 455 2701 (Rachael) Tomlinson

0121 455 2196 (Kate) Eaves

0121 455 2206 (Alan) Burden

Fax 0121 455 2150

 

emails are [email protected]

[email protected]

[email protected]

[email protected]

If i've been helpful in any way....then tip my scales over there!

Link to post
Share on other sites

Thank you netty. :)

 

Just a quick run over of what's going to happen now, so if people could correct me if I'm wrong - that'd be great.

 

So.. I've sent my summary of charges to DG now that I have the notice of Acknowledgement from the court, with the 'intending to defend' box ticked. Am I right in saying that I now wait until the 28 days is up, and I'm expecting them to defend at the last minute.. so once they defend I then receive the allocated questionnaire?

 

I've been doing a lot of reading up on timelines etc here - but still a bit hazey over this bit! Also, can I expect them to give me an offer at any point?

 

Thanks a lot in advance. :)

Link to post
Share on other sites

yes kat, this is the most boringly long period now - waiting for them to defend - unless of course you're one of the lucky one's who can file for judgement if the they don't defend!! just spend some time looking through the links below to prepare for the next stage - plenty of time!

kick back

 

Allocation Questionnaires - A guide to completion

New strategy for Allocation Questionaires

If i've been helpful in any way....then tip my scales over there!

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...