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    • My understanding is that they won't provide the name to me whether the investigation is Live or Closed, & I have no legal rep as I didn't have P.I. Cover on my policy, & am intending to claim using OIC.org.uk, but remain completely stuck as they 100% cannot open a claim on the portal without both the Reg. No. & Name of the other driver.  
    • thanks again ftmdave, your words are verey encouraging and i do appreciate them. i have taken about 2 hours to think of a letter to write to the ceo...i will paste it below...also how would i address a ceo? do i just put his name? or put dear sir? do you think its ok?  i would appreciate feedback/input from anybody if anything needs to be added/taken away, removed if incorrect etc. i am writing it on behalf of my friend..she is the named driver  - im the one with the blue badge and owner of the car - just for clarification. thanks in adavance to everyone.       My friend and I are both disabled and have been a victim of disability discrimination on the part of your agents.   I have been incorrectly 'charged' by your agent 'excel parking' for overstaying in your car park, but there was no overstay. The letter I recieved said the duration of stay was 15 minutes but there is a 10 minute grace period and also 5 minutes consideration time, hence there was no duration of stay of 15 minutes.   I would like to take this oppertunity to clarify what happend at your Gravesend store. We are struggling finacially due to the 'cost of living crisis' and not being able to work because we are both disabled, we was attracted to your store for the 10 items for £10 offer. I suffer dyslexia and depression and my friend who I take shopping has a mobility disability. We went to buy some shopping at your Gravesend branch of Iceland on 28th of December 2023, we entered your car park, tried to read and understand the parking signs and realised we had to pay for parking. We then realised we didnt have any change for the parking machine so went back to look for coins in the car and when we couldnt find any we left. As my friend has mobility issues it takes some time for me to help him out of the car, as you probably understand this takes more time than it would a normal able bodied person. As I suffer dyslexia I am sure you'll agree that it took me more time than a normal person to read and understand the large amount of information at the pay & display machine. After this, it took more time than an able bodied person to leave the car park especially as I have to help my friend on his crutches etc get back into the car due to his mobility disability. All this took us 15 minutes.   I was the driver of my friends car and he has a blue badge. He then received a 'notice to keeper' for a 'failure to purchase a parking tariff'. On the letter it asked to name the driver if you wasnt the driver at the time, so as he wasnt the driver he named me. I appealed the charge and told them we are disabled and explained the situation as above. The appeal was denied, and even more so was totally ignored regarding our disabilities and that we take longer than an able bodied person to access the car and read the signs and understand them. As our disabilities were ignored and disregarded for the time taken I believe this is discrimination against us. I cannot afford any unfair charges of this kind as I am severely struggling financially. I cannot work and am a carer for my disabled Son who also has a mental and mobility disability. I obviously do not have any disposable income and am in debt with my bills. So its an absolute impossibility for me to pay this incorrect charge.     After being discriminated by your agent my friend decided to contact 'iceland customer care team' on my behalf and again explained the situation and also sent photos of his disabled blue badge and proof of disability. He asked the care team to cancel the charge as ultimately its Iceland's land/property and you have the power over excel parking to cancel it. Again we was met with no mention or consideration for our disability and no direct response regarding the cancellation, all we was told was to contact excel parking. He has replied over 20 times to try to get the 'care team' to understand and cancel this but its pointless as we are just ignored every time. I believe that Ignoring our disability is discrimination which is why I am now contacting you.     I have noticed on your website that you are 'acting' to ease the 'cost of living crisis' : https://about.iceland.co.uk/2022/04/05/iceland-acts-to-ease-the-cost-of-living-crisis/   If you really are commited to helping people in this time of crisis ..and especially two struggling disabled people, can you please cancel this charge as it will only cause more damage to our mental health if you do not.  
    • I've also been in touch via the online portal to the Police's GDPR team, to request the name of the other Driver. Got this response:   Dear Mr. ---------   Our Ref: ----------   Thank you for your request which has been forwarded to the Data Protection Team for consideration.   The data you are requesting is third party, we would not give this information directly to you.   Your solicitor or legal team acting on our behalf would approach us directly with your signed (wet) consent allowing us to consider the request further.   I note the investigation is showing as ‘live’ at this time, we would not considered sharing data for suggested injury until the investigation has been closed.   If you wish to pursue a claim once the investigation has been closed please signpost your legal team to [email protected]   Kind regards   ----------------- Data Protection Assistant    
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    • Hi everyone, Apologies for bringing up the same topic regarding these individuals. I wish I had found this forum earlier, as I've seen very similar cases. However, I need your help in figuring out what to do next because we've involved our partners/resellers. I work as an IT Manager in a company outside of the UK. We acquired a license from a certified reseller (along with a support agreement) and also obtained training sessions from them. The issue arose when we needed to register two people for the training sessions, so we used an external laptop for the second user to keep up with the sessions for only a month. During this period, the laptop was solely used for the training sessions. After two weeks, my boss forwarded an email to me from Ms Vinces, stating that we are using illicit software from SolidWorks. Since this has never happened to me or anyone we know, I went into panic mode and had a meeting with her. During the meeting, we explained that we were using an external laptop solely for the training sessions and that the laptop had not been used within the company since her email. She informed us that for such cases, there are demos and special licenses (though our reseller did not mention these types of licenses when we made our initial purchase). She then mentioned that we had utilized products worth approximately €25k and presented us with two options: either pay the agreed value or acquire SolidWorks products. We expressed that the cost was too high, and our business couldn't support such expenses. I assured her that we would discuss the matter with the company board and get back to her. After the meeting, we contacted the company reseller from whom we purchased the license, explained the situation, and mentioned the use of an external laptop. They said they would speak to Maria and help mediate the situation. We hoped to significantly reduce the cost, perhaps to that of a 1-year professional license. Unfortunately, we were mistaken. The reseller mediated a value €2k less than what Maria had suggested (essentially, we would need to acquire two professional lifetime licenses and two years of support for a total of €23k). This amount is still beyond our means, but they insisted that the price was non-negotiable and wouldn't be reduced any further. The entire situation feels odd because she never provided us with addresses or other evidence (which I should have requested), and she's pressuring us to resolve the matter by the end of the month, with payment to be made through the reseller. This makes me feel as though the reseller is taking advantage of the situation to profit from it. Currently, we're trying to buy some time. We plan to meet with the reseller next week but are uncertain about how to proceed with them or whether we should respond to the mediator.
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WARRENTUFF v BARCLAYS ***16k Win***


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I am currently in the process in claiming over £13K in charges the Woolwich has taken from me over the last 6 years. they have been holding back for over 4 weeks now. I have just receiveda letter stating that as my claim is over £2K it has been sent to head office who just happen to be Barclays Bank. I want to go to court by using the internet, could someone please tell me where I need to go and do you think I will win. Quite scared as I have heard that banks are closing down accounts etc.

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I am currently in the process in claiming over £13K in charges the Woolwich has taken from me over the last 6 years. they have been holding back for over 4 weeks now. I have just receiveda letter stating that as my claim is over £2K it has been sent to head office who just happen to be Barclays Bank. I want to go to court by using the internet, could someone please tell me where I need to go and do you think I will win. Quite scared as I have heard that banks are closing down accounts etc.

 

 

I am 100% confident you will win. You need to start a thread in your bank forum and post your questions there. Also spend some time reading the FAQS and step by step instructions. This will explain the whole process to you.

 

Here is the link for MCOL

https://www.moneyclaim.gov.uk/csmco2/index.jsp

here is the POC

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/34887-5-money-claim-line.html

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  • 1 month later...

I have just been fobbed of by Barclays yet again. We have received the standard letter of £1000.00 for full and final settlement. I telephoned barclays to state that this was not exceptable as the total of charges for the last 6 years is £13K. I was told that they would ring me back within 48 hours. Over a week passed so I telephoned again, only to be told that no one would be calling me back and that there would be no negotiation in upping their offer of £1000.00.

 

So my next step is the Small Claims court, bit scary, could anone give me a brief step by step guide on how to proceed, I want to do it this week. not only that but do I go for the full amount of £13,000.00 or do I apportion it and how do I do that.

 

Please help :???:

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Hi Warrentuff

I filed for court last night for 13k but with interesr it has taken it to over 18 . I too am very worried as it will have to go to fast track ( whatever that means! ) but don't think we have a choice . I just hope they settle before the court date ! Also does anyone know how far ahead we are looking at for court date ?

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hiya

 

i think it depends on what court it gets allocated too as they could be busy with all these claims going on, but dont quote me on that, i would say a few months at least thats what im looking at anyway.

 

amandax

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could anyone let me know what is the maximum amount you can claim. my charges total £13K without any interest added on. Im surely not the only one with a llarge amount. really worried know as I want to lodge my claim tomorrow at the local county court.:eek:

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Have a good read throught the forum Warren, plenty of people the same as you. Dont lodge your claim until you are 100% sure you know what you are doing.

24 hours in a day... 24 in a case... co-incidence???

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I would not split the claim. The courts can combine two claims if they overlap (putting you back where you didn't want to be) or do other nasty things if they think you're abusing the system. Please also note that in Scotland people who do this get their second claim struck out, although courts in England and Wales don't do this yet they may get in on the act at some time.

 

 

Going to the fast track has its advantages and disadvantages. The primary disadvantages are that if it has to go to trial you're looking at around 30 weeks from allocation to the track to trial window and also if you lose you've got higher costs to pay.

 

 

However it has one huge advantage for bank charge cases. Fast track cases use a process called standard disclosure. This means that the bank would have to disclose how much it really costs them to bounce a cheque or a DD. This information has to be disclosed relatively early on and it appears that the threat of this disclosure forces banks into making a settlement of your claim for the full amount.

 

It is also possible to attempt to argue your case into the small claims track even if it is for more than £5000. Usually the bigger the claim the more complex the legal issues involved, hence the reason for putting larger claims onto the 'grown up' tracks. Bank charge claims involve only extremely simple legal issues but because of their repetative nature the amounts of money involved can be extremely large, so it is possible to put forward a case for a large claim like this to go to the small claims track (though I'd say with figures this large it's far from a certainty).

 

 

Ultimately the decision is up to you but I'd not split a claim.

If in doubt read the

FAQs

 

If still in doubt - ask!

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When you say take off 2006 do you mean not claim it back at all or claim it at a later date? If you're worried about this claim being multi-tracked I think it could be argued that it's suitable to the fast track due to the simplicity of the legal issues and that there's no need for expert evidence.

 

Regardless I'd still claim it all at one go.

If in doubt read the

FAQs

 

If still in doubt - ask!

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Tomorrow is D-Day, going to court to lodge my claim. Wish me Luck:D ??. really scared, have lived and breathed this for the last couple of months.

One question- As Barclays now own The Woolwich and my last correspondence has been directly from them. Do I put Barclays address or the Woolwich. Or urgent reply would be greatly appreciated.

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Well folks - went and done it :p - I was shaking at the knees:o. the total amount was just under 15K and the court costs £250.00. I asked if it would need to be fast tracked, the Lady behind the counter stated NO!!. I asked what happens next I was told the following:

"it would be logged onto their computer today, but won't get sent for a couple of days. She then added that Barclays have 14 days to put in their defence, I would then need to pay another £100.00 for the QA. She then went on that further on this this I might have to pay £275.00 ?? for what I cannot remember as I was still in a state of shock of handing over £250.00. She did however state that I could take her word for it that it would not get that far, I asked if they had recieved other claims! with this she smiled and stated "quite a few!!!.

Anyway I had a very overwelming feeling ucumplishment after I left the Court.

I do however have a couple of queries:

 

(1) I named the defendant as Barclays - As my last 2 letters were from them, and the Woolwich did inform me that claims over £1000.00 were forwarded on to their head office - PLEASE TELL ME THAT THIS IS CORRECT.

(2) Does the 14 days start when the Claim is recieved by Barclays or from todays date.

(3) can someone tell me in laymans terms what is QA, and when would I have to pay the £100.00.:p

 

A very happy bunny - let the Fun begin!!!!!!!!!!!!

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(1) - this is correct.

 

(2) - they have 14 days from when the claim is deemed served to acknowledge the claim or defend, if they acknowledge they've 28 days from the date of service to submit a defence. The date of service is when the claim reaches Barclays.

 

(3) - AQ is allocation questionnaire. This gives the court the information to decide whether the claim is small claims, fast track or multi track. You pay your £100 when you return this to the court.

 

One word of warning. The court officer you dealt with can not tell you whether it will be small claims or fast track. That decision is normally down to a judge and is made after allocation questionnaires are returned. I think possibly some wires got crossed.

 

The £275 is a trial fee that would be payable if your claim went on the fast track.

 

Given the value of the claim I suspect it's unlikely to be allocated to the small claims track, but there are definite benefits to the fast track. ;)

If in doubt read the

FAQs

 

If still in doubt - ask!

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Good Luck with your upcoming court procedures, just to let you know that I am willing you all the way, and watching for your fast approaching success! I am a few weeks behind you in paper, but with you all the same, every step of the way! Fingers crossed for a really speedy result.:oops:

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thanks for your support, some of the procedures are very daunting, but it's nice to know that you are not alone and are fighting for the same cause. As they say "justice will pervail". or knowing my luck I would be the case Barclays will defend in court and turn up!!!!! Scary stuff.

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thanks Advoc8 - your answers to my questions are very much appreciated. It nice to have someone on my side who fully understands the Legal side of it all. Do you have any idea how long in general this will take from start to finish, hopefully weeks and not months. When is it likely the courts will let me know if my claim is to fast tracked, and what is the time frame to pay the £275.00.

your expert advice is invaluable.

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Well Hi all

Had a letter from the Courts, when I lodged my claim I ommitted to put Barclays "PLC", and the lady who should of checked that all the details were correct didn't!!!!!. Letter did not arrive until Thursday, did'nt open it until 5.30pm Courts closed! Easter Bank Holiday!! Phoned this morning to be told they apoligise for this oversight, and that Barclays will be served, but I should not start counting the 14s until this thursday. Nothing goes right.

Could anyone help - The cout bundle can you amend the PDF to your situation and print if of as it stands with all the case studies etc. Really felt good when I lodged the claim but am feeling pretty scarded now big time. Need a helping hand on the next stages.

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I am due to work in London for 2 weeks starting Monday 16th April, Could some tell me if you just print off the Court bundle and amend the front pages to fit your correspondence. Really desparate to know as I want everything in place before I go. Please Help anyone

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panic,panic,panic

 

Just printed off the court bundle, however when I 1st lodged complaint with the Woolwich they only ever sent me the list of charges for the last 6 years and no statements, PLEASE could some tell me if these are manditory to have. The list of charges give no other information as to what would appear on the statements. Really afraid i've messed up:(

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Received notification that Barclays have been served, they have until the 30 April 2007 to reply which I no doubt they will re the amount I am claiming. Still havn't received a reply as to the Statments issue but i'm wondering now that it wouldnt matter. As I am in London for the next 2 weeks my access will be limited, so if anyone can advise re the statements issue it would be grately appreciated. Has anyone got any thoughts on what happened today re the Natwest case which was adjorned because "not enough time was set aside" what does this mean is it good or bad??????????. :confused:

I know we are not all leagally minded, but if I were offered £4K:eek: and was only claiming for £2K I would say thank you very much and run.

Also within my last conversation with Barclays I asked what would be their stance relating to them closing down my account, although I do not have it in writing they stated that Barclays would not be adopting :-| this attitude!!!!!. Does anyone know anyone or have they been told that their account would be closed. I have received all the gumpf relating to the change from The Woolwich to Barclaysand and could really do without opening a new account. but if needs be could anyone let me know how this can be done without any credit checks. Any advice would be grateful and much appreciated.

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