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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Urgent Ccj Help

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HI i am new to this but seems like you guys can help


i have checked my credit file recently and too my astonishment i have a ccj from yorkshire water for £200 at my old address. i haven't received any letters regarding this or any correspondance so am paniking like mad.


how can i get this resolved and what are the best steps for doing this. i am just about to start looking for a mortgage so obviously need this off my credit file if poss.


please help if you can!!!!!!

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Did you pay the account in full when you moved? Did you notify them of your change of address. If the answer to either question is yes then you may be able to get the judgement set aside.


If the CCJ is valid the best you can do is to pay the debt and have it marked as satisfied on your credit file. You can also have an explanatory note added to the record.


In reality if the rest of your credit is good a single small CCJ won't stop you getting a mortgage at a reasonable rate.

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I notified them of my change of address as i have an account with them at new address. i have not recieved any letters regarding court summons etc. due to this i thought i had case for set aside??!!


do i contact yorkshire water to pay this as i am not aware of paying this as of yet or do i write a letter to them explaining the situation and asking them to set aside



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In the first instance you would be best off writing to them and asking them for a statement of the old account and why they didn't write to you at your new address when they had it. You could simply send them a cheque but I'd be inclined to wait for the statement and then send them a letter saying that there had obviously been some confusion, offering them payment and asking them to agree to set the judgement aside.


I've no idea how they respond. If it's positive then good. If they refuse the set aside then I'd write a second harsher letter stating that you will make an application to the court for the set aside but pay the bill (not their court costs etc).


You could achieve all this with a telephone call but either record it or follow it up in writing.

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is there any special format the letter should take or specific info needed to be included.


What is the process of getting ccj set aside, any special forms etc


thanks for your help so far


National Debtline England & Wales | Debt Advice | Factsheet 12 How To Set Aside A Judgment In The County Court


all you need :)


good luck!

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Hi guys


I have an email from yorkshire water customer relations manager saying

"you must apply to Northampton County Court for the judgment to be set aside and Yorkshire Water will not object."


Is this good enought to get it set aside or do i need a more formal letter from them


Thanks for all your help, i think this is looking good

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